2011 Ford F-350

The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.

On this day, I financed the vehicle and was promised that it was safe to be on the road. This is the second vehicle. He’s done this to me with. He gets these vehicles and just put stickers in the windows and then people break down or their lives are in jeopardy so I left there After I purchased the truck the following day I was driving and I noticed a bunch of defects which included a death wobble, front end parts being bad and engine light being on I took it to another shop and they said that it should’ve never even gotten an inspection sticker I also went on [XXX] and found out that the vehicle did not go through any emissions test and being a diesel it’s supposed to that’s why the engine lights are on on the third day of owing it. The driveshaft snapped right off this Dealership has multiple reviews and reports of being shady and just putting inspection stickers in the windows. He has somebody at another auto shop that he pays extra just to put the sticker in the window Not only is this unsafe for other people it’s not fair and it’s illegal and he does it all the time every vehicle on his lot has issues and the inspections are not done at alll so many issues half of them shouldn’t even be on the road. The dealership is. Low priced auto in Rome ny and the people Who inspect are sharkeys auto in Rome INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11706909

Incident

Dec 17, 2025

Odometer Fraud. The contact called on behalf of his client, who purchased a 2011 Ford F-350. The contact stated that while the client was in the process of selling the vehicle to a dealer, the dealer retrieved the Carfax report and informed the client that the odometer had been rolled back and that the vehicle could not be sold. The vehicle was a private sale. At the time of the purchase, the mileage was 128,530, and a dealer later informed the client that the mileage on the Carfax report was 345,000. The current mileage displayed on the odometer was 147,000. No other agency was contacted.

NHTSA ID

11700270

Incident

Sep 15, 2025

Mileage

345,000 mi

The contact owns a 2011 Ford F-350. The contact stated while reversing, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled and failed to restart. There was no warning light illuminated. The contact stated that an independent mechanic arrived at the residence however, the vehicle failed to restart. The vehicle was towed to an independent mechanic. The contact was informed that the high-pressure fuel pump had failed, and the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 200,000.

NHTSA ID

11665134

Incident

Jun 2, 2025

Mileage

200,000 mi

The contact owns a 2011 Ford F-350. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power and stalled. During the failure, diesel fuel and oil spilled from the engine. The vehicle was towed to the local mechanic who diagnosed that the strap that secured the fuel injectors had failed, causing the fuel injectors to eject from the engine. The contact was advised that the fuel injector straps, fuel injectors, and several fuel hoses needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 40,000.

NHTSA ID

11643309

Incident

Feb 6, 2025

Mileage

40,000 mi

The fuel pump failed and self destructed internal parts of the pump in turn putting metal into the fuel lines resulting in a $15,000 repair bill. The vehicle is available for inspection and has not been repaired. This occurred in November 2024 and has not been driven since due to the costly repair bill. The problem has been confirmed by the dealership and independent service center. The only indication of the issue was when the check engine light illuminated. No other preemptive warning.

NHTSA ID

11637202

Incident

Nov 2, 2023

The contact owns a 2011 Ford F-350. The contact stated while driving 70 MPH, the vehicle experienced a Death Wobble. The contact stated that the front end of the vehicle and the steering wheel were shuddering violently from the right to the left, causing the contact to lose control of the vehicle. The contact stated that he was able to regain control of the vehicle upon decelerating to 10 MPH. The contact was able to pull to the side of the road. The vehicle was taken to Litchfield Auto Repair, where the axle track bar ball joint, the steering damper, the drag link, and the tie rod or the tie rod end were replaced. Additionally, the mechanic performed the front alignment; however, the failure recurred while driving 75 MPH and hitting a bump. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the previous repair was performed correctly. The dealer replaced the tires because the tires were worn out. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 230,000.

NHTSA ID

11619897

Incident

Oct 7, 2024

Mileage

230,000 mi

Within a span of 30 min. I experienced 3 uncontrollable steering oscillations also known as the "death wobble." The DW experienced, the speeds were around 50 miles per hour. Less than that, the aforementioned oscillations were not experienced. Reason for the 30 min time frame was due to making it back home from the first occurrence. First oscillation was on smooth road, the other two were on less than smooth roads.

NHTSA ID

11567668

Incident

Jan 24, 2024

I spoke with Ford about the service bulletin for the EGR Cooler that expired in April 2023. They said because of the low mileage, to contact you to see if the recall, (21M04), could be added back to this vehicle for repairs.

NHTSA ID

11562027

Incident

Dec 15, 2023

Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles

Some 2011-2012 F-250/F-350 and 2011-2015 F-450/F-550 vehicles equipped with a 6.7L diesel engine built on or before 9-Dec-2014 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2043, P205C and/or P205D. Follow the Service Procedure steps to correct the condition.

In monitoring our technical service inquiries and technical service bulletins from Ford, there is the potential for moderate to severe steering wheel oscillation (wobble) to occur. After extensive testing and outside feedback, the following details have been established to correct or prevent steering wheel oscillation occurrences in lifted 05-16 Ford Super Duty 4wd pickups.

FORD: 2011-2014 F-SUPER DUTY VEHICLES EQUIPPED WITH 6.7L DIESEL ENGINE MAY EXPERIENCE A RUNNING ROUGH OR MISFIRE DURING EXHAUST REGENERATION PROCESS *CN

FORD: ON SOME DIESEL TRUCKS, VARIOUS COMBINATION OF DIAGNOSTIC TROUBLE CODES (DTC) FOR LOOSE, MODIFIED, DAMAGED OR MISSING GROUND G400 WHICH WAS RELOCATED BY BODY BUILDERS OUTFITTERS ON VEHICLE MODIFICATION. MODEL 2011-16 F SUPER DUTY. *PE

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA