Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2002 GMC Envoy submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 52 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 52, in the owner's own words
TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW SHATTERED. THE CONTACT STATED THAT THE WINDOW FRACTURED FROM THE INSIDE OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER FAILED TO OFFER ASSISTANCE IN REPLACING THE REAR HATCH WINDOW. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
I RECENTLY PURCHASED MY ENVOY AND THE WIPERS WORKED MOST OF THE WAY HOME, THE PASSENGER SIDE STOPPED WORKING . THEN THE DRIVER SIDE WOULD NOT GO DOWN WHEN SHUT OFF. NOW WHEN I TURN THEM ON THEY HOP UP AND GO RIGHT BACK DOWN AND DO NOT WORK.
WHEN USING THE WIPERS, THEY WILL WIPE OK FOR A COUPLE OF SWIPES AND THEN GET STUCK AND SHIMMY DOWN THE WINDSHIELD. SOMETIMES THEY JUST STICK IN PLACE. IT DOESN'T MATTER WHAT SPEED WE GO OR IF WE ARE STOPPED.
I HAVE A 2002 GMC ENVOY. THE SIDEVIEW MIRRORS ARE DO NOT STAY IN POSITION AND MOVE EVERY TIME THE VEHICLE IS STARTED. THIS IS EXTREMELY DANGEROUS AND I HAVE TRIED EVERYTHING TO GET IT FIXED. THE DEALER ACTUALLY TRIED TO TELL ME HE NEVER HEARD OF THE PROBLEM. I SEE THAT MANY OTHERS HAVE THE SAME AGGRAVATING PROBLEM. WHEN IS GMC GOING TO OWN UP AND FIX THIS? *TR
ON FEBRUARY 8, 2010, I PUT MY SUV IN MY GARAGE FOR THE NIGHT. WHEN I WENT TO GET IN IT THE NEXT MORNING TO GO TO WORK, THE DRIVER'S SIDE WINDOW WAS DOWN. I WENT TO TURN THE IGNITION KEY AND NOTHING WORKED ON THAT SIDE OF THE DOOR AND THE WINDOW WOULD NOT GO UP. THIS PANEL CONTROLS EVERYTHING, SEAT CONTROL, MOVEMENT AND HEATED SEAT, ALL WINDOWS, BOTH OUTSIDE MIRRORS, AND NOW WHEN I TURN THE KEY ON THE HORN BLOWS. WHEN I LEAVE THE KEY IN THE IGNITION, THE ALARM TO TELL ME I DID, DOES NOT GO OFF. I HAVE TO MANUALLY LOCK THE DRIVERS DOOR. I HAD TO DRIVE IT TO A DEALERSHIP, IN A SNOW STORM, 0 DEGREE WEATHER, WITH THE WINDOW DOWN, ONLY TO FIND OUT THE MASTER SWITCH ON THE DRIVERS DOOR HAD BURNED UP. THE SERVICE MGR. TO WHO I TOOK IT TO TRIED TO FIND THE PART BY CALLING THE GMC DEALERSHIP AND JUNK YARDS ONLY TO BE TOLD THAT THIS WAS HAPPENING ALL OVER THE COUNTRY AND THAT A PART WAS NOT AVAILABLE ANYWHERE. MOST OF THE DOORS WE WERE TOLD, WERE CATCHING ON FIRE AND THE SERVICE MGR. TOLD ME HE COULD SMELL WHERE IT HAD BURNED AND I WAS LUCKY IT DIDN'T CATCH ON FIRE IN MY GARAGE. I AM STILL WAITING ON A PART TO BE FOUND OR TO BE MANUFACTURED. IF THIS IS HAPPENING ALL OVER THE COUNTRY, WHY HAS THIS NOT BEEN ON RECALL AND HOW SOON CAN I EXPECT A PART AND COULD THIS STILL CATCH ON FIRE. AFTER A LOT OF WORK, THEY FINALLY GOT MY WINDOW UP, MANUALLY SO I CAN STILL DRIVE IT BUT IT IS A HUGE INCONVENIENCE. I AM ON A LIST AT THE GMC DEALERSHIP BUT HAVE NO IDEA WHAT IS GOING ON OR WHEN TO EXPECT IT. THANK YOU. *TR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE IT WILL RANDOMLY JUMP FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING CAUSING THE CAR TO BECOME IDLE AND YOU MUST TURN THE CAR OFF COMPLETELY. SHE TOOK THE VEHICLE INTO A LOCAL MECHANIC WHERE HE REPLACED THE BRAKES AND CHECKED THE WHEELS AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. SHE IS ALSO EXPERIENCING PROBLEMS WITH THE FRONT PASSENGER SEAT BELT IT LOCKS WHEN FASTENED. SHE TOOK THE CAR TO THE DEALER AND THEY INFORMED HER THAT IT WAS NO LONGER COVERED UNDER WARRANTY AND ANY REPAIRS MADE WOULD BE AT THE OWNER'S EXPENSE. THE VEHICLE IS ALSO EXPERIENCING EXTERIOR LIGHT FAILURE, BOTH HEADLIGHTS BURNED OUT WITHIN WEEKS APART AND THEY WERE REPLACED AT OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 38,000. THE CURRENT MILEAGE WAS 86,000 (SC) UPDATED 06/25/08. *CN THE CONSUMER ALSO STATED WHEN DRIVING PAST 70 MPH, THE VEHICLE WOULD SHAKE. THE WINDSHIELD WIPERS WERE REPLACED. THE CONSUMER STATED THE MOTOR FAILED. UPDATED 06/25/08
THE OUTSIDE AUTOMATIC ADJUSTING MIRROR HAVE A MIND OF THEIR OWN AND HAVE TO BE RESET EACH TIME FOR EACH DRIVER THEY ARE PROGRAMMED TO. ONCE ADJUSTED, YOU MAY LOOK TO CHANGE LANES AND FIND THEY ARE NOT ANYWHERE NEAR WHERE THEY WERE ADJUSTED. I HAVE COME CLOSE TO HAVING A NUMBER OF ACCIDENTS DUE TO THIS PROBLEM. THE DEALER REPROGRAMMED THE MIRRORS AND THEY CONTINUE TO DO THE SAME THING.*JB
DT*: THE CONTACT STATED THE ELECTRONIC MIRRORS RE-ADJUST WITHOUT WARNING. THE MIRRORS SHOULD MAINTAIN THE LAST SETTING, BUT REQUIRE RE-ADJUSTMENT EVERY TIME THE VEHICLE IS DRIVEN. OCCASIONALLY THE MIRRORS RE-ADJUST WHILE DRIVING MAKING IT DIFFICULT TO CHANGE LANES. THE VEHICLE WAS TAKEN TO A SERVICE DEALER TWICE FOR REPAIRS. THE DEALER REPLACED THE MIRRORS AND MADE ADJUSTMENTS TO THE ELECTRICAL UNIT. THE PROBLEM WAS ONLY ALLEVIATED TEMPORARILY BY THE REPAIRS AND THE MIRRORS BEGAN MALFUNCTIONING AGAIN A YEAR AGO. *NM... THE MIRRORS WILL SELF ADJUST THE SETTINGS. WHILE DRIVING THE CONTACT LOOKED IN THE MIRRORS TO CHANGE LANES AND THEY WERE OUT OF ADJUSTMENT. HAD TO CONSTANTLY ADJUST THE MIRRORS PRIOR TO CHANGING LANES. ALSO, WHEN SHUTTING THE VEHICLE OFF, AND RESTARTED IT, HAD TO ADJUST THE MIRRORS. THE MIRRORS WILL NOT HOLD THE SET ADJUSTMENT. IN ADDITION, THE TAILGATE COULD ONLY BE OPENED WITH THE REMOTE, THERE WAS NO OTHER WAY TO OPEN THE TAILGATE. IN A SITUATION WHERE THE CONTACT'S ONLY EXIT FROM THE VEHICLE WAS FROM THE INSIDE, COULD NOT OPEN MANUALLY FROM THE INSIDE. *AK
