RoadVitals

2017 Keystone Raptor

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest May 12, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2017 Keystone Raptor, most frequently naming the body & structure, other / unspecified and suspension categories. 3 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Other / unspecified133.3%
  • Suspension133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
17V316000

STRUCTURE; TIRES

May 12, 2017
39 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2017-2018 Raptor fifth-wheel recreational trailers, model 428SP. The affected trailers have tires that may contact the outriggers.
The risk: Tire contact with the outriggers may result in tire damage, possibly causing a loss of control, increasing the risk of a crash.
The remedy: Keystone has notified owners, and dealers will cut a notch in the bottom side of the outriggers located above the tires on the door side of the unit, free of charge. The recall began on May 18, 2017. Owners may contact Keystone Customer Service at 1-866-425-4369. Keystone's number for this recall is 17-287.
Keystone RV CompanyManufacturer number 17-287View on NHTSA.gov
16V908000

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Dec 16, 2016
1,608 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
The risk: If the door does not open as expected, there would be an increased risk of injury to those in the door's path.
The remedy: Keystone will notify owners, and dealers will replace the ramp door hinge, free of charge. The recall began on January 13, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-274.
Keystone RV CompanyManufacturer number 16-274View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed May 12, 2025
Fire reported

Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.

NHTSA ID
11660348
Incident
Apr 19, 2025
Body & structureSuspension
Filed Jun 23, 2023

On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.

NHTSA ID
11528462
Incident
Jul 2, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-191007

EQUIPMENT; STRUCTURE

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

KSB-191007

EQUIPMENT; STRUCTURE

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

17 2833

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:FURNACE

This is the repair instructions for advisory 17-283. It has been determined some 2017 Raptor and Carbon models were built without removing a piece of cardboard temporarily used as protection for the return section of the furnace during the manufacturing process. The cardboard protection needs to be removed to allow the furnace to function properly.

17 2831

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This communication is informing dealership service departments of advisory 17-283 for the cardboard removal.

17 2832

EQUIPMENT ADAPTIVE/MOBILITY

This communication is the final Customer Notification for advisory 17-283 for the cardboard removal.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Raptor by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025130—
2024010—
2023010—
2022140—
2021120—
2020020—
2019230—
2018160—
2017Viewing230—
2016020—
2015340—
2014130—
20131020—
2012510—
2011260—
2010250—
2009740—
2008440—
2007830—
2006230—
2005520—
2004030—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.