Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2000 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 263 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 263, in the owner's own words
Drivers front seat has come loose from the bottom and is now wobbly, uncomfortable to sit on it and appears dangerous to drive as its not secure. There are lots of complaints about this happening to others on the internet.
The contact owns a 2000 Jeep Grand Cherokee. The contact stated that the driver's side seat burnt her legs while wearing jeans. The contact sustained 2nd-degree burns however medical attention was provided. There were no warning indicator lights illuminated. The contact called the local dealer where informed there were no associated recalls. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 165,000.
SEAT BEGAN ROCKING LATERALLY WHEN CORNERING. INSPECTION INDICATED ALL SEAT PARTS WERE FIRMLY ATTACHED. ENTERING A PARKED VEHICLE ON A COLD EVENING, THE SEAT ROTATED TO THE RIGHT AND BACKWARD SLIGHTLY. SINCE THEN THE SEAT WILL NOT ADJUST FORE/AFT ON ITS RAILS NOR AM I ABLE TO BRING THE SEAT INTO ITS ORIGINAL UPRIGHT POSITION. I RECEIVE A WARNING THAT THE SEATBELT IS NOT BUCKLED EVEN THOUGH THE BELT IS FIRMLY BUCKLED. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT.
CAR'S INSTRUMENT PANEL WENT WILD W HEN I STARTED THE CAR.EVERY WARNING LIGHT CAME ON AND STAYED ON. GAUGES WORKED IMMEDIATELY AFTER STARTING THE CAR, BUT SLOWLY LOST POWER TO KEEP THEM ON, AND THEY WENT TO THE "KEY OFF" POSITION. NOTHING ON THE DRIVERS ARMREST WORKED, NO SEAT AUTO POSITIONER, NO WINDOW OPEN, SHUT, OR LOCK. INFORMATION PANEL OVERHEAD WENT DEAD (BLANK).
JANUARY 9 2018, THE HEATED SEAT IN MY NEWLY PURCHASED JEEP BURNT ME SO BADLY THAT 6 WEEKS LATER I STILL HAVENT HEALED COMPLETELY. I DO HAVE A PHOTOS OF INJURED AREA AND IT'S CURRENT CONDITION IS LAST PIC. THESE SEATS NEED RECALLED, IT COULD HAVE BEEN EVEN WORD-FOR-WORD CHILD OR OLD PERSON WITH THIN SKIN, IT WAS SO PAINFUL TO SHOWER, SIT, OR MUCH LESS MOVE DURING THIS HEALING .
DRIVER SEAT FLOOR BRACKET CRACKED FOR THE SECOND TIME IN FOUR YEARS. SEAT IS UNSTABLE ANYTIME.
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING, THE DRIVER SEAT FRACTURED AND RELOCATED TO THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SEAT TRACK FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
DRIVERS SEAT BOTTOM , WELDS BROKE , CRACKED FRAME . DRIVERS SEAT BOTTOM SEEMS TO BECOME VERY UNSTABLE AND SEEMS TO ROCK BACK AND FORTH . ALSO TILTS SIDE TOO SIDE WHEN CORNERING .
I HAVE READ THAT !ANY PEOPLE HAVE THE SAME DRIVER'S SEAT ISSUE. THE HOLES FOR THE BOLTS HAS BEEN SHREDDED COMPLETELY AND THE DEALERSHIP TRIED TO CHARGE $3,500 TO REPAIR IT. IT'S A DEFECT THAT SHOULD BE FIXED FOR FREE. IT UNDER THE SEAT, HOW CAN THE OWNER DESTROY THAT. 2) THE HEAD LIGHT COVERS GETS THIS DISCOLORATION OR GRIME ON THE INSIDE DECREASING THE BRIGHTNESS BY 45% AT NIGHT, THIS DIDN'T HAPPEN IN MY BRONCO. I CALLED CHRYSLER AND THEY SAID THE RECALL # LISTED ONLINE DIDN'T MATCH THE FORMAT OF THE NUMBERS IN THEIR SYSTEM TO DO RESEARCH. WHAT? THIS IS RIDICULOUS, FIX YOUR RECALLS CHRYSLER!!!
