2010 Toyota Camry Hybrid

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

On June 25, 2014, Toyota initiated a Warranty Enhancement Program (ZE1) to extend warranty coverage for the brake actuator assembly and skid control ECU/brake pedal stroke sensor in certain MY 2007 to 2011 Toyota Camry hybrid vehicles. Toyota's program covers repairs related to two conditions:internal malfunctions of the Brake Actuator assembly; and overly sensitive monitoring logic for the Brake Pedal Stroke Sensor.Primary coverage provides warranty enhancement until November 30, 2015, with no mileage limitation.After the primary coverage period ends, secondary coverage is provided for 10 years or 150,000 miles from the date of first use, whichever occurs first.In addition, on July 10, 2014, Toyota initiated Limited Service Campaign E0U to replace the Brake Reservoir Tank in MY 2007 through 2011 Toyota Camry hybrid vehicles.The LSC will be available until June 30, 2017, and will only be available at an authorized Toyota dealer.ODI's analysis of failure data determined that the majority of records were related to the Brake Actuator condition, which appeared to be the causal component in 734 complaints/field reports and 864 warranty claims.The Brake Pedal Stroke Sensor (80 reports/189 claims) and Brake Reservoir Tank (91 reports/44 claims) conditions were identified in far fewer records.Analysis of the failure data indicate that each condition provides warning prior to any reduction in power assisted braking, with less than 10 percent of all reports and claims involving diagnostic codes or complaint narratives indicating increased braking effort or reduced brake effectiveness.In addition, most of the incidents in which reduced braking assist appears to have occurred involved operation in a reduced assist mode and not a sudden, complete loss of power assisted braking.ODI assessed reduced assist mode in a subjective driving evaluation which indicated that the brake system provided normal and harddeceleration capability with reasonable increases in pedal effort.Less than one percent of reports and claims analyzed by ODI included evidence indicating a complete loss of power assisted braking occurred and this mode requires operation for a significant period of time with multiple audible and visual warnings.Repair expense was cited in many of the complaints reviewed by ODI, especially those related to the Brake Actuator, which had repair costs exceeding $3,000 according to some complaints.High repair cost appears to have been a factor in the only crash identified by ODI for the fault conditions identified by Toyota, which involved a Brake Actuator failure that was diagnosed but the owner declined repair approximately eight months prior to the reported crash incident.This preliminary evaluation is closed.The closing of this investigation does not constitute a finding that a safety-related defect does not exist.For additional information regarding this investigation, including analysis of the Brake Actuator, Brake Pedal Stroke Sensor, and Brake Reservoir Tank fault conditions and failure experience, see Attachment A to this closing resume.

BREAK ACTUATOR, 2ND EVENT EVENT 1 COMPLAINT NUMBER 11234969 23 JULY 2019, DROPPED MY CAR OFF WITH TOYOTA CLOVIS SAME DEALERSHIP (JACOB WAS MY REP) BECAUSE MY BRAKES WAS MAKING THE CREAKING SOUND/THUMPING. I ASKED HIM TO CHECK MY BRAKES AND IF THAT WASN'T THE PROBLEM, CALL ME TO LET ME KNOW WHAT THE PROBLEM WAS. HE CALLED ME LATER THAT DAY AND SAID IT WAS THE BRAKES, THEY WENT AHEAD AND CHANGED THE BRAKE PADS. HE SAID THEY RECOMMEND TO CHANGE BRAKE ACTUATOR FLUID? SINCE IT WASN'T DONE WHEN THEY CHANGED THE ACTUATOR PREVIOUSLY AND HE WAS GOING TO CHARGE ME. I COMMENTED THAT IT SHOULD HAVE BEEN DONE BACK IN 2017 WHEN THE BRAKE ACTUATOR ORIGINALLY FAILED. I ASKED IF IT WOULD AFFECT MY CAR, DRIVABILITY, ETC. AND JACOB SAID NO IT SHOULD DRIVE FINE WITH NO PROBLEMS OTHER THAN A FEW SETTLE SOUNDS. HE SAID BUT THE BRAKES ARE FIXED AND IT'S NO LONGER MAKING THE SOUND/ THUMPING. SO I DECLINED THE FLUID SERVICE. 25 JULY 2019, I WAS GOING TO GET MY DAUGHTER FROM SCHOOL. BY THEN, IT HAD STARTED TO MAKE THE CHEAKING NOISE/THUMPING. I GOT JUST ABOUT TO HER SUMMER SCHOOL (ON FOWLER AVE) AND ALL OF THE LIGHTS ON MY PANEL LIT UP AGAIN. I PULLED OVER AND CALLED MY HUSBAND. I DROVE IT HOME SLOW. WE CALLED TOYOTA, SPOKE TO THE MANAGER, EXPLAINED THAT THIS HAD HAPPENED BEFORE. I JUST PAID THEM $240 FOR BRAKE PADS THAT I DIDN'T NEED. I REFUSED TO DRIVE THE CAR. THE DEALERSHIP WAS CLOSING IN 1.5HRS WHICH LEFT NO TIME FOR TOW TRUCK. MY HUSBAND DROVE IT TO THE DEALERSHIP, I FOLLOWED IN HIS CAR. TOYOTA (JACOB) GAVE ME A LOANER. 25 JULY 2019, THE MANAGER CALLED AND SAID THE ISSUE WAS THE BRAKE ACTUATOR FAILED AGAIN BUT BECAUSE THE PART WHICH IS OBVIOUSLY A DEFECTIVE (MANAGER ACTUALLY AGREED) WAS ONLY COVERED FOR A YEAR, I'D HAVE TO CONTACT CORPORATE TO SEE IF THEY COULD CHANGE IT OUT AT NO COST. I WILL CALL TOMORROW (26 JULY 2019)...ALTHOUGH, I DO NOT PLAN ON EVER DRIVING THIS CAR AGAIN.

