2002 Chrysler Voyager

OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.

ON JULY 7, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION BASED ON CONSUMER COMPLAINTS ALLEGING AN INTERIOR VEHICLE FIRE STARTING IN THE AREA OF THE DRIVER SIDE REAR SPEAKER.DAIMLERCHRYSLER CORPORATION (DCC) INFORMED ODI THAT CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DRIP ONTO THE RADIO AND INTO VENT HOLES ON TOP OF THE RADIO.THIS CAN RESULT IN A SHORT CIRCUIT SENDING DIRECT CURRENT TO THE REAR SPEAKERS AND CAUSE A SPEAKER FIRE.THE CONDITION IS PRESENT ONLY ON SUBJECT VEHICLES EQUIPPED WITH THE BASE RADIO.SUBJECT VEHICLES WITH OTHER OPTION RADIOS CONTAIN CIRCUIT PROTECTION THAT PREVENTS SENDING DIRECT CURRENT TO THE SPEAKERS AND ARE NOT AFFECTED.ALL NINE COMPLAINTS PERTAIN TO VEHICLES WITH THE BASE RADIO.BY LETTER DATED NOVEMBER 1, 2004, DCC NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA# 04V531) COVERING MODEL YEAR 2001-2002 DODGE CARAVAN, GRAND CARAVAN, CHRYSLER VOYAGER, AND TOWN & COUNTRY MODELS WITH BASE RADIO ONLY (EST. 238,000 VEHICLES).DCC DEALERS WILL INSTALL A PROTECTIVE TAPE TO THE TOP OF THE RADIO ASSEMBLY TO PREVENT WATER INTRUSION.THE ACTION TAKEN BY DCC IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.

PLEASE SEE ATTACHED REPORT.

Purchased vehicle as second owner with 20k miles. Vehicle can go on FIRE. UNFIXABLE. Fuel rail leaking gas. Part recalled in 2002. No part in US OR CANADA.CANNOT PASS INSPECTION Electrical system goes crazy, dials hi to low Shifts out of gear UNDERCARRIAGE ROT THROUGH TO BRAKE, BUSHELS AND BARING PROBLEMS. ENGINE LIGHT ALWAYS ON LARGE EVAP LEAK, SM EVAP LEAK- WONT PASS INSPECTION. LEFT AT MECHANIC 3 MONTHS. TOO DANGEROUS TO FIX. ONLY PUT 48, 000MILES FCA ILLEGALLY VOIDED WARRANTY, HAVE LETTER STATING NORTH AMERICAN VEHICLE. NOT NORTH AMERICAN. PURCHASED IN NEWBURGH NY FOR, "DISABLED MOMMY VAN. 3SEPERATE TIMES WHILE DRIVING BRAKE LINES BROKE - ALMOST GOT KILLED GAS FUMES INTOXICATING CANT USE ANYTHING WITH VENTS. TRIED TO SELL MECHANIC TOOK VIN SAID, ' FLOOD VEHICLE. " HAD TO JUNK VEHICLE WITH LESS THEN 50,000 MILES. SENIOR COMPLEX WORRIES SMELL OF GAS AND LEAKING FLUID WILL CAUSE FIRE. CANT PARK IN HANDICAPPED OR IN COMPLEX. AIRBAG LIGHT ALWAYS ON . ENGINE LIGHT ALWAYS ON. VEHICLE SHIFTS GEAR WHILE YOUR DRIVING ON HWY SHIFTS TO NEUTRAL - ALMOST FLEW OUT OF WINDSHIELD FCA WONT HONOR 10 YEAR, 100, 000 MILE WARRANTY HAVE PROOF OF ALL , MECHANICS, EMAILS EITH FCA, COMPLEX,...

