RoadVitals

2004 Volvo Vnl

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Dec 4, 2009
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Jun 24, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2004 Volvo Vnl, most frequently naming the steering, engine and tires & wheels categories. 6 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 69 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Steering240.0%
  • Engine120.0%
  • Tires & wheels120.0%
  • Visibility120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V282000

STEERING:LINKAGES:DRAG:LINK:CONNECTION

Jun 24, 2010
63,788 units potentially affected
The defect: VOLVO TRUCKS IS RECALLING CERTAIN MODEL YEAR 2001-2006 VNL AND VNM TRUCKS MANUFACTURED WITH A TRW SEALED DRAG LINKS. CERTAIN FACTORS CAN EXIST, WHICH IF LEFT UNTREATED MAY RESULT IN A BALL SOCKET SEPARATION.
The risk: BALL SOCKET SEPARATION AT THE DRAG LINK RESULTS IN COMPLETE LOSS OF STEERING, AND THEREFORE CAN RESULT IN A VEHICLE CRASH.
The remedy: DEALERS WILL INSPECT AND REPAIR THE BALL SOCKET OR THE DRAG LINK AS REQUIRED IF NECESSARY. AS PARTS ARE LIMITED, VOLVO TRUCKS MAILED AN INTERIM OWNER LETTER ON SEPTEMBER 2, 2010. THE SAFETY RECALL BEGAN ON FEBRUARY 14, 2011. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
VOLVO TRUCKS NORTH AMERICAManufacturer number RVXX1003View on NHTSA.gov
09V173000

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

May 21, 2009
127,764 units potentially affected
The defect: VOLVO TRUCKS IS RECALLING 127,764 MY 2001-2008 VHD, VNL, VNM, AND MY 2005-2008 VT TRUCKS. A SEAL MAY FAIL ALLOWING WATER AND CONTAMINANTS TO SEEP INTO THE WINDSHIELD WIPER MOTOR.
The risk: IF THIS HAPPENS A SHORT CIRCUIT MAY OCCUR, WHICH OVER TIME COULD POSSIBLY LEAD TO A VEHICLE FIRE.
The remedy: VOLVO WILL REPLACE THE WIPER MOTOR FREE OF CHARGE. SINCE THIS RECALL INVOLVES A LARGE NUMBER OF VEHICLES, VOLVO WILL RELEASE THE RECALL IN STAGES AS PARTS ARE RECEIVED. PRIORITY WILL BE GIVEN TO THE VEHICLES LOCATED IN THE REGIONS/STATES THAT HAVE A CORROSIVE ENVIRONMENT. THE RECALL BEGAN ON SEPTEMBER 30, 2009. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
VOLVO TRUCKS NORTH AMERICAManufacturer number RVXX0902View on NHTSA.gov
07V573000

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Dec 14, 2007
104,845 units potentially affected
The defect: ON CERTAIN HEAVY DUTY TRUCKS, THE CIRCUIT PROTECTION (I.E. AUTOMATIC CIRCUIT BREAKERS) USED TO PROTECT THE VEHICLE LIGHTING SYSTEM MAY NOT PROVIDE ADEQUATE PROTECTION.
The risk: IF A SHORT CIRCUIT OCCURS AND IS LEFT UNTREATED, COMPONENTS AND WIRING MAY BE SUBJECT TO OVERHEATING WHICH COULD POSSIBLY RESULT IN A VEHICLE FIRE.
The remedy: DEALERS WILL REPLACE THE CIRCUIT BREAKERS WITH FUSES. THE RECALL BEGAN ON FEBRUARY 25, 2008. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
VOLVO TRUCKS NORTH AMERICAManufacturer number RVXX0707View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

RQ11001ClosedRecall Query

Volvo Sleeper glass de-bonding

Opened May 23, 2011
Closed Jan 20, 2012

ODI opened Recall Query RQ11-001 after a review of EWR Field Reports identified lower bunk window separations on the subject vehicles.Volvo had issued three recalls for sleeper window separations since 2003.Additionally, Volvo had issued two bulletins for sleeper window issues during the same time period.The frequency of related actions led ODI to open this formal investigation.An Information Request (IR) letter was sent to Volvo on 23 June 2011.Volvo responded on 17 August 2011 and then provided updated warranty information on 9 January 2012.Volvo provided production change data and warranty information which was correlated to vehicle build month and failure date.ODI analyzed the data to determine if additional production time frames should have been included in previous recalls.ODI also requested information from its network of fleet owners.The response from this network reaffirmed the accuracy of the updated warranty information.Based on the information and data received, ODI has concluded that all production periods have been appropriately addressed by Volvo's previous recalls and no additional recall action is required at this time.