BOTH SIDE REAR VIEW PROGRAMMABLE MIRRORS WILL STAY IN THE PROPER POSITION. THEY WILL CHANGE POSITION AT ALL TIMES. *JB
DT: THE CONTACT STATED THE WINDSHIELD WIPERS FAILED TO TURN OFF. THE PROBLEM FIRST BEGAN INTERMITTENTLY, BUT HAS GRADUALLY GOT WORSE. THERE WAS A RECALL, AND THE REPAIRS WERE MADE. HOWEVER, THE PROBLEM RECURRED. THE DEALERSHIP WAS CONTACTED. SINCE RECALL REPAIRS ALREADY BEEN PERFORMED THE DEALER STATED ALL OTHER REPLACEMENTS WOULD BE AT THE CONTACT'S EXPENSE. *AK
DT: CONTACT STATESD THE WINDSHIELD WIPERS WILL NOT WORK EXCEPT ON HIGH. THE SERVICE DEALER STATED A BAD AIR CONDITIONING CYCLING SWITCH CAUSED THE WINDSHIELD WIPERS TO FAIL. THEY STATED THE IGNITION SWITCH MODULE, WINDSHIELD WIPER MODULE, AND THE AIR CONDITIONING CYCLING SWITCH NEEDED TO BE REPLACED, AND THE COMPUTER PROGRAM NEEDED TO BE UPDATED. THE ENGINE LOST ALL POWER WHILE DRIVING; THERE WERE NO WARNING LIGHTS OR INDICATION THAT THERE WAS ANY THING WRONG WITH THE VEHICLE. THERE WAS A RECAL 04V046000 ON THE WINDSHIELD WIPER MOTOR, THE RECALL WAS SERVICED, BUT THE CONSUMER STATED THE MODULE WAS ALREADY BROKE. THE VEHICLE WILL BE SERVICED, BUT AT CONSUMER'S EXPENSE. THE CONSUMER HAS ALREADY FILED A COMPLAINT ON THE IGNITION SWITCH MODULE.*AK
BOTH POWER EXTERIOR MIRRORS MOVED WHILE DRIVING. THEY WOULD NOT STAY IN PLACE. THIS CONDITION CAUSES POOR VISIBILITY WHILE DRIVING DRIVING OR PARKING. THE DEALER WAS NOTIFIED.*AK *BF *NM
WHILE THE VEHICLE WAS PARKED DRIVER HEARD A LOUD KNOCKING NOISE. CONSUMER INSPECTED THE VEHICLE, AND NOTICED THAT THE REAR WINDOW BROKE ON ITS OWN. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE WINDOW NEEDED TO BE REPLACED. *AK
MIRRORS WILL NOT STAY IN POSITION ,AND THAT MAKES IT HARD TO DRIVE IN TRAFFIC. DEALER HAS REPLACED SEVERAL PARTS. HOWEVER, THE MIRRORS ARE STILL DEFECTIVE.*AK THE CONSUMER STATED THAT THE MIRRORS MUST BE RESET EVERY TIME THE VEHICLE IS STARTED. THE VEHICLE WAS IN AN ACCIDENT DUE TO THE MIRROR DEFECT WHILE DRIVING AT NIGHT. THE CONSUMER WOULD LIKE THE MIRROR PROBLEM ADDRESSED. *TC
THE 2002 GMC ENVOY ELECTRONIC OPERATION OF SIDE VIEW MIRRORS DOES NOT WORK CONSISTENTLY. *BF THE MIRRORS WOULD REPOSITION THEMSELVES RANDOMLY WHILE THE VEHICLE WAS IN MOTION. GMC HAD SERVICED THE VEHICLE NUMEROUS TIMES, ALTHOUGH THE COMPUTER HAD BEEN UPGRADED, THE MIRROR MOTORS HAVE BEEN REPLACED MORE THAN ONCE AND THE MIRRORS HAVE BEEN RESET SEVERAL TIMES UNDER WARRANTY, BUT THE PROBLEM CONTINUED. *SC
EXTERIOR POWER REAR VIEW MIRRORS WILL NOT STAY IN SAME POSITION. THE MIRRORS ARE TO AUTOMATICALLY MOVE INTO PROPER POSITION WHEN THE KEY FOB IS DEPRESSED. MAJORITY OF THE TIME THE MIRRORS STOP IN THE WRONG POSITION.*AK
AFTER READING THE FOLLOWING ARTICLE, I CHECK AND MY REAR BREAK LIGHT BULB DRIVER SIDE WAS BURNED OUT. PLEASE, MOVE FORWARD WITH THIS RECALL!! I HAVE A 2002 ENVOY SLT THAT IS AT 40K MILES. ALSO, MY REAR DRIVER'S SIDE ELECTRIC WINDOW MECHANISM UNEXPECTEDLY BROKE. SOME CABLE INSIDE. THE DEALER WANTS TO CHARGE $500 TO REPLACE THE WHOLE ASSEMBLY. CAN YOU SAY HIGHWAY ROBBERY? LIKE MILEAGE HAS ANYTHING TO DO WITH WINDOW USAGE. HTTP://AP.TBO.COM/AP/BREAKING/MGBHYYS0SXD.HTML. *NM
WHEN DRIVING IN THE RAIN WINDSHIELD WIPERS FAILED, CAUSING THE DRIVER TO PULL OFF THE ROAD. *AK *NM
2002 GMC ENVOY THE DRIVER SIDE MIRROR DOES NOT RETAIN MEMORY SETTING FOR EITHER DRIVER. COULD CAUSE AN ACCIDENT BY NOT BEING IN PROPER POSITION WHILE OPERATING THE VEHICLE.*AK
WINDSHIELD WIPERS RUN INTERMITTENTLY WHILE ON THE DELAY CYCLE.
THE WINDSHIELD WIPERS WOULD NOT OPERATE. THERE WERE WET ROADS AND FOG; BUT, IT WAS NOT RAINING. THE WIPERS WERE NEEDED TO SEE ADEQUATELY. WHEN ROADS DRIED AND FOG SUBSIDED, WENT TO DEALER FOR REPLACEMENT OF MOTOR ASSEMBLY.*AK
ELECTRONIC SIDE MIRRORS KEEP MOVING. *AK
VEHICLE COMES EQUIPPED WITH AN AUTOMATIC REAR VIEW MIRROR ADJUSTING SYSTEM. WHILE DRIVING THE MIRROR GOES OUT OF ITS SETTING AND READJUSTS ITSELF. THIS CAUSES POOR VISIBILITY.*AK
ENGINE NON-START PROBLEMS -- WAITING 15-20 MINUTES SEEMS TO CORRECT. WANDERING SIDE VIEW MIRRORS. RUBBING NOISE WHEN TURNING TIGHTLY. DRIVER'S SIDE DOOR MOVEMENT NOISE WHEN TURNING OVER BUMPS. SIDE MIRROR AIR NOISE. THE 1ST. TWO (2) PROBLEMS HAVE BEEN ONGOING, AND THE MOST CONCERNING, SINCE THE VEHICLE WAS PURCHASED NEW IN 2001. IT HAS BEEN IN FOR REPAIRS TO TWO (2) GMC DEALERS NUMEROUS TIMES, AND AN IGNITION RECALL REPAIR WAS DONE AND THE DEALER ASSUMED IT WOULD CORRECT THE NON-START PROBLEM. IT DID UNTIL YESTERDAY. MORE IMPORTANTLY HOWEVER, SHORTLY AFTER THIS VEHICLE WAS PURCHASED, GMC'S OWNER ASSISTANCE HELP HAS BEEN SOUGHT FOR THESE (2) PROBLEMS ASSUMING THEY MAY INFORM THE DEALER OF ENGINEERING FIXES, BUT TO NO AVAIL. *JB
WINDSHIELD WIPERS AND TRANSMISSION ARE NOT FUNCTIONING PROPERLY DUE TO A MALFUNCTION IN THE ELECTRICAL SYSTEM. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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