RoadVitals

2017 Freightliner Business Class M2

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Feb 22, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
15
Latest Dec 11, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
0 injuries, 1 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Freightliner Business Class M2, most frequently naming the brakes category. 15 safety recalls have been issued covering this model year; and 666 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

15 campaigns cover this model year

View all 15

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V924000

ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE

Dec 11, 2024
139 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
The risk: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
The remedy: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
Daimler Trucks North America, LLCManufacturer number F1012View on NHTSA.gov
21V484000

EXTERIOR LIGHTING

Jun 24, 2021
89 units potentially affected
The defect: Mickey Truck Bodies, Inc. (Mickey Truck) is recalling certain 2017 Freightliner M2, M2-106, International 4300, and 2018 Peterbilt 220 vehicles equipped with certain model lift gates that contain a license plate kit with part number 298872-01. The light kit does not properly illuminate the license plate, shining rearward, instead of downward as intended.
The risk: The improper lighting may confuse other drivers on the road, increasing the risk of a crash.
The remedy: Dealers will provide a replacement license plate kit, free of charge. Owner notification letters were mailed on July 10, 2021. Owners may contact Mickey Truck customer service at 1-336-888-2291.
Mickey Truck Bodies, Inc.View on NHTSA.gov
21V067000

POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

Feb 11, 2021
15,835 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2014-2019 Freightliner Business Class M2 vehicles. The retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leak.
The risk: If a rapid loss of transmission fluid occurs while driving, it could result in a road hazard for other motorists, increasing the risk of a crash.
The remedy: DTNA will notify owners, and dealers will replace the retaining clip with a collar and clamp connection, free of charge. The recall began on April 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-874.
Daimler Trucks North America, LLCManufacturer number FL-874View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Feb 22, 2019
Crash reported1 death reported

VEHICLE WAS STATIONARY AND PARKED IN A RESIDENTIAL DRIVEWAY. THE TRUCK ROLLED FORWARD AND TRAPPED DRIVER UNDER REAR TIRE SET. DEFECTIVE PARKING BRAKE SYSTEM. DEFECTIVE PARKING BRAKE SPRINGS.

NHTSA ID
11181784
Incident
Jan 25, 2019
Mileage
75,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SS 3124-FTL

ELECTRICAL SYSTEM

Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and DiagnosticLink Issues

FleetCom_Oil Plug Loc

POWER TRAIN

Fleet Communications for NFD Lower Oil Plug Location - SP Axles

SF671-Bulletin

Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI

SF671-DLR LTR

Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI

SS3124-FTL

ELECTRICAL SYSTEM

Service Solution for Legacy M2 Bulkhead Module (BHM) Replacement and Diagnosticlink Issue

CXA 3_25_NOx

ENGINE

CX Advocate for NOx conversion low faults

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Freightliner Business Class M2 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027010—
2026050—
20251110—
2024070—
2023170—
2022190—
20212140—
20208120—
20190230—
20180160—
2017Viewing1150—
20161160—
20154140—
20140102—
20130111—
20124121—
2011083—
20100102—
2009282—
20081141—
20074173—
20068132—
2005792—
20048101—
2003151—
2002051—
2001020—
2000010—
1999000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.