RoadVitals

2020 Altec Aerial Device

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
25
Latest Aug 29, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Altec Aerial Device. 25 safety recalls have been issued covering this model year; and 67 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

25 campaigns cover this model year

View all 25

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V562000

STRUCTURE:FRAME AND MEMBERS

Aug 29, 2025
903 units potentially affected
The defect: Altec Industries Inc. (Altec) is recalling certain 2011-2025 Aerial Device, Digger Derrick, and 2022-2025 Service Body vehicles. The cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicle.
The risk: A cable step that fails during use increases the risk of injury.
The remedy: Altec will provide owners with instructions to inspect the cable crimps. If the cables are improperly crimped, Altec will provide instructions and a kit to replace the wire rope assemblies. Repairs will be performed free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3246.
Altec Industries, Inc.Manufacturer number CSN-3246View on NHTSA.gov
24V362000

EQUIPMENT:MECHANICAL:BOOM/CRANE/LADDER

May 23, 2024
1,128 units potentially affected
The defect: Altec Industries, Inc. (Altec) is recalling certain 2020-2024 Altec LR7 and LR8 aerial devices. The hydraulic cylinder feeder tube routed near the cylinder rest bracket may become damaged and leak oil, which can result in uncontrolled boom movement.
The risk: Uncontrolled movement of the boom can increase the risk of injury.
The remedy: Altec will replace the cylinder rest pad and the feeder tube if necessary, free of charge. Owner notification letters are expected to be mailed July 22, 2024. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3142.
Altec Industries, Inc.Manufacturer number CSN 3159View on NHTSA.gov
24V015000

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

Jan 11, 2024
437 units potentially affected
The defect: Altec Industries, Inc. (Altec) is recalling certain 2004-2023 AT Series aerial devices. The cables in the engine compartment may contact the vehicle's hood, damaging the cables and causing a short circuit.
The risk: A short circuit increases the risk of a fire.
The remedy: Altec will inspect and relocate the cables and fuse blocks, free of charge. Owner notification letters are expected to be mailed March 8, 2024. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3142.
Altec Industries, Inc.Manufacturer number CSN-3142View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SIL-3273

Altec has received notification from Parker Chelsea, the manufacturer, of an issue with some of their 281 and 890 Series PTOs. An unintended restriction in lubrication flow may produce elevated back pressure in cold-start scenarios, leading to partial engagement of the clutch. Once the vehicle reaches normal operating temperature, the clutch drag will abate. In extreme cases, repeated cold starts may result in clutch disk damage and failure to engage when activated.

CSR-3282

ELECTRICAL SYSTEM; SERVICE BRAKES

Altec Industries, Inc. has been notified by International Motors, LLC that a defect which relates to motor vehicle safety exists in certain 2018 thru 2025 International® MV® Series trucks built 10/25/2017 thru 6/24/2024, 2018 thru 2024 International® 1300 Series trucks built 11/29/2017 thru 6/14/2023 and 2018 thru 2019 International® 4300 Series trucks built 9/20/2017 thru 1/9/2019, with feature codes 0004198, 0004240 (brake system, hydraulic with Hydromax brake booster). This relates to the operation and customer satisfaction of certain Altec aerial devices installed on the affected chassis.

PUN-3210

Altec has developed additional features and functionality for JEMS Connect. Features include Vehicle Status Indicators and Diagnostic Trouble Codes (DTCs), both are accessed from Connect.

CSR-3207

ELECTRICAL SYSTEM; SERVICE BRAKES

Altec Industries, Inc. has received notification from International that a condition exists relating to motor vehicle safety in certain vehicles that are equipped with Altec equipment. Towing variants of the Bendix electronic brake controller’s (EC80) Power Line Communication (PLC) functionality may incorrectly process certain signals. The EC80 may set a fault or stop operating or malfunction. Safety systems that depend on the ECU such as ATC, ABS, ESP, Active Cruise Control (ACC), and Collision mitigation (CMS) systems may have diminished or lost functionality increasing the risk of a crash.

SIL-3143

ELECTRICAL SYSTEM; EXTERIOR LIGHTING

Altec has learned that a 12-volt Airtronics relay installed in the PDM could have been manufactured to an insufficient threshold on certain units built from December 2004 to October 2022. This can cause the relay to overheat and fail, causing the accessory lights to stop working.

SIL-3135

Altec has learned that the standard grab handles located above the lower controls may not have been installed on certain AT41/48 MW/PW aerial units built from April 2020 to February 2024.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Altec Aerial Device by model year
YearComplaintsRecallsInvestigationsIssue Index
2026020—
2025070—
20240100—
20231130—
20220120—
20210220—
2020Viewing0250—
20190290—
20180360—
20170380—
20160260—
20150200—
20140190—
20130160—
20120160—
20110120—
2010090—
20090100—
2008090—
2007080—
2006080—
2005090—
2004080—
2003050—
2002040—
2001040—
2000040—
1999040—
1998040—
1997040—
1996020—
1995020—
1994000—
1993000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.