NHTSA ID

11506231

Incident

Feb 8, 2023

I had over 40 Complaints with NHTSA. FUEL LEAK - vehicle can go on fire,fumes intoxicating in vehicle through vents..Every mechanic," VEHICLE CAN GO ON FIRE." 2.Electrical- All gages would go crazy while driving - had no idea what speed I was going. 3.3X All Brake fluid leaked out while driving - no brakes 4.FAILED INSPECTION REPEATEDLY - ENGINE LIGHT ALWAYS ON AND AIRBAG LIGHT 5. LARGE EVAP Leak, Small EVAP leak 6. Vehicle slipped out of Gear 7. Brakes - hydraulic, bushels, bearings Every imaginable problem. Purchased vehicle with 20,00 miles ONLY GOT TO PUT 50,000.Repairs cost more then price of vehicle.I am disabled, was to be mommy van. Can't tell you how many," Recall Request,," numbers were given. NO ONE DID A THING TO HELP. FCA voided Warranty without telling me. Told me to sell vehicle to someone else despite reporting with proof can go on fire. Fuel Rail unrepairable due to Recall.Meaning I was sold vehicle with Recalled part. Followed Warranty booklet, protocols. SO MUCH RUST MORE THEN UNDERCARRIAGE THROUGH VEHICLE. MECHANIC wrote," TOO DANGEROUS TOO REPAIR." DANGEROUS VEHICLE All I used it for was to get to medical appointments. You would think Happy to take my Disability money but do not care if I burn death in vehicle or child. Now just Stranded. Will never trust anything with Chrysler name on it. Basically, purchased a moving Trauma. Have all proof, so do they and NHTSA. 03/10/2023 - SALVAGE TITLE/CERTIFICATE ISSUED JUNK TITLE/CERTIFICATE ISSUED DISMANTLED TITLE ISSUED--New York Motor Vehicle Dept. Warwick, New York

NHTSA ID

11502142

Incident

Jan 17, 2023

This vehicle was purchased with 20,000 miles for $9,000, along with an extended warranty from Mopar for 10 years or 100,000 miles. This vehicle failed INSPECTION numerous years due too engine light being on. Large EVAP Leak and Small EVAP leak. 2. Fuel pump leaking gas. Told not to drive can go on fire.NO PARTS due too Recall before I purchased the vehicle. None in the U.S. AND CANADA. 3.3x while driving had no BRAKES. 4. AIR BAG LIGHT ALWAYS ON. Told it wont deploy fixed it back on. 5. Dials on dashboard go crazy, low to hi over and over. No idea what speed or gears as the gears get a square around them and move back and fourth. 6.lights- barely visible, go on and off 7. Child car seat belt does not work properly. Had to create a makeshift one. Parts replaced to date: Catalytic Converter Part infront of Catalytic converter Hydraulic master brake cylinder. bearings2x Now car in drive way with NO BRAKES COMPUTER ELECTRICAL GAS CAP SERPENTINE BELT MELTED STARTER WINDSHIELD WIPERS 5X KEEPS DETACHING Cant use DEFOG, HEAT OR A/C- gas fumes come in through vents , intoxicating and makes you lightheaded So much more..... All in all I haven't put 50,000 miles on this vehicle. MANUFACTURER claims the Warranty for Fuel Pump expired before I owned the vehicle. MANUFACTURER CANCELLED my Warranty without telling me. Yet knew how to contact me in 2016 for Speaker Fire Recall. 2 tires blew out. Replaced all 4. 2 X muffler Enormous RUST NO ACCIDENTS, MIRACULOUSLY. Have been putting in endless Complaints with NHTSA. NO ONE DOES ANYTHING. I HAVE SPENT MORE THAN THE PRICE OF THE VEHICLE AND UNDRIVABLE. PIT in Complaints where Original Warranty Booklet states, Eastern Michigan, BBB, CANDICE Rugenstein. States they are small non- profit. I am disabled since 1993. My Home Health Aide at that time submitted all receipts and proof for used car LEMON law. They than claimed they did not get it. After sheer hell they found it and denied it. THIS VEHICLE IS DEFECTIVE.