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CAM AND CRANK SENSORS WERE FAULTY. THE SENSORS WERE REPLACED, BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WOULD ALSO STALL DUE TO THE MAIN COMPUTER OVERHEATING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE SCREWS TO THE COMPUTER. NO FURTHER INFORMATION WAS AVAILABLE. IN ADDITION, THE FRONT DRIVER SIDE SEAT RAILS MALFUNCTIONED CAUSING THE SEAT TO MOVE WHILE OPERATING THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000.
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER SIDE SEAT FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,013.
AS I WAS GETTING OFF MY VEHICLE I HEARD A POP COMING FROM AROUND MY SEAT. I DID NOT KNOW WHAT IT WAS AND DID NOT MAKE MUCH OF IT UNTIL THE NEXT TIME I SAT ON THE SEAT. UPON ENTERING AND SEATING ON THE DRIVER'S SEAT I NOTICED THAT THE SEAT WAS NOT EVEN AS IT HAD BEEN IN THE DAY BEFORE. I GOT OFF THE VEHICLE AND THE FRONT RIGHT CORNER OF THE DRIVER'S SEAT HAD DROPPED AND THE SEAT WAS LEANING DOWN TOWARD THIS CORNER. AFTER I INSPECTED UNDER THE SEAT I DETERMINED THAT THIS WAS DUE TO THE FRONT, RIGHT BRACKET CONNECTING THE SEAT TO THE TRACK BREAKING OFF THE TRACK. NOW THE SEAT IS ONLY SUPPORTED BY THREE BRACKETS. I FEEL THAT THIS SHOULD NOT HAVE HAPPENED TO MY VEHICLE GIVEN ITS AGE, MILEAGE AND MY HEIGHT AND WEIGHT. I THICK THAT THIS POTENTIAL VERY UNSAFE IN THE EVENT OF AN ACCIDENT. *TR
BOUGHT THIS AUTOMOBILE USED. A COUPLE OF DAYS LATER WE NOTICED THE DRIVERS SEAT TRACK HAD SEPARATED IN TWO PLACES ON EACH SIDE OF THE SEAT. THE SEAT WAS LITERALLY BEING HELD TO THE TRACK WITH BAILING WIRE THAT THE PREVIOUS OWNER HAD RIGGED. WE REMOVED THE WIRE AND USED A CUSHION SPRING TO HOLD THE SEAT TO THE TRACK. NOTE: THE METAL BRACKETS ON BOTH SIDES OF THE SEAT HAD SIMPLY FATIGUED AND SPLIT IN TWO. I CALLED OUR LOCAL JEEP/CHRYSLER DEALER AND HE GAVE ME THE NATIONAL NUMBER FOR JEEP CUSTOMER SERVICE. AFTER SPEAKING WITH THE REP, NOTHING COULD BE DONE SINCE THERE HAD NOT BEEN A RECALL NOTICE ON THIS ITEM. I CHECKED THE INTERNET AND FOUND THAT THIS WAS A COMMON COMPLAINT FOR THIS YEAR OF GRAND CHEROKEE. I FEEL VERY STRONGLY THAT THIS CONDITION IS VERY DANGEROUS AND CHRYSLER/JEEP SHOULD RECALL THE DRIVERS SIDE SEAT TRACK FOR THESE YEARS (1999-2004) GRAND CHEROKEE. *TR
AS I SAT AT A STOP LIGHT IT TURNED GREEN I ACCELERATED AND AS I DID THE BRACKET ON MY FRONT DRIVER SEAT SEPARATED FROM THE FRAMEWORK OF THE SEAT CAUSING ME TO FALL BACKWARDS UNABLE TO SEE THE ROADWAY MIRRORS OR PROPERLY ACCELERATE OR BRAKE AS ANY DRIVER SHOULD BE ABLE TO CAUSING ME TO LOSE TEMPORARY CONTROL OF THE VEHICLE. I HOWEVER REGAINED CONTROL AND WAS ABLE TO PULL OVER TO THE SHOULDER BUT WAS UNABLE TO DRIVE UNTIL A REPAIR WAS DONE. *TR
SEVERAL MONTHS AGO, I GET A QUACK SOUND WHEN THE DOOR LOCK/UNLOCK IS ACTIVATED. INITIALLY BOTH LOCKS WORKED THEN THE REAR PASSENGER DOOR DOESN'T LOCK BUT UNLOCKS AND THE DRIVER'S PASSENGER DOOR DOESN'T UNLOCK BUT LOCKS. I DID A SEARCH AND FOUND THIS: HTTP://WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TLMUDAEOFDB3HT8FC PAGE WHERE PEOPLE ARE HAVING THE SAME ISSUES. APPARENTLY IT IS A PROBLEM WITH MY 2000 LAREDO THAT PRESENTS ITSELF EVERY FEW YEARS AFTER THE FIX. IS THERE OR WAS THERE EVER A RECALL FOR THIS ISSUE? *TR
