RoadVitals

2003 Toyota Prius

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
99
Latest Oct 26, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 1, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
5
5 injuries, 0 deaths reported

Overview

Our database contains 99 NHTSA owner-reported complaints for the 2003 Toyota Prius, most frequently naming the steering, brakes and electrical categories. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 133 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

STEERING:ELECTRIC POWER ASSIST SYSTEM

Jun 1, 2011
52,377 units potentially affected
The defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2001 THROUGH 2003 PRIUS PASSENGER CARS MANUFACTURED FROM JANUARY 28, 2000, THROUGH MAY 30, 2003. THE STEERING LINKAGE MAY LOOSEN, RESULTING IN REDUCED ELECTRIC STEERING ASSISTANCE WHEN MAKING A LEFT TURN.
The risk: LOSS OF POWER STEERING, PARTICULARLY WHEN AN OPERATOR IS ACTIVELY INTENDING TO STEER THE VEHICLE, MAY INCREASE THE RISK OF A CRASH.
The remedy: TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE NUTS IN THE STEERING LINKAGE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 8, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Toyota Motor Engineering & ManufacturingView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP22005ClosedDefect Petition

Pedestrian alert sounds

Opened Jan 27, 2023
Closed Aug 7, 2023

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

ELECTRICAL SYSTEM:PROPULSION SYSTEMLed to recall 22V063000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Oct 26, 2022

The contact owns a 2003 Toyota Prius. The contact stated that while driving at 65 MPH, the steering wheel began to vibrate with an unknown message displayed on the instrument panel. As the failure persisted, the message disappeared, and the contact was able to drive to her destination. Upon restart of the vehicle, the contact received a do not drive message on the instrument panel with the steering wheel vibrating. Due to the failure, the contact had the vehicle towed to a dealer where it was diagnosed with a defective steering sensor. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 11V304000 (Steering). The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 176,000.

NHTSA ID
11491025
Incident
Oct 21, 2022
Mileage
176,000 mi
Brakes
Filed Aug 31, 2020

OCCASIONALLY, WHEN BRAKING, THE CAR WILL BEGIN TO BRAKE, THEN LURCH FORWARD A LITTLE, AND THEN BRAKE AGAIN PROPERLY. IT'S DISCONCERTING AT BEST AND SCARY AND DANGEROUS AT WORST. I'VE HAD THIS BRAKE PROBLEM FOR YEARS BUT FINALLY REALIZED THAT IT'S A SIGNIFICANT TOYOTA FLAW WITH THE ABS, AND THAT NEWER PRIUSES AND LEXUSES WERE RECALLED BECAUSE OF A SIMILAR PROBLEM. TOYOTA DID NOT RECALL THE 2001-03 PRIUSES AND REFUSE TO ACCEPT THAT IT'S ANYTHING BUT THE RESULT OF AGE (AS PER AUG 2020). HOWEVER, I'VE SEEN ONLINE THAT MANY OWNERS HAVE HAD THIS PROBLEM SINCE THEY FIRST BOUGHT THE CAR! I BOUGHT IT USED AND CAN'T REMEMBER HOW LONG IT'S BEEN HAPPENING. IT'S NOT EVERY TIME I DRIVE THE CAR. IT HASN'T CAUSED AN ACCIDENT, BUT IT CERTAINLY COULD. AND IF I CRASH INTO SOMEONE, IT WILL BE CONSIDERED MY FAULT, EVEN THOUGH IT'S VERY CLEARLY TOYOTA'S FAULT! I'M VERY DISTURBED THAT PEOPLE HAVE BEEN REPORTING THIS ISSUE FOR YEARS, THAT TOYOTA DEALERS HAVE REFERENCED IT AS A PROBLEM, TOO, AND THAT TOYOTA REFUSES TO ACCEPT RESPONSIBILITY AND FIX THE PROBLEM.

NHTSA ID
11352236
Incident
Aug 1, 2014
BrakesElectrical
Filed Jul 10, 2020

FOR NO APPARENT REASON WHEN DRIVING, THE EMERGENCY BRAKE WILL ENGAGE, WITHOUT PRESSING THE E BRAKE PEDAL. ALSO, INTERMITTENT ONCE CAR IS PARKED AND DOORS LOCKED, ALARM WILL JUST START GOING OFF FOR NONREASON.

NHTSA ID
11338658
Incident
Jul 10, 2020
Mileage
151,000 mi
Steering
Filed Jan 26, 2020

IT'S MOSTLY WHEN I'M TURNING RIGHT THE POWER STEERING WARNING LIGHT WILL COME AND THERE WILL BE NO POWER STEERING. I HAVE SEE A LOT OF COMPLAINTS WITH THE SAME PROBLEM. SOMETIMES AS I WAS DRIVING IN THE CITY OR JUST AS I'M STARTING TO DRIVE

NHTSA ID
11301927
Incident
Aug 21, 2019
Mileage
136 mi
Steering
Filed May 29, 2019

WE PURCHASED A 2003 TOYOTA PRIUS IN JUNE OF 2018. IT HAS APPROXIMATELY 140,000 MILES ON IT. WHEN THE WEATHER STARTED GETTING COLDER IN OCTOBER OF 2018, THE CAR EXHIBITED THE FOLLOWING PROBLEM: CAR STEERING WHEEL SHAKES VIOLENTLY FOR SEVERAL SECONDS WHILE EXITING THE DRIVEWAY USUALLY AS WE ARE TURNING THE STEERING WHEEL. THE VEHICLE WAS IN MOTION WHEN THE SHAKING OCCURRED AND IT WAS OFTEN AFTER MAKING A TURN AND/OR STRAIGHTENING THE STEERING WHEEL. IN ORDER TO STOP THE SHAKING, THE CAR HAS TO BE STOPPED. WE HAVE DONE SOME SEARCHES ONLINE AND IT APPEARS THAT THIS PROBLEM IS COMMON FOR THE 2003 TOYOTA PRIUS. HOWEVER, WE CALLED 3 DEALERS AND THEY ALL SAY THEY DON'T KNOW ABOUT IT AND THEY HAVE TO SEE THE CAR AS IT IS SHAKING TO DETERMINE THE CAUSE OF THE ISSUE. SINCE THE WEATHER IS NOW WARMER, IT IS UNLIKELY IT WILL OCCUR UNLESS WE GET A COLD MORNING. WE CANNOT LEAVE THE CAR AT A DEALERSHIP INDEFINITELY. WE WERE PLANNING A TRIP TO IDAHO AND ARE AFRAID TO HAVE THE CAR ON THE ROAD BECAUSE OF THIS ISSUE. DO YOU KNOW ANYTHING THAT WE CAN DO TO CORRECT THIS DEFECT? SHOULD WE CONTACT TOYOTA DIRECTLY?

NHTSA ID
11210648
Incident
Oct 1, 2018
Mileage
130,000 mi
ElectricalEngineFuel system
Filed Jul 31, 2017
1 injury reported