NHTSA ID

11463282

Incident

May 1, 2006

I was driving to Florida, NY and suddenly had no BRAKES. This is 3rd time. The vehicle only has 74,000 miles on it. I HAVE PUT A MULTITUDE OF COMPLAINTS REGARDING THIS VEHICLE. I HAVE SUBMITTED AT LEAST 20 RECEIPTS FOR NOW 3X NO BRAKES. FUEL RAIL LEAK. UNFIXABLE. NO PARTS IN U.S. AND CANADA DUE TO PART RECALL THE YEAR I BAUGHT VEHICLE. MANUFACTURER, ILLEGALLY CANCELLED WARRANTY WITHOUT TELLING ME. HAVE LETTER FROM THEM. REPORTED TO ORIGINAL WARRANTY BOOKLET INSTRUCTIONS. THEY DID NOTHING. DISABLED WOMAN SOLD A LEMON. FAILED INSPECTION FOR YEARS DUE TOO GAS LEAK. TOLD CAN GO ON FIRE. REPAIRED ALL OUT OF MY POCKET. NO BRAKES AGAIN WHILE DRIVING??? Car will be Towed tomorrow. Will have info to upload. You have all my receipts already.

NHTSA ID

11461957

Incident

Apr 24, 2022

SECOND TIME NO BRAKES. FIXED LAST YEAR. BRAKE FLUID LEAKS OUT GAS STILL LEAKING FROM CIRCULAR PIECE , NOT FIXABLE. PIECE WAS RECALLED ..MECHANIC SAYS CAR CAN CATCH ON FIRE. ONE TIRE WHICH HAS TO DO WITH BRAKE ISN'T TURNING BUT WEIGHT OF CAR CAN DRAG IT. WANTS TO BREAK BALL JOINTS, BEARINGS ...TO SEE PROBLEM.. RELATED TO BREAK FLUID LEAKING OUT. MECHANIC MADE A MAKESHIFT PIECE AND WELDED TO TRY AND STOP LEAK. CAN'T USE DEFOG, AIR, A/C OR CAR REEKS OF GAS. COMPLAINED ABOUT THIS LAST YEAR AS WELL. GEARS SHIFT BY THEMSELVES, VERY SCARY. YOU GO TO PUT IN PARK MOVES TO REVERSE.. I AM DISABLED. BARELY USE CAR. ONLY FOR NEARBY APPOINTMENTS. HAVE HAD GAS LEAK 8 YEARS AND ENGINE LIGHT WAS ALWAYS ON REPLACED ALMOST PART TO FIGURE OUT PROBLEM CHRYSLER LIED STATING,"I IMPROPERLY EXPORTED VEHICLE SO CANCELLED ENTIRE WARRANTY, WITHOUT TELLING ME THE YEAR I BAUGHT IT. SHOULD NEVER HAVE BEEN SOLD. GAS GAGE LEAK WAS RECALLED, WHICH IS WHY PREVIOUS OWNER SOLD IT. NEVER EXPORTED CAR. SENT PROOF. THEY ARE LYING ABOUT EVERYTHING. HAVE PROOF. CAR IS A 2002 HAD 24,000, MILES. NOW 2019, ONLY HAVE 72,000. MILES. SPENT AS MUCH REPLACING PARTS WHICH DOESN'T MATTER BECAUSE RUST IS EATING THROUGH CAR. BODY WILL GO BEFORE NEW PARTS. CAR WAS PARKED. PULLING OUT OF PARKING LOT AFTER NOT USING FOR MANY DAYS, BRAKES FELT NOT RIGHT. HAD TO PRESS ALL THE WAY TO FLOOR. WENT FEW FEET TO MECHANIC. VERY DISAPPOINTED WITH YOUR SERVICES. REPORTED TO YOU SO MANY TIMES. VEHICLE IS DANGEROUS ACCORDING TO NUMEROUS MECHANICS. PART NOT SOLD*DT*DT*DT*JB*DT Consumer stated FCA refused to honor warranty and they cancelled it.

