RoadVitals

2026 Freightliner Business Class M2

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Oct 1, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
0 injuries, 1 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2026 Freightliner Business Class M2, most frequently naming the suspension category. 6 safety recalls have been issued covering this model year; and 107 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V635000

STRUCTURE:BODY

Oct 1, 2026
24 units potentially affected
The defect: Daimler Trucks North America (DTNA) is recalling certain 2025-2027 Freightliner Business Class M2 vehicles. The underbody insulation may contact hot exhaust components.
The risk: Insulation that comes into contact with hot exhaust components increases the risk of a fire.
The remedy: The remedy is currently under development. Owner notification letters are expected to be mailed November 30, 2026. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1041.
Daimler Trucks North America, LLCManufacturer number F1041View on NHTSA.gov
26V475000

EXTERIOR LIGHTING:HEADLIGHTS

Jul 22, 2026
23,276 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2026-2027 Freightliner EM2, Freightliner Custom Chassis S2RV, Freightliner Custom Chassis S2C, and Freightliner Business Class M2 vehicles. A software error may cause the low beam headlights to illuminate improperly.
The risk: Insufficient low beam headlight illumination can reduce driver visibility, increasing the risk of a crash.
The remedy: Dealers will update the headlight software, free of charge. Owner notification letters were mailed September 18, 2026. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1036.
Daimler Trucks North America, LLCManufacturer number F1036View on NHTSA.gov
25V760000

SUSPENSION:CRITICAL FASTENERS

Nov 4, 2025
18,783 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
The risk: A loss of vehicle control increases the risk of a crash.
The remedy: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Daimler Trucks North America, LLCManufacturer number F1027View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Oct 22, 2026
Crash reported1 death reported

The contact filed the complaint on behalf of the contact's son. The contact's son was the operator of a 2026 FTL MM Business Class M2. The contact stated that while the contact's son was driving at an undisclosed speed, the vehicle was uncontrollable. The vehicle independently drove off the road, crashed into a covert, crashed into a fence and then crashed into a hay bail. In addition, the vehicle rolled three times before coming to a stop. The airbags failed to deploy as intended. The vehicle was towed to a local tow yard. The contact's son was DOA. A Police report was filed. The State Trooper informed the contact that there was no indication of why the vehicle left the road. The contact researched and discovered a recall, NHTSA Campaign Number: 25V760000 (Suspension), which had a similar failure description. The manufacturer was contacted and made aware of the failure. The contact was advised to contact the local freight liner dealer.

NHTSA ID
11773084
Incident
Aug 29, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CAL FTL-WST 26-006.pdf

POWER TRAIN

Customer Advisory Letter for Torque Converter Parameter Mismatch - Allison TCM Calibration Update

FleetCom 1_ChelseaPTO.pdf

POWER TRAIN

Fleet Communications for Chelsea PTO Quality Notice (TSB 26-059 FTL, TSB-26-010 WST).

FleetCom 1_ACC.pdf

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Fleet Communications for Adaptive Cruise Control (ACC): Cummins Medium Duty Engines (SF735)

CXA 09_26_Chelsea PTO

POWER TRAIN

CX Advocate for Chelsea PTO Quality Notice (TSB 26-059 FTL, TSB-26-010 WST).

ICI23-018R6

ELECTRICAL SYSTEM

Revised important Campaign Information letter for Loves Travel Shops Authorized Campaign Program for SF732

MAN 0000072868

POWER TRAIN

Detroit Transmissions Manual Update for Symptom Diagnostics — DT12 C/D Box Range Shift to Neutral with Reversing Events (Aborts)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Freightliner Business Class M2 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027030—
2026Viewing160—
20251130—
2024080—
2023180—
20221100—
20212140—
20208120—
20190230—
20180160—
20171150—
20161160—
20154140—
20140102—
20130111—
20124121—
2011083—
20100102—
2009282—
20081141—
20074173—
20068132—
2005792—
20048101—
2003151—
2002051—
2001020—
2000010—
1999000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.