RoadVitals

2014 Chevrolet Cruze

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
705
+3 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
10
Latest Nov 6, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
87
57 injuries, 0 deaths reported

Overview

Our database contains 705 NHTSA owner-reported complaints for the 2014 Chevrolet Cruze, most frequently naming the engine, electrical and driver assistance categories. 10 safety recalls have been issued covering this model year; and 1,920 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

10 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

AIR BAGS:SIDE/WINDOW

Nov 6, 2025
2,099 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.
The risk: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.
The remedy: Dealers will replace the left and/or right-side RRAB modules, free of charge. Owner notification letters were mailed December 5, 2025. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252530830. This recall is an expansion of previous NHTSA recall numbers 23V674 and 23V870.
General Motors, LLCManufacturer number N252530830View on NHTSA.gov

AIR BAGS:SIDE/WINDOW

Dec 21, 2023
20,712 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators may rupture at the inflator weld joint. This recall is an expansion of Recall 23V-674.
The risk: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.
The remedy: Dealers will replace the left and/or right-side RRAB modules as necessary, free of charge. Owner notification letters were mailed July 22, 2024. Owners may contact Buick customer service at 1-800-521-7300 and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N232425640.
General Motors, LLCManufacturer number N232425640View on NHTSA.gov

AIR BAGS:SIDE/WINDOW

Sep 20, 2023
9,264 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.
The risk: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.
The remedy: Dealers will replace the left and/or right-side RRAB modules, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N232408490.
General Motors, LLCManufacturer number N232408490View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Nov 6, 2026

2nd time the Transmission Adjuster cable is being replaced. Bought used three years ago, prior person states that there were 10 recalls on this car at one point. It is a 2014. Place in drive and the cable slips out so that the transmission is unclear as to whether you are in drive or neutral. Play in shift. No lights or warnings to display. Going to transmission shop Saturday at MY expense that I cannot afford on SSA retiremen. When purchased used the dealer needed to replace the catalytic converter. Unsure on air bag replacement

NHTSA ID
11776278
Incident
Nov 4, 2026
Driver assistanceElectricalEngine
Filed Nov 3, 2026

To the Office of Defects Investigation, I am writing to formally report a dangerous and urgent safety defect regarding my 2014 Chevrolet Cruze. My vehicle is exhibiting severe symptoms that pose an immediate risk of vehicle rollaway, property damage, and personal injury, and has left me dangerously stranded on the side of the road. While operating the vehicle, the physical gear shifter inside the cabin was placed into the "Park" position. However, the transmission shaft locked and failed to engage Park, remaining physically stuck in "Reverse." As a direct result, the vehicle began rolling backwards out of control, requiring the immediate emergency deployment of the handbrake to halt the vehicle. Furthermore, because the vehicle's internal computer recognizes that the transmission is not safely in Park, the ignition cylinder has completely trapped my key. The key cannot be turned to the off position or removed from the ignition, leaving the electrical system active and draining the battery. Due to these interconnected safety failures and the transmission shaft locking, the check engine light is on and the car completely refuses to start. Unfortunately, I have been stuck on the side of the road with an inoperable, hazardous vehicle. This dangerous failure perfectly mirrors the conditions described in NHTSA Safety Recall Campaign Number 14V092000 (GM Campaign Number 14048) concerning transmission shift cable separation. I am filing this complaint to ensure this severe safety issue is officially documented against my vehicle's profile, and to request immediate assistance in ensuring General Motors provides a swift, remedy and safe towing for this severe manufacturing defect. Thank you for your prompt attention to this urgent safety matter, for not only my Safety, but also the Safety for others on the road. Everyone’s time, guidance, attention and genuine concern for this unfortunate situation is beyond more than I can express in writing form, again Thank You!