NHTSA ID

11234972

Incident

Jul 24, 2019

Mileage

130,000 mi

BRAKE ACTUATOR: MY BRAKES WERE MAKING A CREAKING NOISE /THUMPING WHEN PRESSED...IN WHICH CASE I THOUGHT IT WAS JUST TIME FOR REGULAR MAINTENANCE. ABOUT 0430, DECEMBER 21, 2017 (MY WEDDING ANNIVERSARY) I WAS DRIVING ON THE HIGHWAY 99SOUTH HEADED FROM FRESNO, CA TO TULARE, CA...ABOUT A 45MIN DRIVE. WHILE ON THE HIGHWAY, MY CAR STARTED TO MAKE RANDOM CHIMING SOUNDS THAT DID NOT SEEM TO COME FROM ANYWHERE PARTICULAR. THERE WAS NO INDICATOR LIGHT ASSOCIATED WITH THE SOUND...IT WAS JUST RANDOM SOUNDS I HAD NEVER HEARD BEFORE. THAT WENT ON PERIODICALLY FOR THE NEXT 20-30MINS. I FINALLY MADE IT TO THE PROSPERITY AVE OFF-RAMP AND BEGAN TO PRESS THE BREAKS. IMMEDIATELY, ALL OF THE LIGHTS ON MY PANEL LIT UP AND A STEADY, HIGH PITCH SOUND CAME ON AND I COULDN'T STOP MY CAR. I PANICKED, CONTINUOUSLY TRYING TO BREAK PUSHING HARD AS I CAN. I ENDED UP BEING ABLE TO LEAD IT OFF THE EXIT AND INTO A POPEYES PARKING LOT NEXT TO THE OFF-RAMP WHERE IT EVENTUALLY CAME TO A STOP. THANK THE LORD THAT NO ONE WAS ON THE ROAD THAT EARLY IN THE MORNING. THE CAR WAS TOWED FROM TULARE BACK TO FRESNO (TOYOTA CORPORATE OFFICE WOULD NOT REFUND THAT 200 BUCKS). TOYOTA DEALERSHIP SAID IT WAS THE BREAK ACTUATOR, IT WAS A "WARRANTY" THAT THEY'D COVER AT NO COST. I ASKED WHY I WASN'T NOTIFIED SINCE THE SITUATION IS LIFE THREATENING AND THERE WERE NO ANSWERS FOR THAT. TOYOTA HAD MY CAR FOR ABOUT A MONTH BECAUSE I DEMANDED THEY REPAIR EVERYTHING ASSOCIATED WITH THE BREAKS...QUITE HONESTLY I WAS JUST AFRAID TO DRIVE THE CAR. EVENTUALLY, I DROVE IT AGAIN WITH MY ANXIETY GRADUALLY DIMINISHING...BUT BY NO MEANS GONE. I VISITED A MENTAL HEALTH DOCTOR TO HELP, ALTHOUGH IT DIDN'T. 23 JULY 2019, IT WENT OUT AGAIN. WILL POST THAT EVENT ON SEPARATE ENTRY.

