2017 Toyota Land Cruiser

TL* THE CONTACT OWNS A 2017 TOYOTA LAND CRUISER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS). THE CONTACT CALLED AUTONATION TOYOTA LIBERTYVILLE AT 224-993-9001 (LOCATED AT 1180 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11196658

Incident

Dec 13, 2018

TL* THE CONTACT OWNS A 2017 TOYOTA LAND CRUISER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT SPOKE WITH HAMPTON TOYOTA (6191 JOHNSTON STREET, LAFAYETTE, LA, 337-984-5010) AND WAS INFORMED THAT THERE WAS NO REMEDY. THE DEALER DIAGNOSED THAT THE VEHICLE WAS EXHIBITING AIR BAG FAILURE. WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG INDICATOR FLASHED "AIR BAG ON" AND "AIR BAG OFF". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 42,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11195555

Incident

Jan 1, 2018

Mileage

42,000 mi

PASSENGER AIRBAG SENSOR DEFECTIVE HAS TURNED AIRBAG OFF AND THERE HAS BEEN AN OPEN RECALL SINCE DECEMBER 2018. IT HAS BEEN UNSAFE FOR PASSENGERS TO RIDE IN THE FRONT SEAT.

NHTSA ID

11180483

Incident

Dec 15, 2018

THE CAR (LIKE MANY OTHERS) ALLOWS PRESET SEATING POSITIONS TO BE STORED IN MEMORY. UP TO THREE PREFERENCES CAN BE STORED. NOTHING IN THE VEHICLE PREVENTS FULL RECLINE OF THE DRIVER'S SEAT FROM BEING PROGRAMMED AS A PREFERENCE. THE CONTROLS FOR THE PREFERENCES ARE ON THE DRIVER'S DOOR. THESE VEHICLES ARE OFTEN EQUIPPED WITH SEAT MOUNTED LCD SCREENS FOR THE ENTERTAINMENT OF SECOND ROW PASSENGERS. THESE SCREENS PIVOT OUTWARD TO ALLOW FOR PASSENGERS OF DIFFERENT HEIGHTS. THIS COMBINATION OF FUNCTIONS ALLOWS (ESPECIALLY WHERE THE VEHICLE IS A RENTAL VEHICLE IN THE CASE I EXPERIENCED) FOR THE FOLLOWING ISSUE TO OCCUR: PREVIOUS DRIVER SETS A PRESET SEATING POSITION IN PARTIAL OR FULL RECLINE. NEXT DRIVER INSTALLS A REAR-FACING CHILD SEAT BEHIND DRIVERS'S SEAT. NEXT DRIVER EXITS THE VEHICLE AND TOUCHES PRESET BUTTON ON DRIVER'S DOOR AS THEY EXIT THE VEHICLE. THE SEATBACK WILL THEN BEGIN TO RECLINE AUTOMATICALLY. AN LCD SCREEN THAT IS TILTED UPWARDS WILL IMPACT THE NECK OF AN INFANT IN A REAR-FACING SEAT AND CRUSH THE INFANT'S THORAX. THE RECLINE FEATURE CONTAINS NO SENSOR TO DETECT AN OBSTRUCTION. THE FORCE OF THE RECLINE MOTOR EXCEEDS NORMAL HUMAN STRENGTH. THE INCIDENT I EXPERIENCED WAS WITH AN OLDER (FOUR-YEAR-OLD) CHILD IN A FORWARD-FACING SEAT. AS I EXITED THE VEHICLE I MUST HAVE TOUCHED ONE OF THE SEATING PRESETS. THE SEAT-BACK BEGAN TO RECLINE CRUSHING MY DAUGHTER'S LEGS. VEHICLE HAD TO BE REENTERED AND RESTARTED IN ORDER TO OVERRIDE THE RECLINE.

NHTSA ID

11010150

Incident

Jun 1, 2017

Mileage

10,000 mi

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.