Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2000 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 55 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 55, in the owner's own words
IN MOTION THE CAR SHAKES VIOLENTLY. I WAS ON THE FREEWAY AND ALMOST WRECKED THE CAR FROM THE SHAKING. I HAVE BAD BACK PAIN AND SCARED TO DRIVE. MY 4 YEAR OLD IS TERRIFIED OF GETTING NEAR THE CAR. *TR
DASHBOARD LIGHTS AND ALARMS SIMULTANEOUSLY BLINK ON AND OFF. SEEMS TO BE A SHORT CIRCUIT IN THE WIRING. GAS TANK LEVELS OFF AT "EMPTY", AND THE FUEL GAUGE SPINS 180 DEGREES SO THAT IT IS CAUGHT UNDER THE "RESTING STICK" AT 0, THEREFORE, NO LONGER READING THE GAUGE. THIS HAPPENS WHILE IN MOTION AND WHILE PARKED.
CAR'S INSTRUMENT PANEL WENT WILD W HEN I STARTED THE CAR.EVERY WARNING LIGHT CAME ON AND STAYED ON. GAUGES WORKED IMMEDIATELY AFTER STARTING THE CAR, BUT SLOWLY LOST POWER TO KEEP THEM ON, AND THEY WENT TO THE "KEY OFF" POSITION. NOTHING ON THE DRIVERS ARMREST WORKED, NO SEAT AUTO POSITIONER, NO WINDOW OPEN, SHUT, OR LOCK. INFORMATION PANEL OVERHEAD WENT DEAD (BLANK).
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE GEAR SHIFTER WAS PLACED IN REVERSE AND THE VEHICLE INADVERTENTLY ACCELERATED AT A RAPID SPEED. THE VEHICLE CRASHED INTO THE GARAGE DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO POWAY CHRYSLER JEEP DODGE RAM (13811 POWAY RD, POWAY, CA 92064 (866) 688-6485), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 32388093. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
VEHICLE WAS IN MOTION ON CITY STREET AND ENGINE QUIT AT 40MPH. THIS ENDAGERED DRIVER, PASSENGER, AND OTHER VEHICLES ON THE ROAD.
THE TRUCK SEEMS TO HAVE LOST POWER TO DRIVE AND ALSO TO PROVIDE PROPER TO THE RADIO WHICH GOES IN AND OUT. WHILE DRIVING THERE WAS NO ENGINE LIGHT THAT CAME ON AND THE TRUCK STARTED HESITATING TO KEEP GOING. AT 0 TO 40MPH IT WAS ACTING LIKE IT WANTED TO SHUT OFF BUT AS I GAVE IT MORE GAS IT SEEMED TO GET BETTER AND THE MUSIC CAME IN CLEARER BUT THEN IT WOULD JERK LIKE IT WAS GOING TO SHUT DOWN. I HAVE HAD THE STARTER, ALTERNATOR, ENGINE AND SPARK PLUGS CHANGED AND CHECKED BUT IT STILL IS DOING THE SAME THING. THIS IS UNSAFE WITH MY KIDS IN THE CAR AND NO WARNING LIGHT TO SAY THAT ANYTHING IS WRONG. THIS NEEDS TO BE ADDRESSED I'VE SEEN TOO MANY TRUCKS WITH SIMILAR ISSUES LIKE MINES. *TR
I AM CONCERNED THAT MY VEHICLE IS NOT GOING TO BE RECALLED. I HAVE READ THAT IF I AM STRUCK FROM BEHIND MY CAR COULD CATCH FIRE. I AM EXPERIENCING SOME OTHER ISSUES WITH THE CAR, ONE OF WHICH IS IT DYING EVERYTIME I PUSH THE ACCELERATOR. SO I AM TERRIFIED THAT IF I PULL OUT INTO TRAFFIC AND IT DIES, LIKE IT DOES REGULARLY, I WILL BE REAR-ENDED AND MY CAR WILL BURST INTO FLAMES AND MY KIDS, INCLUDING AN INFANT, IN THE BACK SEAT WILL DIE IN THE FIRE. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE ANOTHER PERSON, CHILD OR ADULT, LOSES THEIR LIFE! *TR
TL*THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SURGED FORWARD UNTIL THE CONTACT TURNED OFF THE IGNITION. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 150,000. THE VIN WAS UNAVAILABLE.