NHTSA ID
11775314
Incident
Nov 2, 2026
EngineFuel systemPowertrain (other)
Filed Oct 26, 2026

It happened on [XXX] where the service engine light was on and died in the middle of traffic. This light was on after we purchased the vehicle but not on when we test drove it. I think the dealership knew about and are not wanting to fix it. Not the car want start at all. My son spent his hard earned money to purchase a car. We had to have it towed home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11773830
Incident
Oct 9, 2026
ElectricalEnginePowertrain (other)
Filed Aug 21, 2026

For the first question, I’d strengthen it to: The vehicle has experienced repeated engine and engine-cooling system failures, including recurring overheating and coolant loss. Over approximately the past year, I have had to replace or repair numerous components, including the radiator, thermostat housing, temperature sensor, water outlet, turbocharger/turbocharger components, O-rings, multiple oil seals, and the head gasket. I have also had other cooling and engine components repaired, although I no longer have a complete list of every component that has been replaced. Despite these repairs, the vehicle continues to experience overheating and coolant loss. The vehicle has also experienced loss of power while driving. The vehicle is available for inspection upon request. The vehicle has repeatedly displayed an overheating warning. Other symptoms have included coolant loss, shaking and vibration, rough or uneven acceleration, loss of engine power while driving, and a check-engine light. The check-engine light has previously flashed during operation. The vehicle has also experienced unexplained engine-oil loss. These problems have continued despite extensive repairs over approximately the past year, including replacement of the radiator, thermostat housing, temperature sensor, water outlet, turbocharger/turbocharger components, O-rings, oil seals, and head gasket. The repeated failures have created a significant safety risk because the vehicle has overheated while being driven and has previously lost power while traveling on the highway. I have been forced to stop on the side of the road, where I was almost struck by another vehicle. The possibility of sudden loss of power or overheating while traveling in traffic creates a serious risk to both myself and other motorists.

NHTSA ID
11758553
Incident
Aug 21, 2026
AirbagsBrakesElectrical
Filed Aug 14, 2026
Crash reported1 injury reported

My transmission blew up. My airbags did not deploy. And neither of my brakes or emergency brakes worked. I was in a car accident where I hit another car in a tree and was admitted into the hospital as I am pregnant.

NHTSA ID
11756875
Incident
Aug 11, 2026
Powertrain (other)
Filed Aug 13, 2026

The contact owns a 2014 Chevrolet Cruze. The contact stated that while attempting to move the gear shifter, the vehicle hesitated while shifting into neutral(N) or drive(D) as intended, and there was an abnormal sound coming from underneath the vehicle. No warning light was illuminated. The contact stated that the failure had reoccurred. The vehicle was towed to a local independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

NHTSA ID
11756664
Incident
Jul 25, 2026
Mileage
45,000 mi
AirbagsElectricalFuel system
Filed Aug 6, 2026
Crash reported1 injury reported

The contact owned a 2014 Chevrolet Cruze. The contact stated that while driving 45 MPH, a Chevrolet Impala crashed into the rear of the vehicle, causing the vehicle to fishtail and flip over several times and land upside down in the woods. The contact stated that the air bags deployed and exploded. The contact stated that the air bags obstructed the exit out of the vehicle. There was an unknown yellow warning light illuminated. There was a strong fuel odor coming from the vehicle. The driver was able to exit the vehicle through the rear window. The contact sustained injuries to the head, a gash on the leg, and had shrapnel embedded in the skin. Medical attention was provided. The driver was emotionally distraught. A Police report was filed. Upon research, the contact determined that the failure might be associated with NHTSA Campaign Number: 14V372000 (Air Bags). The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 14,302.

NHTSA ID
11755184
Incident
Jul 12, 2025
Mileage
14,302 mi
Engine
Filed Jun 17, 2026

Engine replaced turbo charger. Purchased the vehicle on 5/16 and a week later the engine light came on. Took the vehicle to AutoZone and received a code of P0299. Call the dealership and got no response from the salesperson so I made an appointment for 5/27. Problem was dismissed as the engine light was no longer displayed. Told to return when the light reappeared. The car stalls and the acceleration was an issue, especially for a 19 year old inexperienced driver. This put her life and those around her in danger. Took the vehicle back on 6/5 and had to leave it. No vehicles available or offered while the car was in the shop. This time they scanned the vehicle and came up with the same P0299 code. Left the vehicle for a week and the cost for the engine replaced turbocharger and all single use parts related for the repair was $3010.38 Yes, the vehicle was presented as "as as." However, the vehicle was also presented as if the maintenance and repairs were all completed and the vehicle was road ready and safe and this was not the case at all.

NHTSA ID
11744804
Incident
May 25, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIC5650N

This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3

PIT5698F

This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.

PIP4902W

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Cruze by model year
YearComplaintsRecallsInvestigationsIssue Index
2019232059.5
20181093057.5
20172032050.0
20162504055.1
20152544053.4
2014Viewing70510058.0
20135875053.3
20128657362.2
20117337260.9
2010200—
2009000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.