RoadVitals

2017 Jaguar Xj

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 10, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Sep 12, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2017 Jaguar Xj, most frequently naming the electrical and exterior lighting categories. 3 safety recalls have been issued covering this model year; and 426 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical266.7%
  • Exterior lighting133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V557000

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE; AIR BAGS:FRONTAL

Sep 12, 2020
12 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.
The risk: Failure of the air bags to deploy properly increases the risk of injury in a crash.
The remedy: Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.
Jaguar Land Rover North America, LLCManufacturer number H294View on NHTSA.gov
17V678000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Oct 26, 2017
7,036 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 Jaguar XF and F-Pace, 2016-2017 Jaguar XJ and 2018 Jaguar XE vehicles. The instrument cluster (IC) may intermittently go blank.
The risk: A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
The remedy: Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin December 19, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H056.
Jaguar Land Rover North America, LLCManufacturer number H056View on NHTSA.gov
16V943000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Dec 29, 2016
16 units potentially affected
The defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2016-2017 Jaguar XJ vehicles manufactured September 12, 2016, to October 26, 2016. The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.
The risk: In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
The remedy: Jaguar will notify owners, and dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is J080.
Jaguar Land Rover North America, LLCManufacturer number J080View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Jul 10, 2019

TL* THE CONTACT OWNS A 2017 JAGUAR XJ. WHILE DRIVING 75 MPH, THE STEERING WHEEL, SEATS, AND EXTERIOR MIRRORS RETURNED TO THEIR DEFAULT POSITIONS. THE VEHICLE WAS TAKEN TO JAGUAR BETHESDA (11617 OLD GEORGETOWN RD #100, NORTH BETHESDA, MD 20852, (301) 263-6377), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
11230668
Incident
Jul 6, 2019
Mileage
16,000 mi
ElectricalExterior lighting
Filed Nov 20, 2018

I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR THE OWNER TO CALL ME BACK AS NO ONE FROM SERVICE HAS REACHED BACK OUT TO SCHEDULE MY APPOINTMENT. I HAVE HAD THE RECEPTIONISTS HAND WRITE NOTES TO THE SERVICE MANAGERS AS WELL AS THE OWNER BUT STILL NO CALL BACKS. IN THE MEANTIME I HAVE ATTEMPTED TO CALL JAGUAR CORPORATE WITH THE SAME TREATMENT AND RESPONSE ABOUT A RATHER SERIOUS ISSUE, I HAVE LEFT NUMEROUS VOICEMAILS FOR THEIR EXECUTIVE SUITE AS WELL AS 2 OTHER PEOPLE TO HEAR BACK BUT HAVE HEARD NOTHING IN 3 WEEKS, IT SICKENS ME TO KNOW THAT EVERY TIME MY WIFE GETS IN THE CAR THAT IT COULD BE A SAFETY ISSUE BUT DUE TO THE FACT THAT THINGS HAVE TO BE ACCOMPLISHED AND I TRAVEL WE UNFORTUNATELY DO NOT HAVE A CHOICE. JAGUAR HAS BEEN COMPLETELY NON RESPONSIVE ABOUT THIS ISSUE WHILE ALSO BEING NEGLIGENT OF ANY RESPONSIBILITY ON FIXING IT. I AM REACHING OUT HERE MORE OUT OF DESPERATION AS I HAVE TRIED MULTIPLE AVENUES WITH THE SAME RESULT. ANY HELP IS APPRECIATED AS WE DO NOT FEEL SAFE DRIVING THE VEHICLE.

NHTSA ID
11152981
Incident
Nov 16, 2018
Mileage
4,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TUCC_MAY2025_28

TELEMATIC TCU2 MODULES NO LONGER AVAILABLE

SSM76314 - 25APR25

ELECTRICAL SYSTEM

Telematic TCU2 Module 2015-2017MY No Longer Available

TUCC_APR2025_18

ELECTRICAL SYSTEM

Leaking windshield that caused the water ingress on the electrical component.

TUCC_APR2025_22

Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.

Jaguar_H422_21MAR25

Powertrain Control Module (PCM) Software Update

MRC_H419_N725_MAR2025_43

These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jaguar Xj by model year
YearComplaintsRecallsInvestigationsIssue Index
2023000—
2022000—
2021000—
2020000—
2019110—
2018100—
2017Viewing230—
2016820—
2015730—
2014112062.2
2013830—
2012700—
2011163049.4
2010030—
2009000—
2008500—
2007411—
2006113150.9
2005600—
2004133059.8
2003200—
2002200—
2001000—
2000130041.2
1999000—
1998111032.5
1997100—
1996000—
1995110—
1994000—
1993000—
1992000—
1991000—
1990000—
1989000—
1988000—
1987000—
1986100—
1985000—
1984100—
1983000—
1982000—
1972010—
1971020—
1970020—
1969020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.