DRIVER'S SEAT BECAME LOOSE AND WOBBLY, EVENTUALLY "CLICKING" WHILE DRIVING, AND THEN OBVIOUSLY BROKE AND I WAS RECLINED BACK AND TO THE RIGHT. SEAT REMOVAL FOUND THAT DRIVER'S SEAT FRAME HAD CRACKED AND FAILED. PROFESSIONAL WELDER REPAIRED SEAT FRAME AND STRENGTHENED FRAME WITH ADDITIONAL MATERIAL. THREE YEARS LATER, SEAT FRAME IS FAILING AGAIN. I AM NOT OVERWEIGHT OR OBESE - THIS SEAT FRAME IS DANGEROUS, ESPECIALLY IF IT BREAKS WHILE DRIVING. A SEARCH ON THE INTERNET INDICATES A WIDESPREAD PROBLEM WITH THESE SEAT FRAMES, INCLUDING A REPAIR KIT WEBSITE SINCE CHRYSLER IS NOT TAKING CARE OF THIS ISSUE. IT IS MY OPINION THAT UNDER REGULAR DUTY, A SEAT FRAME SHOULD LAST THE LIFETIME OF THE VEHICLE. *TR
THE FRONT SEAT BRACKET HAS BROKEN ALONG WITH MANY OTHERS. THIS ISSUE NEEDS TO BE RECALLED BEFORE THERE IS A FATALITY. *TR
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NO KEY WARNING LIGHT ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE MASTER KEY WOULD NEED TO BE CODED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,000.
DRIVER'S SEAT FRONT OUTBOARD ATTACH POINT FAILED DURING NORMAL USE. THE FAILURE WAS IN THE FRAME OF THE SEAT BASE WHERE IT ATTACHES TO THE SEAT ADJUSTMENT TRACK. THIS IS A MANUAL ADJUST SEAT. I AM ORIGINAL OWNER AND OF AVERAGE BUILD. VEHICLE HAS NEVER BEEN INVOLVED IN A COLLISION, ABUSED IN ANY WAY, AND HAS BEEN MAINTAINED IN EXCELLENT CONDITION. I CONDUCTED MY OWN INFORMAL INVESTIGATION. THE SEAT BASE FRAME WHERE IT ATTACHES TO THE SEAT TRACK IS A LIGHT WEIGHT SHEET METAL STAMPING. THE HOLES IN THE STAMPING THAT ACCEPT THE SEAT TRACK ATTACHMENT STUDS ARE SIGNIFICANTLY OVERSIZE COMPARED WITH THE SIZE OF THE STUD. THE SEAT TRACK STUD IS FASTENED TO THE SEAT BASE WITH A BARE NUT THAT IS ONLY SLIGHTLY LARGER THAN THE HOLE DIAMETER. THIS RESULTS IN THE NUT BEARING DOWN ON A VERY SMALL SURFACE AREA OF THE SHEET METAL. HIGH STRESS IS CREATED AT THESE POINTS, ESPECIALLY IF THE NUT IS NOT EXACTLY CENTERED ON THE OVERSIZE HOLE. ALSO, THE FRONT ATTACH POINTS ARE SEVERAL INCHES TO THE REAR OF THE FRONT EDGE OF THE SEAT FRAME, FURTHER INCREASING FORCES ON THESE POINTS FOR ANY REARWARD FORCE ON THE UPPER SEAT BACK. OVER TIME DURING NORMAL USE, THIS RESULTED IN STRESS CRACKING AND SUBSEQUENT FATIGUE FAILURE OF THE SHEET METAL. DURING A HIGH IMPACT EVENT SUCH AS A REAR-END COLLISION, THIS COULD CAUSE SUDDEN FAILURE OF THE SEAT ATTACH POINTS, RESULTING IN LOSS OF CONTROL OF THE VEHICLE, INJURY TO THE FRONT SEAT OCCUPANT, AND INJURY TO ANYONE SEATED IN THE REAR SEAT BEHIND THE FRONT SEAT OCCUPANT. A SIMPLE FLAT WASHER OR OTHER REINFORCEMENT OF THE HOLES IN THE SEAT BASE SHEET METAL COULD PREVENT THIS MODE OF FAILURE. I RECOMMEND THAT ANY VEHICLE EQUIPPED WITH SEATS OF THIS DESIGN HAVE THE SEATS INSPECTED FOR CRACKS IN THE SHEET METAL BASE, REPAIRED OR REPLACED IF NECESSARY, AND HAVE THE SEAT ATTACHMENT POINTS REINFORCED WITH HEAVY WASHERS. *TR
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT CONNECTION WAS FRACTURED. THE CONTACT DISCOVERED THE FAILURE ONCE HE SAT IN THE SEAT AND DISCOVERED A PORTION OF METAL WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 153,000.
