RoadVitals

2002 Volvo Vnl

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 14, 2005
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
7
Latest Jun 24, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
3
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2002 Volvo Vnl, most frequently naming the brakes category. 7 safety recalls have been issued covering this model year; 3 NHTSA investigations name it; and 66 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

7 campaigns cover this model year

View all 7

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V282000

STEERING:LINKAGES:DRAG:LINK:CONNECTION

Jun 24, 2010
63,788 units potentially affected
The defect: VOLVO TRUCKS IS RECALLING CERTAIN MODEL YEAR 2001-2006 VNL AND VNM TRUCKS MANUFACTURED WITH A TRW SEALED DRAG LINKS. CERTAIN FACTORS CAN EXIST, WHICH IF LEFT UNTREATED MAY RESULT IN A BALL SOCKET SEPARATION.
The risk: BALL SOCKET SEPARATION AT THE DRAG LINK RESULTS IN COMPLETE LOSS OF STEERING, AND THEREFORE CAN RESULT IN A VEHICLE CRASH.
The remedy: DEALERS WILL INSPECT AND REPAIR THE BALL SOCKET OR THE DRAG LINK AS REQUIRED IF NECESSARY. AS PARTS ARE LIMITED, VOLVO TRUCKS MAILED AN INTERIM OWNER LETTER ON SEPTEMBER 2, 2010. THE SAFETY RECALL BEGAN ON FEBRUARY 14, 2011. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
VOLVO TRUCKS NORTH AMERICAManufacturer number RVXX1003View on NHTSA.gov
09V173000

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

May 21, 2009
127,764 units potentially affected
The defect: VOLVO TRUCKS IS RECALLING 127,764 MY 2001-2008 VHD, VNL, VNM, AND MY 2005-2008 VT TRUCKS. A SEAL MAY FAIL ALLOWING WATER AND CONTAMINANTS TO SEEP INTO THE WINDSHIELD WIPER MOTOR.
The risk: IF THIS HAPPENS A SHORT CIRCUIT MAY OCCUR, WHICH OVER TIME COULD POSSIBLY LEAD TO A VEHICLE FIRE.
The remedy: VOLVO WILL REPLACE THE WIPER MOTOR FREE OF CHARGE. SINCE THIS RECALL INVOLVES A LARGE NUMBER OF VEHICLES, VOLVO WILL RELEASE THE RECALL IN STAGES AS PARTS ARE RECEIVED. PRIORITY WILL BE GIVEN TO THE VEHICLES LOCATED IN THE REGIONS/STATES THAT HAVE A CORROSIVE ENVIRONMENT. THE RECALL BEGAN ON SEPTEMBER 30, 2009. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
VOLVO TRUCKS NORTH AMERICAManufacturer number RVXX0902View on NHTSA.gov
03V516000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Dec 10, 2003
6,939 units potentially affected
The defect: ON CERTAIN HEAVY-DUTY TRUCKS, WHEN THE BUNK IS RAISED INTO THE STORED POSITION, AN OBJECT LEFT ON THE BUNK MAY INADVERTENTLY TURN ON A BUNK LAMP.
The risk: THIS COULD POSSIBLY RESULT IN A FIRE.
The remedy: DEALERS WILL INSTALL A BUNK LAMP WITH A PUSH BUTTON ON/OFF SWITCH. OWNER NOTIFICATION BEGAN ON DECEMBER 24, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLVO TRUCK AT 1-800-528-6586.
VOLVO TRUCKS NORTH AMERICA, INC.Manufacturer number RVXX0308View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

RQ11001ClosedRecall Query

Volvo Sleeper glass de-bonding

Opened May 23, 2011
Closed Jan 20, 2012

ODI opened Recall Query RQ11-001 after a review of EWR Field Reports identified lower bunk window separations on the subject vehicles.Volvo had issued three recalls for sleeper window separations since 2003.Additionally, Volvo had issued two bulletins for sleeper window issues during the same time period.The frequency of related actions led ODI to open this formal investigation.An Information Request (IR) letter was sent to Volvo on 23 June 2011.Volvo responded on 17 August 2011 and then provided updated warranty information on 9 January 2012.Volvo provided production change data and warranty information which was correlated to vehicle build month and failure date.ODI analyzed the data to determine if additional production time frames should have been included in previous recalls.ODI also requested information from its network of fleet owners.The response from this network reaffirmed the accuracy of the updated warranty information.Based on the information and data received, ODI has concluded that all production periods have been appropriately addressed by Volvo's previous recalls and no additional recall action is required at this time.

