2024 BMW X5

I am writing to formally document serious and recurring safety concerns with my Certified Pre-Owned 2024 BMW X5e, which I purchased from BMW of Sterling on XXX. On XXX I was merging onto [XXX] during morning rush hour when my vehicle suddenly lost power and shut down in the middle of traffic. The vehicle first displayed a yellow drivetrain warning indicating that I could continue driving at reduced power to the nearest service center. Almost immediately afterward, a red drivetrain warning appeared instructing me to seek service immediately. At that point, the vehicle would not restart and continued displaying the error message. Having a vehicle suddenly become disabled in the middle of a major interstate during rush-hour traffic was both frightening and extremely dangerous. I contacted BMW Assist but was transferred among several representatives without receiving meaningful assistance. VDOT ultimately responded, and the vehicle was towed at my expense to BMW of Sterling. Ultimately, I was informed that BMW of Sterling could not identify the cause of the failure or replicate the problem. I was told that BMW in Germany had been consulted and that the vehicle's electronics had been reset. When I picked up the vehicle, I specifically asked whether it had been tested in electric, hybrid, and sport modes and was told that it had. However, my BMW app indicated that the vehicle had not been charged since before I brought it in for service, which raised concerns for me about the extent of the testing that was performed. On XXX, I drove the vehicle to [XXX], for work. When I returned to the vehicle that afternoon and attempted to start it, I received the same drivetrain warning messages. After approximately 15 minutes, the vehicle eventually started normally, and I was able to drive home without further incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11763444

Incident

Jul 27, 2026

I am requesting NHTSA assistance regarding a serious and recurring braking safety concern involving our BMW X5. We initially reported braking problems to BMW and brought the vehicle to the dealership for evaluation. We were advised that the vehicle was operating normally. Subsequently, a brake related recall was issued, and the vehicle underwent recall related service. Despite this, braking concerns continued. We again reported the problem and were advised after evaluation that the vehicle was operating properly. There were subsequent incidents involving abnormal braking behavior. During 1 incident, my wife was slowly parking the vehicle when it did not stop as expected despite repeatedly applying the brake pedal. The vehicle continued moving and collided with a wall before eventually stopping. We have also experienced abnormal brake vibration and other concerning braking behavior. Because of these repeated safety concerns, the vehicle is currently the subject of pending lemon law litigation involving BMW North America. Most recently, we returned the vehicle to the BMW dealership because of the braking and safety concerns. The vehicle remained there for approximately 4 months. We have not received a clear explanation of what diagnostic testing, inspection, repair, or corrective work was performed during this extended period. We were then informed that the vehicle was ready for pickup. When we went to retrieve it, it was covered with substantial dust and had very low tire pressure. We were unable to take it home. Our primary concern is safety. We do not know whether the reported braking malfunction was identified or corrected, what was done during approximately 4 months at the dealership, or the technical basis for releasing the vehicle for operation. We regularly transport our young children in this vehicle and are extremely concerned about driving it without knowing whether the braking problem has been properly identified and addressed. We respectfully request

NHTSA ID

11758732

Incident

May 23, 2026

Sudden Unintended Acceleration

NHTSA ID

11756303

Incident

Aug 11, 2026

I purchased my 2024 BMW X5 new at BMW Alexandria, Virginia it’s have approximately 34,000 miles . I have taken X5 into dealer warranty repairs regarding malfunction emergency call system since May 2026. Total 3 visits to dealer to resolve this issues has been unsuccessful in resolving the issues . At the moment ,‘‘quote’’from dealership below: the shop foreman has opened the TASARA CASE on the vehicle....and has sent the information to the head engineer of BMW OF NORTH AMERICA. We are waiting on a response at to what to do with the issue that we have....it may need a new HUH module . On two additional separate visits 2 TCU or TSB modules and 1 wiring harness were replaced. On 06/30/26 dashboard warning emergency call malfunction REAPPEAR AGAIN. There are numerous complaints regarding this issues online forum . BMW should take responsibility in resolving this matter maybe it’s in need of a major recall . Furthermore , defects in the emergency call system may result in loss of life / injury what the system was designed features. When I made my purchase on this X5 BMW I was believing its was reliable and trustworthy had me thinking otherwise. 7/14/26 Gotten call today from service advisor they may not be able to resolve issue and mentioned option but didn’t go into details . Afterwards received 2nd text from my service advisor case would be expedited to head engineer of BMW . Wondering what next ??

