2016 Nissan Rogue

Formal complaint against Nissan North America regarding premature CVT transmission failure on a 2016 Nissan Rogue (VIN: [XXX], Case #XXX, XXX with under 54,000 original miles. During a routine check-up, an independent mechanic scanned the vehicle and found hard codes P17F0 and P17S0, indicating severe internal CVT failure and judder defects. Following their advice, I brought the vehicle to Hudson Nissan (Jersey City, NJ) for official diagnosis. The dealer charged a $219.20 diagnostic fee and confirmed total internal failure of the CVT, quoting $7,829.88 plus taxes to replace it. On XXX, Nissan Executive Level denied my goodwill request, claiming the warranty expired and they "did not know the service history since 2019." I completely reject this. I possess physical, dated service receipts from 2019 to 2026 proving the car was meticulously maintained (oil changes, alignments, fluid checks) at certified shops. I am fully prepared to upload this complete history to the BBB portal. A transmission failure at under 54k miles is unacceptable and points directly to an inherent manufacturing defect in Nissan’s Jatco CVT8 systems, which is well-documented and the subject of major federal scrutiny and class-action lawsuits (e.g., XXX v. Nissan North America). Hiding behind a chronological warranty window to evade responsibility for a known defective part on a low-mileage, well-maintained vehicle is bad-faith customer service. Desired Resolution: I demand a formal re-review of Case #XXX by Nissan’s corporate dispute team. Nissan must provide 100% financial coverage for the CVT transmission replacement at an authorized dealer and full reimbursement of the $219.20 diagnostic fee. I will upload all 2019-2026 maintenance records the moment this file opens. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11748936

Incident

Jul 6, 2026

Vehicle experienced hesitation and intermittent delayed acceleration beginning around 2018, with symptoms progressively worsening over time. In the past week, the check engine light illuminated and the vehicle began experiencing significant acceleration delay from stops, including engine revving without proper acceleration for approximately 5-10 seconds. In some cases, the vehicle would not accelerate until the engine was turned off and restarted. Vehicle also became unusually loud during acceleration. Independent repair shop retrieved DTC codes P0776 (Pressure Control Solenoid B Performance/Stuck Off) and P1715 (Input Speed Sensor Primary Speed). Research identified Nissan Technical Service Bulletin NTB15-086d describing these exact codes and symptoms, including hesitation and reduced power in 2014-2016 Nissan Rogue vehicles equipped with CVT transmissions. Condition creates a safety risk because vehicle may fail to accelerate properly when entering traffic, crossing intersections, or merging. Problem has been reproduced multiple times and confirmed by repair shop diagnostic codes. Vehicle has approximately 131,954 miles.

NHTSA ID

11740436

Incident

May 20, 2026

The seat belt on front passenger side has got stuck and won't come out at all to secure the passenger in their seat making this seat entire unusable. The vehicle has not been in any accident or anything like that. It just got stuck by itself even with just regular use. With only 62000 miles.

NHTSA ID

11738299

Incident

Mar 1, 2026

All 4 car doors lock and unlock and the trunk lock door (tries yo open) warning comes on

NHTSA ID

11733823

Incident

Apr 25, 2026

My vehicle is included in the correct year range and shows the same symptoms as NHTSA ID Number: 16V911000. The airbag light is also on and I am worried that it will not operate properly in an accident. I contacted the local Nissan Dealer and they said there were no recalls on this vehicle. They also told me that no recalls had been completed on my vehicle. I am concerned that they either missed some VINs in the recall or that they have incorrect information. Nissan was not willing to help, I also contacted their Consumer Affairs.

NHTSA ID

11732445

Incident

Apr 20, 2026

POWER LIFT GATE ACTUATORS HAVE FAILED AND BEEN REPLACED 3 TIMES - SEEMS THEY ALWAYS STOP WORKING EVEN IF I RESET AND TROUBLESHOOT.

NHTSA ID

11732067

Incident

Apr 1, 2026

The contact owns a 2016 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle lost automotive power and decelerated and failed to properly accelerate. During the failure, the cruise control unexpectedly deactivated. After turning off and restarting the vehicle, the failure was self-corrected. Additionally, the contact stated that while standing near the vehicle, the rear hatch door erroneously unlocked without pressing the key fob button. While operating the vehicle, the message "Key not Detected" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was approximately 75,000.

NHTSA ID

11728220

Incident

Jul 31, 2023

Mileage

75,000 mi

Rogue seems to hesitate when transmission changes gears

NHTSA ID

11727800

Incident

Mar 28, 2026

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions:  When contamination or foreign material adhere to the lane camera viewing window on the windshield.  When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield.  When the lane camera viewing window on the windshield is temporarily fogged up. Figure 1 Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. HINT: o Refer to the applicable ESM for diagnosis if DTCs are present in the Laser/Radar, ICC/ADAS, or Lane Camera systems. o For further information:  Refer to the following pages.  Use the search keyword “blinking” in the ESM.

INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. The customer states that the ICC stopped working while driving, OR The customer states that the AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), OR The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual

DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)

CVT/TCM CALIBRATION DATA “WRITE” PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.