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SEAT BEGAN TO WOBBLE FROM SIDE TO SIDE AND FROM FRONT TO BACK. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE SEAT FRAME WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DOOR LOCKS FAILED. WHEN THE CONTACT ATTEMPTED TO LOCK OR UNLOCK THE VEHICLE WITH THE KEYLESS REMOTE, THE LOCKS WOULD MAKE A LOUD BANGING SOUND. THE FAILURE ONLY OCCURRED WHEN SHE USED THE KEYLESS REMOTE. THE REAR PASSENGER SIDE DOOR WAS JAMMED AND COULD NOT BE OPENED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
THE MOTORS ON THE FRONT SEATS WERE BROKEN WHEN I BOUGHT IT, AND I NOTICED THAT THE DRIVER'S SEAT SEEMED WOBBLY. SHORTLY AFTER PURCHASING THE JEEP THE DRIVER'S SEAT BRACKETS GOT WORSE, SHIFTING WHEN I GOT IN AND RECENTLY BROKE THROUGH. AFTER THE BRACKET BROKE, THE AIRBAG WARNING LIGHT BEGAN GOING OFF WHEN I GO AROUND A CORNER OR CURVE AND THE SEAT SHIFTS. BEGAN RESEARCHING AND FOUND THIS WAS A COMMON PROBLEM WITH MANY THOUSANDS OF COMPLAINTS. I'VE LEFT INSTRUCTIONS WITH MY FAMILY TO SUE JEEP IF I DIE OR GET SERIOUSLY INJURED IN AN ACCIDENT BECAUSE I CAN'T AFFORD TO BUY A DIFFERENT CAR AND CAN'T SELL THIS JEEP WITH A BROKEN FRONT SEAT. *TR
REAR HATCH DOOR WON'T LOCK BOTH REAR PASSENGER AND DRIVER SIDE WON'T LOCK UNLOCK DOOR READ REVIEWS MANY PEOPLE WITH THIS VEHICLE HAVING SAME PROBLEMS. *TR
THE SEAT FRAME ON THE DRIVER'S SEAT BROKE, CAUSING THE SEAT TO WOBBLE PRECARIOUSLY WHILE DRIVING. I HAD IT WELDED, BUT IT SUBSEQUENTLY BROKE IN ANOTHER PLACE. BASED ON INTERNET RESEARCH, I REPAIRED THAT BREAK WITH A BOLT AND NUT. SUBSEQUENTLY, THE FRAME BROKE IN ANOTHER PLACE. I ATTEMPTED ANOTHER REPAIR, WITH POOR RESULTS. IT HAS NOW BROKEN AGAIN, IN A FOURTH PLACE. THE SEAT FRAME IS MADE OF RATHER THIN STEEL, NOT AS THICK AS THAT OF A GOOD COOKING POT. THE SEAT HAS NOT BEEN ABUSED OR MISUSED IN ANY WAY, AND I FIND BY INTERNET RESEARCH THAT THIS IS A COMMON PROBLEM. MY MECHANIC DESCRIBED THE SEAT FRAME AS BEING "MADE FROM A SOUP CAN." THIS IS A VERY DANGEROUS SITUATION, AND I HESITATE TO REPLACE IT WITH A (QUITE EXPENSIVE) USED REPLACEMENT, AS I FEAR IT WILL ONLY BREAK AGAIN. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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