RoadVitals

2020 Keystone Springdale

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 29, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Sep 13, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2020 Keystone Springdale, most frequently naming the other / unspecified category. 5 safety recalls have been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V708000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Sep 13, 2021
95,885 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Keystone RV CompanyManufacturer number 21-414View on NHTSA.gov
20V320000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY; TIRES; WHEELS:RIM

Jun 1, 2020
41 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2020 Springdale trailers, model 335BHWE. The affected trailers incorrectly have 4400 pound axles and ST255/75R15D tires and rims, instead of the correct 5200 pound axles and ST255/75R15E tires and rims as specified on the Federal Identification Tag.
The risk: The incorrect axles and tires may cause the trailer to be overloaded, increasing the risk of a crash.
The remedy: Keystone will notify owners, and dealers will replace the 4400 pound axles, ST225/75R15D tires, and rims with 5200 pound axles, ST225/75R15E tires, and rims. This recall began July 7, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-379.
Keystone RV CompanyManufacturer number 20-379View on NHTSA.gov
20V311000

EQUIPMENT:OTHER:LABELS

May 28, 2020
9 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2020 Springdale trailers, model 295BHWE. The Federal Identification Tag incorrectly indicates the tire load range and size as ST255/75R15E with 80 psi; however, the correct load range and tire size is ST255/75R15D with 65 psi. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: If the vehicle operator unintentionally overinflates or overloads the tires, there may be an increased risk of a crash.
The remedy: Keystone will notify owners, and dealers will replace the Federal Identification Tag. This recall began June 16, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-378.
Keystone RV CompanyManufacturer number 20-378View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Jul 29, 2022

The contact owns a 2020 Keystone Springdale. The contact received notification of NHTSA Campaign Number: 21V708000 (Equipment). The contact notified the manufacturer of the issue and was informed he could install the propane regulator himself or have the local dealer perform the installation. The contact stated the local dealer no longer provided trailer supplies, and the contact was unable to reinstall the equipment himself. The propane regulator was not replaced. Parts distribution disconnect.

NHTSA ID
11476576
Incident
May 20, 2022
Filed Dec 6, 2020

REFERENCE TO EXISTING RECALL 20V398000 OUR FURRION WING STYLE ANTENNA HAS SEPARATED IN THE SAME MANNER AS DESCRIBED IN THE ABOVE NOTED RECALL. AFTER ARRIVING HOME FROM A TRIP WE NOTICED THAT THE "WING" PART OF THE ANTENNA HAD SEPARATED FROM THE BASE AND PULLED OUT TWO COAX WIRES, DAMAGING BOTH. THIS SEPARATION OCCURRED DURING THE DRIVE HOME. MY WIFE HEARD A SOUND DURING THE DRIVE ON HIGHWAY 36, BUT WE DID NOT IDENTIF WHAT OCCURRED UNTIL OUR ARRIVAL HOME. KEYSTONE HAS BEEN ADVISED OF THE ISSUE.

NHTSA ID
11378149
Incident
Oct 19, 2020
Mileage
10,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

23-438

STRUCTURE

Dealer letter and revised repair instructions for 23-438. It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.

23-438

STRUCTURE

It has been determined that the slide floor in the Hideout 186SS and Springdale 1860SS may be improperly supported. The procedure describes how to install support into the cabinet below the slide room floor.

KSB-200305

EQUIPMENT

Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.

KSB-200305

EQUIPMENT

This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Springdale by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025010—
2024020—
2023000—
2022020—
2021210—
2020Viewing250—
2019230—
2018130—
2017030—
2016140—
2015130—
2014060—
2013250—
2012130—
2011240—
2010410—
2009020—
2008120—
2007130—
2006320—
2005430—
2004130—
2003220—
2002610—
2001520—
2000210—
1999320—
1998220—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.