2007 Toyota Land Cruiser

MY HUSBAND AND I OWN A 2007 TOYOTA LANDCRUISER. IT HAS 46,000 MILES ON IT. WE HAVE TAKEN IT IN FOR SERVICE ON SEVERAL OCCASIONS AS THE FRONT END OF THE CAR WILL DROP DOWN, THE VSC AND TRACTION CONTROL LIGHT COME ON, AND THE CAR IS UNCONTROLLABLE TO DRIVE. THIS HAS HAPPENED 5 TIMES, ALL AT COMPLETELY RANDOM TIMES. THE FIRST TIME IT HAPPENED WAS AT 4,900 MILES. ONE TIME IT HAPPENED AND WE DRIVING 75 MPH DOWN HWY 5. THANK GOODNESS WE WERE DRIVING ON A STRAIGHT ROAD OR NO TELLING WHAT COULD OF HAPPENED. ANOTHER TIME THE SUSPENSION COLLAPSED AND A FRONT AXLE BROKE. THE AXLE WAS REPAIRED, BUT THE SOURCE OF THE PROBLEM WAS NOT FOUND. THIS LAST TIME IT HAPPENED WAS ON 2-22-10. I DROVE IT IMMEDIATELY OVER TO CHUCK PATTERSON TOYOTA IN CHICO, CA. THEY PUT IT ON THEIR COMPUTER TO TEST IT AND WE WERE TOLD THEY HAD NO CODE TO FIX IT. THEY TOLD US TO CALL TOYOTA AND THEY WOULD DO THE SAME TO TRY AND REMEDY THE PROBLEM. AFTER MORE THEN A WEEK OF GETTING THE RUN AROUND THEY TOLD US WE NEEDED TO PICK UP OUR CAR AS THEY CAN NOT FIX THE IT!!! ON TOP OF THIS RECURRING PROBLEM WE ARE ON OUR 3RD SET OF TIRES, TWO OF WHICH HAVE BEEN RATED 50,000 MILE. WE HAVE APPLIED FOR ARBITRATION. WE ARE COMPLETELY DISSATISFIED WITH CHUCK PATTERSON TOYOTA AND TOYOTA. WE FEEL TOYOTA IS IGNORING OUR CASE. WE CANNOT BELIEVE WE WERE ASKED TO COME GET OUR VEHICLE AND IT WOULD BE DEALT WITH THEN (THE 6TH TIME) . WE FEEL THE VEHICLE IS UNSAFE FOR OUR FAMILY TO DRIVE. IN ADDITION, BECAUSE OF THE SERVICE RECORDS AND THE FAULTY SUSPENSION BEING RECORDED NUMEROUS TIMES, WE CANNOT SELL OR TRADE THE VEHICLE WITH A GOOD CONSCIENCE KNOWING THAT THE SUSPENSION COULD COLLAPSE AT ANY GIVEN TIME!! *TR

NHTSA ID

10318455

Incident

Feb 22, 2010

Mileage

4,979 mi

VEHICLE SHUTS DOWN AND STOPS RUNNING WITHOUT WARNING. THIS IS TWICE MY NEW TOYOTA HIGHLANDER HYBRID HAS FAILED WITH A 13 DAY PERIOD. THE FIRST INSTANCE WAS 25 NOVEMBER WHILE TRAVELING ON IH-95 NEAR SAVANNAH, GA. THE SECOND INCIDENT WAS 4 DECEMBER 2006 WHILE RETURNING FROM SAVANNAH, GA. PICKING UP THE CAR. IN BOTH INSTANCES THERE WAS A LOUD POP AND THE CAR WENT DEAD. NO STEERING, NO BRAKES, ETC. WE COULD HAVE BEEN SERIOUSLY INJURED ON KILLED WITH NO WARNING AND NO WAY TO CONTROL THE VEHICLE. THE TOYOTA DEALER IN SAVANNAH THOUGHT THEY HAD FIXED THE PROBLEM. THE CAR IS NOW AT THE SELLING DEALER IN DAYTONA BEACH, FL FOR REPAIRS. I AM AFRAID THAT THE CAR WILL NEVER BE SAFE UNTIL TOYOTA ISSUES A RECALL AND DETERMINES WHY THE CAR KEEPS BLOWING FUSE HIGH VOLTAGE< PART NO 90982-11049. THE CAR IS A TOYOTA HIGHLANDER HYBRID 2007 MODEL. YOUR SITE DOES NOT HAVE IT ON THE MODEL MENU SO I USED LAND CRUSIER TO COMPLETE THE FORM. *NM

NHTSA ID

10175174

Incident

Dec 4, 2006

Mileage

459 mi

VEHICLE STOPS RUNNING WITHOUT WARNING. *NM

NHTSA ID

10175172

Incident

Nov 25, 2006

Mileage

272 mi

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.