RoadVitals

2004 Freightliner Business Class M2

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Oct 1, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
10
Latest Sep 16, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2

Overview

Our database contains 8 NHTSA owner-reported complaints for the 2004 Freightliner Business Class M2, most frequently naming the brakes, suspension and engine categories. 10 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 32 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes337.5%
  • Suspension225.0%
  • Engine112.5%
  • Fuel system112.5%
  • Other / unspecified112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

10 campaigns cover this model year

View all 10

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
11V478000

FUEL SYSTEM, DIESEL

Sep 16, 2011
73,500 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2004 THROUGH 2008 HEAVY TRUCKS MANUFACTURED FROM JULY 11, 2003, THROUGH SEPTEMBER 28, 2007, EQUIPPED WITH EPA04 MODEL MBE4000 ENGINES BUILT WITH PLASTIC LOW PRESSURE FUEL LINES AND FUEL FILTERS MOUNTED NEAR THE CENTER OF THE ENGINE ON THE LEFT-HAND SIDE. THE PLASTIC LOW PRESSURE FUEL LINE BETWEEN ENGINE MOUNTED FUEL FILTER AND ENGINE BLOCK MAY DEVELOP A SUBSTANTIAL DIESEL FUEL LEAK.
The risk: THIS COULD CREATE A ROAD HAZARD INCREASING THE RISK OF A CRASH. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND THE REMEDY WILL BE PERFORMED BY DETROIT DIESEL CORPORATION AUTHORIZED REPAIR FACILITIES. VEHICLES WILL BE INSPECTED AND THE PLASTIC LOW PRESSURE FUEL LINE WILL BE REPLACED WITH A STEEL LOW PRESSURE FUEL LINE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. AN INTERIM LETTER WAS MAILED TO OWNERS ON OCTOBER 28, 2011. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2012. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number 11C-2View on NHTSA.gov
08V668000

FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Dec 17, 2008
24,650 units potentially affected
The defect: DAIMLER TRUCKS NORTH AMERICA (DTNA) IS RECALLING 24,650 SCHOOL AND NON-SCHOOL BUSES, MOTOR HOME CHASSIS, AND TRUCKS MANUFACTURED FROM MARCH 9, 2004 THROUGH AUGUST 18, 2006, EQUIPPED WITH EPA04 CERTIFIED MBE900 ENGINES, MANUFACTURED BY DETROIT DIESEL BETWEEN MARCH 1, 2004, AND JULY 31, 2006. THE HIGH PRESSURE FUEL LINES AND TRANSFER TUBES MAY FATIGUE AND FRACTURE.
The risk: A FRACTURED FUEL LINE MAY LEAK DIESEL FUEL POSSIBLY RESULTING IN A FIRE OR FUEL MAY BE SPILLED ON THE ROAD CAUSING A SLIPPERY SURFACE, POSSIBLY RESULTING IN A VEHICLE CRASH.
The remedy: DETROIT DIESEL WILL NOTIFY OWNERS AND THE VEHICLES WILL BE REPAIRED WITH MORE ROBUST LINES AND VIBRATION DAMPERS FREE OF CHARGE. REPAIRS WILL BE PERFORMED BY AUTHORIZED DETROIT DIESEL DISTRIBUTORSHIPS. THE RECALL BEGAN ON MARCH 9, 2009. OWNERS MAY CONTACT DETROIT DIESEL 1-313-592-3708 OR DTNA TOLL-FREE AT 1-800-547-0712 FOR MORE INFORMATION.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-542View on NHTSA.gov
08V137000