IOWA NATIVE...FREEZING NOVEMBER - MARCH!! OCCURRED IN 2006. HEAT ON PASSENGER SIDE OF JEEP AS A MANUFACTURER DEFECTIVE BLEND DOOR THAT WILL NOT OPEN. VIA INTERNET IT SOUNDS LIKE I AM ONLY ONE OF MANY!! WOULD BE GRATEFUL IF MANUFACTURER WOULD BE HELD RESPONSIBLE FOR SUCH A HUGE DEFECT IN IT'S MANUFACTURING! *TR
JEEP TENGO UN PROBLEMA CON ACELERACIN SBITA DE UN JEEP CHEROKE LIMITED MODELO 2000 , CASI NOS MATA , CHOCAMOS CONTRA UNA CASA EN MEXICO A CAUSA DE UNA ACELERACION SUBITA Y LOS FRENOS FALLARON , COMO ES POSIBLE QUE SIGAN VENDIENDO ESTE AUTO , AQUI EN MEXICO BOY A DEMANDAR POR LECIONES A CRYSLER MEXICO POR LAS COCHINADAS QUE VENDEN Y TENGO ENTREVISTA CON TELEVISA PARA MOSTRAR VIDEO DE FALLA YO PUEDO DEMOSTRAR FALLA ELECTRONICA DE FABRICA. *TR
2000 JEEP GRAND CHEROKEE HAS IN PAST REVVED UP AND ACCELERATED SUDDENLY. BUT I WAS ABLE TO STOP IT WITH BRAKES. TODAY, 8/4, I WAS PARALLEL PARKING AND WENT INTO REVERSE. WHEN I WENT INTO DRIVE, THE JEEP REVVED UP AND ACCELERATED ON ITS OWN. I APPLIED BRAKES BUT CAR KEPT ACCELERATING AND TAPPED CAR IN FRONT OF ME. LUCKILY NO ONE WAS HURT, BUT EASILY COULD HAVE BEEN. *TR
UNEXPECTED ACCELERATION OF 2000 JEEP GRAND CHEROKEE LAREDO FROM A STOP POSITION WITH HORSE TRAILER ATTACHED ALMOST COST SERIOUS INJURY TO LIFE AND PROPERTY DAMAGE. VEHICLE WAS IN STOPPED POSITION. FOOT WAS ON BRAKE PEDAL. CAR REVVED UP ON IT'S OWN AND PUSHED VEHICLE AND HORSE TRAILER 5-6 FOOT IN REVERSE -- ALTHOUGH BRAKE PEDAL WAS BEING DEPRESSED (I WAS ALMOST STANDING ON IT). I READ OVER THE INTERNET THAT THIS IS A SOMEHOW COMMON OCCURRENCE AND WANTED TO REPORT IT AS WELL. *TR
TL*THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE VEHICLE ACCELERATES BY ITSELF AND MAKES A STRANGE NOISE IN THE TRANSMISSION BOX. THE VEHICLE HAS BEEN IN AND OUT OF THE SHOP SINCE THE DATE OF PURCHASE, WITH REPAIR COSTS EXCEEDING $4,000. THE DEALER STATED THAT EVEN THOUGH THERE ARE RECALLS, HER VIN IS NOT INCLUDED. THE DEALER CHANGED HER FUEL INJECTOR SYSTEM, WHICH CAUSED HER TO BE INVOLVED IN A CRASH AND ALSO RECEIVE SPEEDING TICKETS. WHILE DRIVING 60 MPH, THE VEHICLE SHUT OFF ON THE FREEWAY AND ALMOST CAUSED ANOTHER VEHICLE TO RUN OVER HER. THE CONTACT STATED THAT IT TAKES APPROXIMATELY FIFTEEN MINUTES TO START THE VEHICLE. SHE TOOK IT BACK TO THE DEALER AFTER THE MOST RECENT FAILURE AND THEY STATED THAT SHE WOULD NEED ANOTHER FUEL PUMP. SHE CALLED DAIMLER CHRYSLER WHO STATED THAT SHE NEEDED TO TAKE HER VEHICLE BACK TO THE DEALER. CHRYSLER STATED THAT THEY WOULD REPLACE THE PARTS OF HER VEHICLE AT NO COST. WHEN SHE TOOK HER VEHICLE BACK TO THE DEALER, THEY STATED THAT THE REPRESENTATIVE FROM CHRYSLER GAVE HER THE WRONG INFORMATION AND THAT HER VEHICLE WAS OUT OF WARRANTY. THE CONTACT STATED THAT HER VEHICLE HAS NOT BEEN DRIVEN SINCE DUE TO THE PREVIOUS CRASH AND FAILURES. THE DEALER AND THE CONTACT HAVE ALL OF THE REPAIR DOCUMENTATION. A POLICE REPORT WAS FILED FOR THE SPEEDING TICKETS. THE CURRENT MILEAGE IS 99,000 AND FAILURE MILEAGE WAS 30,000.