NHTSA ID

11750450

Incident

May 8, 2026

The driver's odometer and vehicle status screen intermittently blacks out, whereby not showing the speed of the vehicle and any driver warnings. It appears that this may a design issue associated to thermal events (i.e., perhaps the screen is overheating when the outdoor temperature rises to 33 C or more). I have taken my vehicle to the BMW dealership in Chandler, Arizona, so they believed reprogramming was the solution. Shortly thereafter, the screen blackout condition manifested again. I strongly suspect that this is a design safety issue. I am very concerned that BMW didn't properly validate their design nor did have sufficient thermal relieve solutions for higher than normal temperatures.

NHTSA ID

11747520

Incident

Jun 21, 2026

The air conditioning fan has five fan beats starting with extra low, low, medium, high and extra high. The extra low is too low, but when you turn the fan speed up to one, it becomes as loud as the highest setting often sounding way too loud where it is hard to hear anything. Causes a problem then when adjusting buttons to get it to your temperature, especially while driving on an expressway. Vehicle was taken in and looked at by the dealership, but returned with the same issue and issues have also been reported online by various owners of the vehicle.

NHTSA ID

11745118

Incident

Jun 16, 2026

Driving at 70 mph down a clear stretch of highway, no cars in front, panoramic sunroof spontaneously exploded. Not under an overpass, no flying debris. Temperature was 54 degrees F. on a sunny day. The vehicles behind me pulled back as my sunroof showered them. Wife and daughter in vehicle, fortunately, the panoramic shade was closed, so no debris impacted anyone. As it’s visible on the pictures, the explosion was outwards.

NHTSA ID

11739165

Incident

May 16, 2026

While using the Park Assist feature on my 2024 BMW X5, the vehicle was under active system control during a parking maneuver. The system directed the vehicle in reverse and struck an object. I did not apply the accelerator. The vehicle was operating under Park Assist guidance at the time of impact. The collision resulted in damage to the rear bumper. I have reported this to BMW North America and requested a diagnostic scan to retrieve fault codes from the Park Assist module. What component or system failed or malfunctioned, and is it available for inspection upon request? The Park Assist system (automated parking assistance) malfunctioned during an active parking maneuver. While the system was in control of the vehicle, it directed the car in reverse and struck an object. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle moved autonomously and struck an object without driver input, resulting in a collision. A pedestrian, cyclist, or other vehicle in the path could have been seriously injured. The incident demonstrates the system cannot be trusted to safely detect and avoid obstacles while in control of the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The vehicle is being brought to the selling dealer for a diagnostic scan to retrieve fault codes from the Park Assist module. This report is being filed prior to that inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. BMW North America has been notified. Dealer inspection is pending. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the incident. The system gave no indication of malfunction before directing the vehicle into the object.

NHTSA ID

11738966

Incident

May 20, 2026

Air Flap Return

After replacement of the Integrated Braking system (IB)/Power Brake the total distance covered might belower than when handed over to the workshop for the repair.

After programming the vehicle via ISTA/RSUto I-level …26-03-5xx, some of the interiorambient lighting strips (arrows) may begin tofail sporadically after a deep sleep cycle.

Fan Return

The Central Information Display (CID) side of the Multifunction Display (MFD) may flicker intermittently. Theflickering manifests itself in three phases: The image is distorted The central information display turns black (black screen) The image is OK again The complete flickering episode with all the above-mentioned three phases only lasts about half a second intotal each time.

In the affected vehicles, an incorrect screwlocking device (circled) may have been usedfor the mounting bolts of the door latch locks.