POWER TRAIN:AXLE ASSEMBLY

Mar 25, 2008
28,764 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING 28,764 MY 2001 THROUGH 2008 FCCC B2 AND FS65 SCHOOL BUS CHASSIS, FCCC FB65 CONVENTIONAL BUSES, AND STERLING ACTERRA, FREIGHTLINER FLN, AND BUSINESS CLASS M2 HEAVY TRUCKS, BUILT FROM JANUARY 26, 2000, THROUGH MARCH 24, 2008, MANUFACTURED WITH ARVINMERITOR OR AXLE ALLIANCE COMPANY 6,000 THROUGH 8,000 POUND FRONT AXLES UTILIZING A FOUR PIECE SPINDLE-NUT SET. THESE AXLE ASSEMBLIES MAY HAVE BEEN PRODUCED WITH A THIN SPINDLE NUT WHICH MAY LEAD TO INCORRECT END PLAY, CONE SPIN, EXCESSIVE HEAT, DEGRADATION OF LUBRICATION, WEAR OF THE SPINDLE NUT AND BEARING JOURNAL, OIL CONTAMINATION WITH METAL SHAVINGS, AND PREMATURE BEARING FAILURE.
The risk: CONTINUED OPERATION MAY LEAD TO WHEEL SEPARATION AND POSSIBLY A VEHICLE CRASH.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND WILL REPAIR THE VEHICLES FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 8, 2009. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-527View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

RQ07003ClosedRecall Query

FRONT WHEEL SEPARATION

Opened Dec 5, 2007
Closed Mar 26, 2008

ODI IS CLOSING THIS INVESTIGATION BASED ON DAIMLER TRUCK NORTH AMERICA 'S (DTNA) MARCH 19, 2008, DEFECT NOTIFICATION REPORT WHICH OUTLINES DTNA'S INTENTION TO CAMPAIGN 28,764 FREIGHTLINER, STERLING, AND FREIGHTLINER CUSTOM CHASSIS VEHICLES [EQUIPPED WITH EITHER ARVINMERITOR OR AXLE ALLIANCE COMPANY 6,000 - 8,000 POUND RATED FRONT AXLE ASSEMBLIES UTILIZING A FOUR PIECE SPINDLE NUT SET] MANUFACTURED BETWEEN JANUARY 26, 2000, AND MARCH 24, 2008.DTNA HAS PROPOSED PROVIDING A REMEDY FOR THE CURRENTLY INSTALLED FOUR PIECE SPINDLE NUT SYSTEMS WHICH MAY LEAD TO INCORRECT END PLAY, [BEARING] CONE SPIN, EXCESSIVE HEAT, DEGRADATION OF LUBRICATION, WEAR OF THE SPINDLE NUT [BACKFACE] AND BEARING JOURNAL, OIL CONTAMINATION WITH METAL SHAVINGS, AND PREMATURE BEARING FAILURE.CONTINUED OPERATION MAY LEAD TO A WHEEL SEPARATION.ODI HAS RELIEVED DTNA OF THE RESPONSIBILITY TO PROVIDE THE INFORMATION REQUESTED AS PART OF THIS RQ SO THAT DTNA COULD FOCUS THEIR EFFORTS ON INVESTIGATION OF THE WHEEL SEPARATION ISSUES AND PLANNING AND IMPLEMENTING A RESPONSIVE AND TIMELY FIELD ACTION (CAMPAIGN).

SUSPENSION:FRONT:HUBLed to recall 08V137000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Oct 1, 2016
Fire reported

JUST BOUGHT THIS TRUCK FROM HUBBARD TRAILERS, IN ARIZONA, WITH A RECEIPT FROM HAVING BOTH REAR BRAKES REDONE. DROVE IT HOME THEN TOOK IT TO THE LOCAL FL DEALERSHIP (NAMPA, ID) TO GET AN OFFICIAL INSPECTION. ON INSPECTION THE ABS AND BRAKE LIGHTS WERE ON. WORK WAS DONE, AND I WAS TOLD EVERYTHING WAS FINE ON THE TRUCK RE:BRAKES. I DROVE IT HOME, ABOUT 30 MILES AND NO PROBLEM. FIRST TIME I TRIED TO TAKE IT OUT ON A TRIP, THE REAR CALIPER LOCKED UP. CALLED NAMPA FREIGHTLINER, MULTIPLE TIMES, WHILE STOPPED ON SIDE OF ROAD. THEY ADVISED TO BLEED THE BRAKES, WHICH I DID. STARTED OFF AGAIN, REAR CALIPER LOCKED UP, PULLED TRUCK OVER AND FOUND FIRE IN THE REAR UNDERCHASSIS.