VISIBILITY:GLASS, SIDE/REAR
EA09003ClosedEngineering Analysis

Drag Link Failure

Opened Jan 15, 2009
Closed Jul 6, 2010

EA09-003 is closed with the submission of Volvo's recall 10V-282 recalling approximately 111,034 Model Year (MY) 1998 through 2005 VN and VNL class 8 trucks.Volvo announced recall 10V-282 in response to NHTSA's recall request letter dated June 3, 2010 (available at NHTSA's web site www.safercar.gov). NHTSA found that these vehicles were designed and manufactured with a TRW ball joint that does not meet the combined performance requirements and foreseeable inspection practices of the U.S. market.The ball joint in the steering system that connects the driver's side steering arm/knuckle to the drag link can fail resulting in a total loss of steering on the vehicle.Volvo changed the size and supplier of the ball joint used on these vehicles starting with the 2006 MY vehicles.The failure rates on the vehicles manufactured with the larger ball joint are significantly less than the subject vehicles.The closing of this investigation does not constitute a finding by ODI that no safety defect exists in the vehicles that are not included in Volvo's recall.ODI will continue to monitor the incidence of drag link failures in other MY Volvo trucks.Note:The recall request letter dated June 3, 2010 associated with this investigation describes 49 incidents of ball joint separation.After a comprehensive review of the data it was discovered that the number of separations that NHTSA was aware of was 41 with a failure rate of 36.9 R/100K.The 41 separations resulted in 23 crash allegations.

STEERING:GEAR BOX:SHAFT PITMANLed to recall 10V282000
PE02095ClosedPreliminary Evaluation

INTEGRAL HUB AND BEARING ASSEMBLY

Opened Dec 11, 2002
Closed May 30, 2003

THE COMPANIES INVOLVED IN THIS MATTER ARE: SKF (HUB MFR), ARVINMERITOR (FRONT AXLE MFR), AND VOLVO (MANUFACTURER OF CLASS VIII TRACTOR/TRUCKS).SKF IDENTIFIED MANUFACTURING DEFECTS FOR SPECIFIC BUILD DATES ON FRONT AXLE HUB AND BEARINGS (WHEEL BEARINGS) SUPPLIED TO ARVINMERITOR.AS A RESULT, ARVINMERITOR NOTIFIED VOLVO OF AXLES SUPPLIED WITH POSSIBLE DEFECTIVE FRONT HUB ASSEMBLIES.AS A RESULT OF THAT NOTIFICATION, 433 TRUCKS ARE BEING RECALLED BY VOLVO FOR DEFECTIVE FRONT AXLE WHEEL BEARINGS WHICH MAY FAIL IN SUCH A WAY THAT A WHEEL SEPARATION OR WHEEL BEARING FIRE OCCURS.SEE ATTACHED SUMMARY REPORT FOR ADDITIONAL DETAILS.

SUSPENSION:FRONT:HUBLed to recall 03V199000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Jul 14, 2005

DT: CALLER HAD A HEAVY DUTY TRUCK. CALLER SAID HE COULD NOT STOP THE VEHICLE IN AN EMERGENCY IF THE BRAKES FAILED. CALLER HAD IT IN THE SHOP SEVERAL TIMES. THE DEALER TOLD HIM THEY COULD NOT FIND WHAT WAS WRONG WITH IT. MANUFACTURER SAID TO TAKE IT TO A LOCAL DEALER, WHO GUESSED AT WHAT WAS WRONG AND REPLACED PARTS, BUT THEY NEVER SOLVED THE PROBLEM.*AK THE CONSUMER STATED THE JAKE BRAKE WAS VERY WEAK. UPDATED 12/07/05 *JB

NHTSA ID
10128728
Incident
Jan 4, 2004
Mileage
159,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR-2120 202308

ELECTRICAL SYSTEM

CBR: Volvo VHD & VN Models - Vehicle Wil Not Start, PTO Active Message Displayed In Cluster, PTO Light On When PTO Switch Is Turned Off

V728-005A 202308

SUSPENSION

TSB: Barksdale Leveling Valve, Leak Test

CBR-2112 202307

ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; POWER TRAIN

CBR: Programming Failure - Chassis With Cummins Engine And An Allison Transmission

CBR-2201

ENGINE AND ENGINE COOLING

Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions

KC-405

POWER TRAIN

Warranty Automated Manual Transmission ( AMT, I-Shift, mDrive ) Control Housing Assembly; Guidelines For Filing A Claim For Chassis Return Visit With Transmission Issues After A Repair Requiring Control Housing Removal And Reinstallation - US07 And Newer

KC-2143

ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL

(Back Office) - Cruise Control Inoperative After Updating Software VECU5 Without ESP Package (UESP)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volvo Vnl by model year
YearComplaintsRecallsInvestigationsIssue Index
2025010—
2024070—
2023130—
2022270—
2021070—
2020090—
2019480—
2018850—
2017051—
2016126260.8
2015592—
20148123—
20137143—
20125144—
20114124—
2010043—
2009244—
20083123—
2007159364.2
2006771—
2005663—
2004562—
2003292—
2002Viewing173—
2001182—
2000104259.4
1999115351.6
1998853—
1997040—
1996010—
1995010—
1994010—
1993010—
1992010—
1991010—
1990010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.