VISIBILITY:GLASS, SIDE/REAR
EA09003ClosedEngineering Analysis

Drag Link Failure

Opened Jan 15, 2009
Closed Jul 6, 2010

EA09-003 is closed with the submission of Volvo's recall 10V-282 recalling approximately 111,034 Model Year (MY) 1998 through 2005 VN and VNL class 8 trucks.Volvo announced recall 10V-282 in response to NHTSA's recall request letter dated June 3, 2010 (available at NHTSA's web site www.safercar.gov). NHTSA found that these vehicles were designed and manufactured with a TRW ball joint that does not meet the combined performance requirements and foreseeable inspection practices of the U.S. market.The ball joint in the steering system that connects the driver's side steering arm/knuckle to the drag link can fail resulting in a total loss of steering on the vehicle.Volvo changed the size and supplier of the ball joint used on these vehicles starting with the 2006 MY vehicles.The failure rates on the vehicles manufactured with the larger ball joint are significantly less than the subject vehicles.The closing of this investigation does not constitute a finding by ODI that no safety defect exists in the vehicles that are not included in Volvo's recall.ODI will continue to monitor the incidence of drag link failures in other MY Volvo trucks.Note:The recall request letter dated June 3, 2010 associated with this investigation describes 49 incidents of ball joint separation.After a comprehensive review of the data it was discovered that the number of separations that NHTSA was aware of was 41 with a failure rate of 36.9 R/100K.The 41 separations resulted in 23 crash allegations.

STEERING:GEAR BOX:SHAFT PITMANLed to recall 10V282000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Dec 4, 2009

WEST BOUND ON 288. DID MY PRE TRIP. I WAS FULLY LOADED. I WAS IN THE MIDDLE LANE. ALL OF THE SUDDEN MY STEERING WHEEL GOT LIGHT. IT DID NOT HAVE ANY CONTROL. THE TRUCK STARTED DRIFTING TO THE RIGHT. I TRIED TO STEER TO THE LEFT. THE TRUCK DID NOT RESPOND. I STARTED TO APPLY THE BRAKES. I WAS ABLE TO BRING THE TRUCK TO A STOP WITHOUT CRASHING. I CAME WITH IN A FEW INCHES OF THE GUARD RAIL. THE TRAILER WAS OUT IN THE ROAD. TRAFFIC WAS COMING OVER A HILL AND COULD NOT SEE IT IN TIME. I HAD TO SIT AT THE TOP OF THE HILL AND DIVERT TRAFFIC. I LOOKED UNDER THE TRUCK AND SAW THE DRAG LINK SEPARATED AND DRAGGING ON THE GROUND. THE DRAG LINK WAS NOT SERVICEABLE. I THOUGHT IT WAS SUPPOSED TO BE LIFE TIME. THE PREVENTIVE MAINTENANCE WAS DONE BY TRIMAC IN DEAR PARK, TX. I STILL HAVE THE BROKEN DRAG LINK. THIS WAS A VERY SCARY EVENT AND I SOLD THE TRUCK. IF SOMEONE HAD BEEN IN THE RIGHT LANE, THERE WOULD HAVE BEEN A CRASH.

NHTSA ID
10294908
Incident
Sep 30, 2008
Steering
Filed Nov 17, 2009
Crash reported

DRAG LINK CAME LOOSE WHILE OUR DRIVER WAS PULLING A LOAD ON INTERSTATE 81. HE LOST ALL STEERING AND DROVE INTO A GUARDRAIL. THE TOTAL COSTS FOR REPAIRS TO US WAS $17,022.93. THE TRACTOR HAD JUST BEEN SERVED AND THE DRAG LINK APPEARED FINE AT THAT TIME. WE HAVE NOTICED THEM FAILING IN THE PAST AND CHANGED THEM REGULARLY. *TR

NHTSA ID
10292527
Incident
Aug 16, 2009
Mileage
500,000 mi
Engine
Filed Apr 17, 2009