NHTSA ID
10910910
Incident
Sep 30, 2016
Mileage
133,000 mi
Engine
Filed May 9, 2013

M2 106 MODEL STARTED PRESENTING MAJOR OIL LEAK ONE MONTH AGO. REPLACED OIL PAN GASKET, BUT DIDN'T CORRECT PROBLEM. AFTER MECHANIC VERIFICATION, IT TURNS OUT IT IS THE FRONT CRANKSHAFT OIL SEAL. MECHANIC STATED HE HAS SEEN QUITE A FEW FREIGHT MODELS EQUIPPED WITH THE CAT3126 WITH OIL LEAK PROBLEMS FROM THE SAME CRANKSHAFT OIL SEAL. *TR

NHTSA ID
10511212
Incident
Apr 1, 2013
Mileage
190,000 mi
Other / unspecified
Filed May 9, 2013
Crash reported

DRIVING AT 60MPH HIGHWAY LIMIT. WITHOUT WARNING OR VIBRATION, FRONT PASSENGER WHEEL BEARING BROKE OFF, SENDING THE TIRE/WHEEL FLYING OFF THE HIGHWAY HILL, DOWN THE ACCESS ROAD, AND SMASHING AGAINST A BANK STONE WALL, AFTER IT BROKE THROUGH A 2ND STAND ALONE STONE WALL. LUCKY WE COULD STOP THE TRUCK WITHOUT FLIPPING OVER AND LUCKY FLYING WHEEL/TIRE DID NOT HIT ANY VEHICLES, AS IT HAPPENED DURING LUNCH TRAFFIC HOURS. BEARING COMPLETELY BROKE OFF. WAS MADE RESPONSIBLE FOR SECOND HAND COLLISION, PROPERTY DAMAGES, AND TXDOT $400 TOWING CHARGES. *TR

NHTSA ID
10511210
Incident
Dec 3, 2009
Mileage
98,000 mi
Fuel system
Filed Oct 12, 2006

DT: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FUEL LINE ASSEMBLY BURST WITHOUT WARNING SPRAYING DIESEL FUEL ONTO THE VEHICLE AND THE HIGHWAY. THE CONTACT MANAGED TO PARK THE VEHICLE ON THE SIDE OF THE HIGHWAY WITHOUT FURTHER INCIDENT. THE CONTACT INSPECTED THE VEHICLE AND DETERMINED THE FUEL LINES WERE FRACTURED INTO AND NEEDED REPLACED. A NHTSA RECALL, #05V469000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE FUEL SYSTEM HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR WITHOUT CHARGE UNDER THE RECALL. THE MANUFACTURER WAS ALERTED.

NHTSA ID
10170685
Incident
Oct 12, 2006
Mileage
217,167 mi
Suspension
Filed Jun 7, 2006

2004 FEIGHTLINER M2 .ON TUESDAY NOV. 1ST 2005 WITH NO WARNING WHATSOEVER MY RIGHT FRONT WHEEL CAME OFF WITH LUG NUTS AND BRAKE DRUM STILL ATTACHED NEARLY LOST TRUCK BUT KEPT IT STEADY UNTIL I COULD STOP IT .WHEEL BEARING AND SPINDLE FAILURE WAS SAID TO BE THE CAUSE. REPLACED WHOLE FRONT AXLE AND BOTH SIDES WHEEL BEARINGS UNDER WARRANTY. KEEP IN MIND THAT THIS WAS INTERSTATE POSTED SPEED OF 65 MPH. NOW AT 112000 MILES 42K LATER I GO TO GET NEW TIRES AND BALANCE AND WHAT DO YOU KNOW NOW THE DRIVER SIDE HAS GIVEN WARNING AND IT IS 1/8 INCH FROM DISASTER WHEEL BEARING AND SPINDLE AGAIN. HAVE FOUND NOTHING ON ANY RECALLS ON THESE DEFECTS. P.S. 75% OF OUR NATIONS SCHOOL CHILDREN ARE RIDING AROUND ON THIS SAME CHASSIS. *JB