THERE IS NO THERMOSTAT GAUGE IN A 2003 TOYOTA PRIUS , THE CAR OVER HEATS AND YOU DON'T KNOW UNTIL YOUR IN THE MIDDLE OF TRAFFIC NEARLY GETTING KILLED. TOYOTA WAS CONTACTED, BUT SAY NOT A RECALL AND THEY DON'T HONESTLY CAR CAUSE CAR IS OLD . THAT'S NOT RIGHT , ANYTHING YOU STILL USE FROM CARS OR EVEN MEDICINE HAVE LATER COME BACK TO HURT OR KILLED PEOPLE. THERE IS NO HOT TO COLD GAUGE IN THE CAR , 2003 ONLY . I HAVE INVESTIGATED AND SEE PEOPLE PUBLISH ABOUT THIS BUT LET IT SLIP BY . I WAS DRIVING WITH NO INSTALLED GAUGE AND SURVIVED THROUGH MAKE A LEFT HAND TURN ON A STALLED VEHICLE THAT OVER HEATED AND WAS LATER CHECK BY TOYOTA TECHNICIANS THAT SAID F THERE WAS A THERMOSTAT GAUGE PROBLEM WOULD OF MOST LIKELY BE AVOIDED. SOMEBODY CAN'T KEEP OPEN AND CLOSING THE RADIATOR CAP CAUSE OF THIS MISSING GAUGE . OIL HAS DIPSTICK YOU CHECK !!! SAFELY TOO. NOT GOING FRY MY FACE OR BURN MY HANDS ON KEEP CHECKING THE RADIATOR. PLUS WITH A PROPER GAUGE YOU MIGHT KNOW IF YOUR CAR IS COOLED DOWN OR SAFER TO CHECK. TOYOTA HAD REFUSED TO ADDRESS OR CLAIM ANY ISSUES. CASE# [XXX]. PEOPLE LIVES ON AT STAKE CAUSE THEY WANTED TO A. SAVE MONEY B. DON'T KNOW HOW FORGET TO INSTALL THE PART FOR THE YEAR ON EVERY 2003 PRIUS !! PLEASE HELP , TOYOTA DOES NOT CAR ABOUT MY SAFETY OR ANYBODY ELSE SAFETY - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11011713
Incident
Jul 10, 2017
Mileage
123,200 mi
Steering
Filed Feb 27, 2017

THIS HAS HAPPENED SEVERAL TIMES INTERMITTENTLY; THE STEERING WHEEL SHAKES WHEN BACKING OUT OF THE GARAGE TURNING INTO THE "TURN-AROUND" SPOT, IT HAS ALSO HAPPENED WHILE TURNING INTO MY DRIVEWAY. MOSTLY AT SLOW SPEEDS, THERE IS A NOISE, GRINDING TYPE, COMING FROM THE STEERING COLUMN. THE DEALER SAID THE BRAKES COULD BE DOING IT, SO THEY REPLACED THE FRONT PADS AND RE-SURFACED THE ROTORS, (AFTER THE $175) THE PROBLEM PERSISTS. WHEN I PUT MY VIN INTO THE NHTSA WEBSITE, THEY TELL ME THERE IS NO RECALL BUT ON .NHTSA.GOV/RECALLS#VEHICLE IT IS INCLUDED, BY YEAR AND IT MUST HAVE BEEN MADE BEFORE 12-31-2002 BECAUSE THAT'S WHEN WE GOT IT. MOST RECENTLY ON 02/27/2017, BUT HAS BEEN GOING SINCE NOV. OF 2016

NHTSA ID
10957368
Incident
Feb 27, 2017
Mileage
174,000 mi
Filed Jul 1, 2016

I HAVE NO VEHICLE PROBLEMS, BUT THE SAFERCAR.COM WEBSITE WON'T LET ME ENTER MY VIN [XXX] , SAYING THAT I HAD TO FOLLOW THE FORMAT, EVEN THOUGH A YEAR OR TWO AGO IT WORKED! WHAT CAN I DO??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10882161
Incident
Jul 1, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

T-SB-0119-15 Rev2

ENGINE

OBSOLETE NOTICE February 13, 2026: This bulletin is now obsolete. Please see T-SB-0009-26.

T-SB-0009-26

ENGINE

This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.

T-SB-0039-24 Rev2

STRUCTURE:BODY

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

T-SB-0035-24 Rev2

STRUCTURE:BODY

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

T-SB-0038-24 Rev2

STRUCTURE:BODY

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

T-SB-0061-23 Rev2

STRUCTURE:BODY

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Toyota Prius by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000
2026510
2025152057.4
2024224062.9
2023184053.6
2022241159.3
2021601
2020140159.5
2019293166.8
2018351152.7
2017913158.8
20161545154.2
20151621369.6
20142053371.8
20134033371.9
20124216369.3
20115176365.6
20102,82010463.3
20095026263.4
20081,4974260.6
20072,0034358.9
20061,4396360.7
20051,0516362.4
20046106358.9
2003Viewing991143.5
20021672154.9
20011653155.8
2000400
1998000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.