MY VOLVO TRUCK STARTED HAVING LOW POWER PROBLEM AFTER A CERTIFIED VOLVO DEALER REPLACED COPPER CUPS ON IT. TO FIX THAT PROBLEM, I TOOK THE TRUCK TO ANOTHER CERTIFIED VOLVO DEALER, WHO REPLACED EGR VALVE,WHICH WAS UNDER WARRANTY. ACCORDING TO THEM, IT WAS SUPPOSED TO RESOLVE THE PROBLEM, BUT IT DID NOT. IT STILL HAD LOW POWER. I BROUGHT IT BACK TO THEM. AFTER TESTING IT FOR THE SECOND TIME, THEY SAID THAT COPPER CUPS WERE THE PROBLEM AND SUGGESTED ME TO TAKE IT BACK TO THE DEALER WHO FIXED THEM. I FOLLOWED THEIR ADVICE AND FOR THE SECOND TIME TOOK IT BACK TO THE FIRST DEALER. HE FOUND LOW BOOST POWER, WHICH IS ALSO UNDER WARRANTY, BUT DID NOT GUARANTEE THE CORRECTION OF THE PROBLEM. LAST MONTH I SPEND MORE THAN $6,000 ON FIXING MY TRUCK, BUT THE SITUATION IS GETTING WORSE INSTEAD OF GETTING BETTER. SINCE I BOUGHT THE TRUCK IN JULY OF 2007, I'VE SPENT $16,000 ON ITS REPAIRS. ALL REPAIRS WERE DONE BY VOLVO DEALERS. I'VE GOT ALL THE RECEIPTS. *TR

NHTSA ID
10265699
Incident
Mar 25, 2009
Mileage
688,000 mi
Tires & wheels
Filed Apr 27, 2005

THERE WERE TWO RECAPPED TIRES PLACED ON THE REAR-EXTENDED LIFT AXLE OF A DUMP TRUCK. WHILE DRIVING 55 MPH ONE TIRE BLEW OUT, AND THE OTHER TIRE SEPARATED WHILE CARRYING A LOAD. UPON SPEAKING WITH THE RETAILER THEY REFERRED THE CONSUMER TO THE WHOLESALER. NEITHER CLAIMED RESPONSIBILITY, AND REFERRED HER TO J.P. BURNS WHO WAS A RECAPPING SPECIALIST IN NEW YORK. *AK *SC *JB

NHTSA ID
10119236
Incident
Apr 20, 2005
Visibility
Filed Jan 21, 2004

GLASS MIRRORS VIBRATED TO THE POINT WERE IT WAS DIFFICULT TO SEE. *AK

NHTSA ID
10055494
Incident
Jun 17, 2003
Mileage
2,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR-2120 202308

ELECTRICAL SYSTEM

CBR: Volvo VHD & VN Models - Vehicle Wil Not Start, PTO Active Message Displayed In Cluster, PTO Light On When PTO Switch Is Turned Off

V728-005A 202308

SUSPENSION

TSB: Barksdale Leveling Valve, Leak Test

CBR-2112 202307

ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; POWER TRAIN

CBR: Programming Failure - Chassis With Cummins Engine And An Allison Transmission

CBR-2201

ENGINE AND ENGINE COOLING

Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions

KC-405

POWER TRAIN

Warranty Automated Manual Transmission ( AMT, I-Shift, mDrive ) Control Housing Assembly; Guidelines For Filing A Claim For Chassis Return Visit With Transmission Issues After A Repair Requiring Control Housing Removal And Reinstallation - US07 And Newer

KC-2143

ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL

(Back Office) - Cruise Control Inoperative After Updating Software VECU5 Without ESP Package (UESP)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volvo Vnl by model year
YearComplaintsRecallsInvestigationsIssue Index
2025010—
2024070—
2023130—
2022270—
2021070—
2020090—
2019480—
2018850—
2017051—
2016126260.8
2015592—
20148123—
20137143—
20125144—
20114124—
2010043—
2009244—
20083123—
2007159364.2
2006771—
2005663—
2004Viewing562—
2003292—
2002173—
2001182—
2000104259.4
1999115351.6
1998853—
1997040—
1996010—
1995010—
1994010—
1993010—
1992010—
1991010—
1990010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.