NHTSA ID
10159251
Incident
Nov 1, 2005
Mileage
70,000 mi
Suspension
Filed Oct 3, 2004

(1) POOR ENGINEERING. (2) FRONT AXEL RATED CAPACITY IS INADEQUATE FOR VEHICLE (3) FREIGHTLINER SPECIALITY VEHICLES ADVISED OF SAFTEY ISSUE 06/04/04, & FREIGHTLINER ON 09/08/04. THEY HAVE TAKEN NO ACTION TO DATE. *AK

NHTSA ID
10093525
Incident
Mar 6, 2004
Brakes
Filed Oct 2, 2004

(1) DESIGN (2) PARKING BRAKE ALLOWS VEHICLE TO MOVE AS MUCH AS 4 INCHES AFTER SETTING. UNABLE TO HOOK-UP TRAILER WITHOUT 2 PEOPLE. DAMAGED HITCH. (3) FREIGHTLINER CLAIMS IT CAN NOT BE FIXED.*AK

NHTSA ID
10093505
Incident
Mar 6, 2004
Brakes
Filed Jul 1, 2004

THE FREIGHTLINER TRACTORS WE ARE NOW USING AT YELLOW TRANSPORTATION, IN NATIONWIDE SERVICE, HAVE A PROBLEM WITH THE FOOT BRAKES. THE BRAKES, WHEN APPLIED, ARE VERY SLOW TO RELEASE. I FEEL THIS COULD CAUSE A SERIOUS PROBLEM ON SLICK SURFACES. WE USUALLY PULL TWIN TRAILERS BEHIND THESE TRACTORS--AND THEY ARE SLEEPER CABS, TWO MAN OPERATION. THE BRAKES WILL OFTEN DRAG THE VEHICLE TO A STOP, EVEN WHEN NO PRESSURE IS BEING APPLIED.(AS WHEN COMING TO A RED LIGHT-THE LIGHT CHANGES,BRAKES ARE RELEASED, BUT THE VEHICLE CONTINUES TO SLOW AND WILL COME TO A STOP). *JB

NHTSA ID
10079129
Incident
Jun 7, 2004

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

04TS-43REV4

ENGINE AND ENGINE COOLING

Revised Technical Service Letter for Series 60 and Series 50 Camshaft Timing Specifications. Camshaft timing, valve lash, injector height, and Jake Brake lash are all very important specifications that must be followed closely in order to optimize the performance and service life of any Detroit Diesel engine.

SB35-036

POWER TRAIN

Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.

Techtalk7941

ENGINE AND ENGINE COOLING

Tech Talk discussion on MBE 900 Metal In Main Filter Housing.

SB54-278

ELECTRICAL SYSTEM; EQUIPMENT

Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. When troubleshooting Powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter® is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.

SB35-036

EQUIPMENT; POWER TRAIN

Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.

TechTalk7739

ELECTRICAL SYSTEM

Tech Talk discussion on 1939 voltages.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Freightliner Business Class M2 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027010—
2026050—
20251110—
2024070—
2023170—
2022190—
20212140—
20208120—
20190230—
20180160—
20171150—
20161160—
20154140—
20140102—
20130111—
20124121—
2011083—
20100102—
2009282—
20081141—
20074173—
20068132—
2005792—
2004Viewing8101—
2003151—
2002051—
2001020—
2000010—
1999000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.