WHILE MY SON WAS PULLING INTO A PARKING SPOT THE ACCELERATOR ON OUR 2000 JEEP GRAND CHEROKEE LTD SUDDENLY ACCELERATED. YOU CAN SEE THE SKID MARKS FROM HIM APPLYING THE BRAKES BUT IT WENT FULL THROTTLE AND TOOK IT INTO A CONCRETE WALL. THE JEEP HAS BEEN TOTALED. I HAVE BEEN FINDING A LOT ON THE INTERNET NOW THAT SHOWS THIS HAS BEEN HAPPENING TO THE JEEPS FOR SOME TIME. I HAVE FILED A COMPLAINT WITH CHRYSLER - HAVE BEEN TRANSFERRED TO SEVERAL DIFFERENT DEPARTMENTS, AND AM STILL WAITING TO SEE IF THEY WILL ACCEPT ANY RESPONSIBILITY.*JB
MY 2000 JEEP GRAND CHEROKEE ALSO HAS THE ACCELERATION PROBLEM (WITHOUT NOTICE) WHEN SHIFTING FROM OR TO PARK. I'VE HAD A DOZEN INSTANCES INCLUDING SOME WHILE STOPPED BEHIND OTHER VEHICLES AT A RED LIGHT AND WHEN I TAKE MY FOOT OFF THE BRAKE THE CAR WANTS TO SURGE FORWARD. I'VE TAKEN TO STAYING BACK A BIT FURTHER IN THOSE INSTANCES. I INSTRUCT MY WIFE AND SON TO DO THE SAME WHEN DRIVING MY VEHICLE. *JB
I HAD JUST TURNED RIGHT AT A TRAFFIC LIGHT, DRIVING SLOWLY FORWARD IN A CONSTRUCTION AREA, WHEN MY ACCELERATOR SUDDENLY STUCK. WITHIN A FEW SECONDS MY CAR HIT THE VEHICLE IN FRONT OF ME AT AN ACCELERATED SPEED, CAUSING A CHAIN REACTION WITH 2 ADDITIONAL CARS. MY CAR WAS TOTALED AND I BELIEVE THE ONE I HIT DIRECTLY WAS TOO...I WAS TICKETED FOR CARELESS DRIVING EVEN THOUGH I TOLD THE POLICE WHAT HAD HAPPENED...A YEAR LATER I HAVE HEARD SEVERAL REPORTS ABOUT MY VEHICLE, A 2000 JEEP GRAND CHEROKEE, HAVING THIS PROBLEM. MY INSURANCE COMPANY HAS BEEN DEALING WITH THE SUBSEQUENT LAWSUITS FILED BY 3 OF THE 4 VEHICLES HIT RESULTING FROM THIS ACCIDENT... *JB
I A SAW A STORY ON THE NEWS REGARDING SUDDEN "UNEXPLAINED ACCELERATION" IN 2000 JEEP GRAND CHEROKEES WHICH HAS BEEN RESULTING IN ACCIDENTS, AND ONE FATALITY. LINK TO STORY: HTTP://WWW.WCPO.COM/WCPO/LOCALSHOWS/DONTWASTEYOURMONEY/14765976.HTML I TOO OWN A 2000 JEEP GRAND CHEROKEE AND EXPERIENCED THE UNEXPLAINED SUDDEN ACCELERATION ISSUES. I HAVE HAD TOO MANY CLOSE CALLS TO MENTION, ESPECIALLY AT STOP LIGHTS, STOP SIGNS AND WHEN PULLING INTO PARKING SPACES. SITUATIONS THAT REQUIRE THE CAR TO PROGRESS SLOWLY, SUCH AS THE SITUATIONS ABOVE OR IN TRAFFIC. I THOUGHT IT WAS JUST MINE, AS MY JEEP HAS BEEN