RoadVitals

2011 Freightliner Business Class M2

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
8
Latest Apr 14, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
3
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Freightliner Business Class M2. 8 safety recalls have been issued covering this model year; 3 NHTSA investigations name it; and 579 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

8 campaigns cover this model year

View all 8

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V214000

EXTERIOR LIGHTING

Apr 14, 2020
63,175 units potentially affected
The defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
The remedy: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
Daimler Trucks North America LLCManufacturer number FL848View on NHTSA.gov
16V206000

SERVICE BRAKES, AIR:DISC:CALIPER

Apr 12, 2016
702 units potentially affected
The defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2010-2017 Freightliner M2 Business Class, 108SD, 114SD, and Columbia trucks manufactured from January 6, 2010, through February 29, 2016, equipped with certain Bendix rear disk brakes and spring suspensions. The rear disk brake caliper may have been installed incorrectly, thus allowing the caliper to contact the suspension.
The risk: Caliper contact with the spring suspension may reduce the braking effectiveness, increasing the risk of a crash.
The remedy: DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, as necessary, free of charge. The recall began on June 8, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-705.
Daimler Trucks North America LLCManufacturer number FL-705View on NHTSA.gov
15V616000

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

Oct 1, 2015
5,801 units potentially affected
The defect: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2011-2014 Cascadia, Business Class M2, Coronado, and Columbia Glider vehicles manufactured April 5, 2010, to June 15, 2013. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have a locking mechanism that may fail to operate or to properly engage.
The risk: If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.
The remedy: DTNA will notify owners, and DTNA authorized service facilities will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 20, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-692.
Daimler Trucks North America LLCManufacturer number FL-692View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE12018ClosedPreliminary Evaluation

Air Brake Reservoir Bracket Fracture

Opened Jun 25, 2012
Closed Sep 20, 2012

The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles had allegedly experienced a fracture of one or more support brackets resulting in an unsecured air brake reservoir.This could result in a loss of air pressure necessary for proper service brake application and a potential road hazard if the reservoir separates from the vehicle in operation.By letter dated August 15, 2012, Daimler Trucks North America LLC (DTNA) has notified ODI that it has initiated a safety recall (identified by NTHSA Recall No. 12V-405 and DTNA Recall No. FL-631) to address a safety defect in approximately 1,663 model year (MY) 2009 through 2012 Freightliner 114SD, Business Class M2, Cascadia, Coronado, Sterling 9500 and Western Star 4700 trucks manufactured from July 7, 2008 through December 15, 2011, originally equipped with a specific perpendicular oriented air brake reservoir support bracket (P/N 12-22981-000).To date ODI is unaware of any bracket failures that resulted in a complete separation of the reservoir from the vehicle.Affected owners will be notified by DTNA beginning October 15, 2012 and affected vehicles will have the subject air brake reservoir support brackets replaced with a more robust bracket.Repairs will be performed by DTNA authorized service facilities.Copies of DTNA's reimbursement plan for pre-notification remedies will be submitted to ODI as a supplemental report when available.Accordingly, this investigation is closed.

SERVICE BRAKES, AIR:SUPPLY:RESERVOIR/TANKLed to recall 12V405000
PE11028ClosedPreliminary Evaluation

Output shaft failure and separation

Opened Aug 29, 2011
Closed Nov 22, 2011

On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemblies.At the time of this (PE) opening, ODI was aware of a field campaign and two field reports thought to be related to this alleged safety concern.The DTNA campaign address a risk resulting from an incorrect heat treatment process of the output shaft (SF441AB); which was initially believed to be associated with the two field reports.On October 21st 2011 ODI received DTNA's PE Information Request (IR) letter response which indicated no additional complaints or field reports related to the alleged defect.ODI also learned that the two original field reports noted in the opening resume were U-joint failures and were unrelated to the service campaign. DTNA claimed a total of 96 warranty claims, all related to performing the service campaign but unrelated to any field failures. Upon receiving DTNA's PE-IR letter response ODI learned that even if a fracture were to occur in relation to the alleged defect, it would be located at the base of the splined section of the shaft opposite the output yoke and inside the axle housing.The Output shaft assembly is bolted into the axle housing and will remain secure in the event of a fracture. Based on the fact that there are no consumer complaints, injuries or field reports and the benign consequence of the alleged defect, ODI is closing this investigation.ODI will continue to monitor this field campaign.

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
PE10007ClosedPreliminary Evaluation

Stop Lamps Intermittent

Opened Feb 3, 2010
Closed May 23, 2010

This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler filed a defect report concerning this issue. The stop lamps may be intermittent during light brake applications.They are still evaluating the remedial program and will furnish this information to ODI when it is available. This safety recallresolves the issue raised by this investigation. Hence, this investigation is closed.

EXTERIOR LIGHTING:BRAKE LIGHTSLed to recall 10V177000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SS3146-FTL

ELECTRICAL SYSTEM

Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years

CXA 8_24_Bulkhead Module

ELECTRICAL SYSTEM

CX Advocate for bulkhead module reprogramming (SS 3146-FTL)

SS3146-FTL

ELECTRICAL SYSTEM

Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years

WI21-009

ENGINE AND ENGINE COOLING

Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.

WI21-008

EQUIPMENT

Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.

SB54-308

ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; EQUIPMENT

Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Freightliner Business Class M2 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027010—
2026050—
20251110—
2024070—
2023170—
2022190—
20212140—
20208120—
20190230—
20180160—
20171150—
20161160—
20154140—
20140102—
20130111—
20124121—
2011Viewing083—
20100102—
2009282—
20081141—
20074173—
20068132—
2005792—
20048101—
2003151—
2002051—
2001020—
2000010—
1999000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.