2011 Nissan Quest

NHTSA opened Audit Query (AQ) 12-003 to determine whether Gwinnett Place Nissan of Duluth, Georgia complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and noncompliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed. 49 U.S.C. ? 30120(i). NHTSA issued an information request (IR) to Gwinnett Place Nissan on October 31, 2012. Gwinnett Place Nissan responded to this request on November 19, 2012. NHTSA then issued an IR to Nissan North America, Inc. on March 11, 2013. Nissan North America, Inc. responded to this request on April 5, 2013.NHTSA's investigation indicated that Gwinnett Place Nissan sold and delivered 28 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers. Gwinnett Place Nissan did not contest this finding. NHTSA therefore concluded that Gwinnett Place Nissan was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165. Under a Settlement Agreement dated November 24, 2014, Gwinnett Place Nissan paid compromised civil penalties in the amount of $110,000.This AQ is closed.

I’ve experienced a complete brake failure and near collision involving my family. I have sent a formal written complaint to Nissan Corporate and I need to open a safety case immediately.” We were exiting the freeway when the brakes went to the floor. I tried to pump the breaks, that did not help, I dodge several cars and flew out into on coming traffic just missing two vehicles. The issue has been confirmed by Mountainview Auto Service. It has not been inspected by anyone other than Mountainview. No warning lights. We were headed out to dinner and on the freeway the traffic came to a stop and I had to use the emergency lane to stop and at that time I was able to pump the breaks, upon taking the van back home was when I experenice total break failure using only yhe emergency breaks to stop. Thuis all took place on December 27, 2025

NHTSA ID

11745279

Incident

Dec 27, 2025

My vehicle is experiencing the issue under Recall NHTSA ID 12V076000: fuel supply issue that could cause engine stalling. Specifically, due to a programming error, the fuel pump might not supply enough fuel to the engine when driving at slow speeds or idling downhill with a ¼ tank or less of fuel.

NHTSA ID

11666539

Incident

Jun 6, 2025

The contact owns a 2011 Nissan Quest. The contact stated while driving at various speeds, the vehicle started jerking and became inoperable. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

NHTSA ID

11552576

Incident

Aug 17, 2023

Mileage

165,000 mi

Van became sluggish when coming to the busy intersection. When I tried to accelerate when light changed, engine light came on and van would not go over 5mph. I was almost hit. Codes were run by a mechanic. Four internal transmission codes are present. Was told that the Quest has a transmission known for these problems. We could've been killed from the vehicle not moving with traffic.

NHTSA ID

11535922

Incident

Jul 3, 2023

If I push the brakes to make the car stop, then try to have it accelerate again, like at a stop sign or anything, the gas pedal feels like it’s not doing anything, and the car doesn’t start for like 5 seconds, then when it does it goes about 5 mph for like 500 feet, then it goes back to normal, and because of this we feel it’s not safe to operate. This happens every time I drive it, so I only feel safe on not very populated roads driving it.

NHTSA ID

11524841

Incident

May 1, 2023

On April 19, 2022, I was driving home after picking up my son. The traffic was bumper to bumper. And as I sat in traffic, when I moved my foot from the brake to the accelerator, the vehicle would not move. So while sitting in traffic, and the traffic began to move, I could not move. So I turned the car off, and turned it back on, and I was able to move enough to get the vehicle on to the shoulder of traffic. My father came and changed the battery, and I was able to start the car and drive home, which was 30 minutes away. Two days later, same thing happened again. After driving the vehicle for a delivery, I was on my way to get some gas. And as I turned from one street to another, the vehicle stalled on me as I was turning slow. The vehicle would not start up at all. So I had to call a towing service to tow the vehicle home. According to some people online, the problem could be in the CVT transmission overheating, or it could possibly be a software issue. The 2011 Nissan Quest were a part of a recall, but when I put my VIN number in, it doesn't show my vehicle being one, but its doing what the recall was calling for. Our safety was put at risk, because the vehicle stalled in the middle of 2 busy highways, causing a safety risk for me and my son, but also causing a risk for others behind me in traffic, not knowing that my vehicle was stalled. There were no warning signs that popped up at all. The car just quit driving. The vehicle has not been inspected by the manufacturer. Right now it is just sitting in front of my house, until we figure out what to do next. I have had to pay 2 towing fees for the problem, and don't want to come out paying a whole lot for this issue. We just bought this vehicle from a private owner 2 weeks ago, and this is the first week it is doing this.

NHTSA ID

11461921

Incident

Apr 19, 2022

The electrical system failed that connected the radio, navigation system and back up camera around four to five months after receiving bill of sale. When parked or stopped the vehicle stalls by dimming of lights and making a kind of stalling sound. The windows sometimes tend to slowly wind up or down(electrical). My safety and that of others were put at risk because of the electrical issues and so the vehicle is notable to perform at the level it should. The vehicle was inspected by a certified auto mechanic and was confirmed that it was an electrical issue. No warning was detected that i am aware of.

NHTSA ID

11452881

Incident

Jul 13, 2021

The contact owns a 2011 Nissan Quest. The contact stated while attempting to park the vehicle, the vehicle stalled without warning. There was no warning light illuminated. The vehicle was towed to a local mechanic but was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V076000 (Electrical System, Fuel System, Gasoline) however, the VIN was not included. The manufacturer was informed of failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 80,000.

NHTSA ID

11431943

Incident

Aug 23, 2021

Mileage

80,000 mi

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

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