NOTHING LESS THAN HIGH MAINTENANCE, BUT AFTER SEEING THIS STORY, IT APPEARS THAT I AM NOT THE ONLY ONE EXPERIENCING THIS ISSUE. I SAW ON THE NEWS/READ IN THE ARTICLE THAT THE KY ATTORNEY GENERAL WAS PARTICIPATING IN THE INVESTIGATION. I HAVE ALSO CONTACTED THE OH ATTORNEY GENERAL AND FILED A FORMAL COMPLAINT, TO BRING THIS TO HIS ATTENTION AND IN HOPES THAT HE TOO WILL JOIN IN THIS EFFORT. *JB
THE ENGINE SPEED ON MY 2000 JEEP GRAND CHEROKEE ACCELERATES UNEXPECTED AND VERY SPORADIC WILL ENGINE IS IDLEING OR ON THE HIGHWAY. I HAVE TAKEN THE VEHICLE TO THE DEALER AND OTHER MECHANICS AND THEY CANNOT FIND WHATS WRONG WITH IT. THE DEALER RE-SET THE COMPUTER PER A SERVICE BULLETIN BUT THAT DIDN'T HELP. I HAVE MANAGED TO CONTROL THE SPEED FLUCTATIONS BY DEPRESSING THE GAS PEDAL SEVERAL TIMES AND IT BRINGS IT DOWN TO NORMAL SPEED OR IDLE.*AK
2000 JEEP GRAND CHEROKEE V8 - ENGINE STALLS OUT INTERMITTENTLY WHILE DRIVING. THIS HAPPENS MORE FREQUENTLY IN COLDER WEATHER (50 - 70 DEGREES F), BUT ALSO HAPPENS AFTER THE ENGINE IS HOT. STALLS WHEN FOOT IS OFF THE GAS AND SLOWING DOWN, BRAKING, ETC. IT USUALLY STARTS RIGHT BACK UP. THIS IS DANGEROUS BECAUSE THE VEHICLE IS EXTREMELY DIFFICULT TO STEER WITHOUT POWER. THE VEHICLE HAS BEEN ONE CHYYSLER DEALER 3 TIMES CONCERNING THIS ISSUE, ANOTHER CHRYSLER DEALER ONE TIME, AND A PRIVATE CERTIFIED MECHANIC. NONE HAVE BEEN ABLE TO FIX THE PROBLEM. THE ENGINE LIGHT DOES NOT TURN ON WHEN IT STALLS. NO DIAGNOSTIC CODES ARE STORED IN THE JEEP'S COMPUTER OTHER THAN THE NUMBER OF TIMES IT WAS RESTARTED. SINCE THE PROBLEM IS INTERMITTENT, THE MECHANICS ARE UNABLE TO CORRECTLY DIAGNOSE THE PROBLEM AND DETERMINE IF IT HAS BEEN REPAIRED, BUT THEY REMAIN CAPABLE OF CHARGING LOTS OF MONEY FOR REPLACING PLENUM SEALS, CHECKING THE IDLE, FLUSHING THE TRANSMISSION, CLEANING FUEL FILTERS, TESTING TIME, REPLACING THE PCV VALVE, AND MORE. THE CAR STALLS AN AVERAGE OF ONCE EVERY 10 MILES, LESS IF I DRIVE WITH TWO FEET, KEEPING PRESSURE ON THE THROTTLE.*AK
WHEN COMING TO A STOP ENGINE REVVED AND CONSUMER LOST CONTROL OF VEHICLE. *AK
(1) WHILE TRAVELING 70 MPH WHILE IN CRUISE CONTROL ACCELERATOR PEDAL WOULD NOT DISENGAGE WHEN I A)TAPPED THE BRAKE, B)MANUALLY TURNED OFF THE CRUISE CONTROL, AND C)WHEN I PHYSICALLY ATTEMPTED TO PULL UP ON THE ACCELERATOR PEDAL. THE SPEED OF THE CAR INCREASED STEADILY, NEARING 90 MPH, BEFORE I PUT THE CAR IN NEUTRAL, PRESSING BOTH FEET (FULL BODY WEIGHT) ON THE BRAKES AND HAD THE GOOD FORTUNE OF MANY STEEP HILLS, WAS ABLE TO SLOW THE CAR TO 25 MPH, ALLOWING ME TO MOVE TO AN OFF RAMP AND TURNING OFF THE ENGINE. THE CAR WAS TOWED APPROXIMATELY 20 MILES TO THE JEEP DEALER WHO INFORMED ME THAT ALL THAT WAS WRONG WITH MY CAR WAS THAT THERE WAS A LOT OF CARBON BUILD-UP AROUND THE ACCELERATOR CABLE, AND THAT IS WHY IT STUCK. THEY SAID THAT "WE SEE THIS ALOT IN JEEPS THAT ARE DRIVEN ALOT IN THE CITY". UNFORTUNATELY, THIS WAS NOT THE CASE WITH MY JEEP, WHICH WAS REGULARLY DRIVEN ON THE HIGHWAY (~100 MILES EACH WEEKEND), AS WELL AS THE FACT THAT I HAD JUST DRIVEN FROM PITTSBURGH TO INDIANAPOLIS AND WAS RETURNING HOME WHEN THIS OCCURRED. ANY CARBON IN MY ENGINE SHOULD HAVE BEEN REMOVED THROUGH THIS MUCH DRIVING.*AK
WHILE IDLING THE VEHICLE WOULD SURGE OR SUDDENLY ACCELERATE. THIS PROBLEM OCCURS WHILE DRIVING AND IS BECOMING MORE FREQUENT. THE VEHICLE WILL BE INSPECTED BY A DEALERSHIP. *AK
WHILE DRIVING 65 MPH DRIVER'S FOOT WAS STUCK ON ACCELERATOR PEDAL DUE TO A SEIZURE. THE PASSENGER TRIED TO MAINTAIN CONTROL OF VEHICLE BUT WAS UNABLE TO DO SO. VEHICLE WENT AIR BORNE AND LANDED ON TOP, CRASHING INTO A BRICK WALL. UPON IMPACT, BOTH FRONTAL AIRBAGS DID NOT DEPLOY. DRIVER AND PASSENGER SUSTAINED INJURIES, AND WERE TRANSPORTED BY AN AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOTALED BY THE INSURANCE COMPANY. *AK
THE VEHICLE SLIPPED OUT OF GEAR WHEN THE CONSUMERS FOOT WAS NOT ON THE BRAKE. THE VEHICLE ALSO HAD A PROBLEM WITH SUDDEN AND UNEXPECTED ACCELERATION. *JB THE VEHICLE CRASHED INTO ANOTHER VEHICLE IN REVERSE THEN HIT A STEEL POLE WHICH STOPPED THE VEHICLE. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
WHILE PULLING INTO A PARKING SPACE VEHICLE SURGED FORWARD WHILE THE CONSUMER WAS DEPRESSING THE BRAKES. VEHICLE JUMPED THE CURB AND COLLIDED WITH A TREE. THERE WERE NO INJURIES INVOLVED. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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