NHTSA ID

11234969

Incident

Dec 21, 2017

Mileage

100,000 mi

THE ABS BRAKE ACTUATOR ON MY TOYOTA CAMRY HYBRID HAS GONE BAD CAUSING MY VEHICLE TO BE UNSAFE FOR OPERATION. I WAS INITIALLY TOLD THAT THE ACTUATOR WOULD BE COVERED UNDER A WARRANTY EXTENSION. HOWEVER AFTER FURTHER INSPECTION, I WAS TOLD THAT IT WOULD NOT BE COVERED BECAUSE THERE ISN'T ANY WARNING LIGHTS ON THE DASHBOARD AND/OR NO ERROR CODES PRESENT WHEN HOOKED UP TO A SCAN TOOL EVEN THOUGH THE PART IS FAULTY AND NEEDS TO BE REPLACED.

NHTSA ID

11190973

Incident

Mar 21, 2019

LUG NUTS SWELLING MAKING IT IMPOSSIBLE TO REMOVE WITH SUPPLIED LUG WRENCH. ALL 20 LUG NUTS SHOW EVIDENCE OF SEPARATION OF THE STEEL NUT AND THE DECORATIVE CHROME COVER COVERING THE STEEL LUG NUT. DEFECT WAS FOUND BY TIRE DEALER DURING PURCHASE OF NEW TIRES WHEN THE TECHNICIAN HAD DIFFICULTY REMOVING LUG NUTS. ACCORDING TO THE TIRE STORE MANAGER THIS DAMAGE IS CAUSED BY WATER GETTING BETWEEN THE STEEL NUT AND THE DECORATIVE CAP WHICH CAUSES RUST TO FORM. WHEN THE OXIDATION FORMS IT PUTS PRESSURE ON THE DECORATIVE CAP CAUSING IT TO EXPAND. THE NORMAL 21MM WRENCH WILL NOT FIT OVER THE LUG NUT DUE TO THE EXPANSION SO THE NEXT SIZE WRENCH IS NECESSARY WHICH THEN DAMAGES THE NUT. THE NORMAL LUG NUT WRENCH SUPPLIED BY THE MANUFACTURER FOR THE CAR IS THEREFORE NOT ABLE TO BE USED TO REMOVE LUG NUTS. I HAVE THE DAMAGED LUG NUTS IF NEEDED FOR EXAMINATION

NHTSA ID

11122014

Incident

Aug 23, 2018

Mileage

137,000 mi

EXCESSIVE OIL CONSUMPTION

NHTSA ID

11072083

Incident

Feb 10, 2018

Mileage

142,000 mi

EXCESSIVE OIL CONSUMPTION AT A RATE OF 4 QUARTS EVERY 3000 MILES.

NHTSA ID

11072080

Incident

Dec 1, 2017

Mileage

181,000 mi

TL* THE CONTACT OWNS A 2010 TOYOTA CAMRY HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKES MALFUNCTIONED CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE SLOWED DOWN BUT DID NOT RESPOND NORMALLY. THE AIR BAGS FAILED TO DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 71,350.

NHTSA ID

10711779

Incident

Apr 19, 2015

Mileage

71,350 mi

THREE OF THE FOUR DOOR LOCK ACTUATORS HAVE FAILED. THE FAILURES BEGIN INTERMITTENTLY AND THEN RESULT IN TOTAL FAILURE. THE FRONT DRIVER SIDE DOOR AND REAR DRIVER SIDE DOOR HAVE TOTALLY FAILED. THE REAR PASSENGER DOOR NOW INTERMITTENTLY FAILS. TOYOTA INDICATED THAT THEY HAVE NO RECALLS OR EXTENDED WARRANTIES. INTERNET SEARCHES SHOW THAT MULTIPLE TOYOTA MODELS HAVE THIS AS A COMMON FAILURE. THIS POSES A SIGNIFICANT SAFETY ISSUE AS THE DOOR LOCKS DO NOT RESPOND TO THE ELECTRICAL UNLOCK / LOCK BUTTON AND DO NOT RESPOND TO THE REMOTE. MANUAL UNLOCK STILL WORKS; HOWEVER, IN THE CASE OF SMALL CHILDREN OR USE OF THE CHILD SAFETY LOCKS, THIS WILL LIKELY NOT BE AN OPTION. I HAVE REGISTERED A COMPLAINT CASE WITH TOYOTA USA. TOYOTA USA INDICATED THAT NOTHING WILL BE DONE BY THEM AT THIS TIME. THEY WILL NOTIFY ME IF THEY ISSUE A RECALL OR EXTENDED WARRANTY IN THE FUTURE. *TR

NHTSA ID

10680157

Incident

May 15, 2014

Mileage

120,000 mi

OBSOLETE NOTICE February 13, 2026: This bulletin is now obsolete. Please see T-SB-0009-26.

This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.