NHTSA ID

11291898

Incident

Dec 16, 2019

Mileage

5 mi

1. LEAKING GAS, FUMES MAKE YOU LIGHTHEADED, IF YOU CLOSE VENTS, OUTSIDE OF CAR REEKS OF GAS. 2. BRAKES, ALL FLUID LEAKED OUT. NO BRAKES WHILE DRIVING 3. ELECTRICAL EQUIPMENT MALFUNCTION. ALL DIALS ON DASHBOARD GO CRAZY DIO NOT KNOW WHAT SPEED I AM DOING, VEHICLE SHUTS OFF 4. CANNOT USE DEFOG, HEAT, AC VENTS, OR GAS FUMES MAKE YOUR EYES TEAR, SLEEPY, GROGGY 5. WINDSHIELD WIPERS CONSTANTLY MALFUNCTION AND LOCK INTO EACH OTHER 6. POWER STEERING, LOSS OF CONTROL AND FEELS LIKE NO POWER STEERING 7. SMELLS LIKE BURNING IF I USE CONTROLS OTHER THAN RADIO 8. HAVE TO DRIVE WINDOWS OPEN, ALL VENTS CLOSED. CANNOT USE HEAT, AC, DEFOG... 9. GEARS CHANGE BY ITSELF. PUT IN DRIVE, SWITCHES BY ITSELF 10. BRAKES,PROBLEM WITH SUSPENSION, ROTORS, CALIPERS 11. SERPENTINE BELT MELTED 12.EVAP LEAKS EVERY YEAR. SAME CODES, FAILED INSPECTION EVERY YEAR 13.AIRBAG LIGHT ALWAYS ON 14. LIGHTS, GO ON AND OFF. BULB BROKE NO ACCIDENTS, POLICE PULLED OVER SEVERAL TIMES 15.SEATBELT FOR CHILD SEAT OPENS BY ITSELF, ANCHORAGE NOT KEEPING IN PLACE 16. MANUFACTURER CANCELLED 10 YEAR IR 80,000 MILE WARRANTY THE YEAR I BAUGHT VEHICLE 2004 17. PREVIOUS OWNER HAD PROBLEMS WITH FUEL FILTER 18. FUEL LEAK CANNOT BE FIX3D. MOPAR DID SEARCH FOR FUEL RAIL, CENTER PIECE LEAKING, STOPPED MAKING PART. CAN GO ON FIRE , MECHANUC, JEFFS AUTO REPAIR MOPAR HAS GIVEN ME 3 DIFFERENTS DATES FOR WARRANTY FCA TOLD ME TO JUNK CAR, WITH 43,000 MILES OR SELL IF HAS GAS LEAK TIRES, HAD TO CHANGE ALL 4, REPLACED WITH FIRESTONE HAD TO CHANGE AND PAY FOR DUE TO NOT HONORING WARRANTY DROVE 47,000 MILES COMPUTER, CATALYTIC CONVERTER, GAS CAP, STARTER, KEY STUCK IN IGNITION BRAKES, ENTIRITY, 2 MUFFLERS, REPEAT SMOKE TESTS FOR EVAP LEAKS, LG AND SMALL, ENGINE LIGHT 5 WW SERPENTINE BELT

NHTSA ID

11156028

Incident

Sep 1, 2018

Mileage

43,000 mi

I AM ADDING PROOF TO PREVIOUS COMPLAINTS

NHTSA ID

11152992

Incident

Sep 1, 2018

Mileage

35,000 mi

AIR BAG LIGHT IS ALWAYS ON. I WAS TOLD IT WAS SENSORS. HAD IT REPAIRED BUT ALWAYS COMES BACK ON AND THE MINUTE I START THE CAR IT STAYS ON UNTIL I SHUT OFF CAR. HAVE OTHER COMPLAINT IN BUT FORGOT TO ADD THIS. DO NOT KNOW WHAT TYPE OF AIRBAGS THEY ARE. HOW DO I FIND OUT IF TAKATA?

NHTSA ID

11152975

Incident

Sep 1, 2004

Mileage

28,000 mi

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.

Disinfectant Solution Recommended for COVID-19

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.