2010 Chevrolet Traverse

On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.

On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648

Side airbags deployed when we slid off the road. No impact not even a scratch or dent on the vehicle. We did not hit anything but only slid sideways off the road. The insurance company inspected the vehicle nothing but the airbags were damaged. No other warnings.

NHTSA ID

11710876

Incident

Dec 28, 2025

Seat belts all lock up and back latch falls when opening

NHTSA ID

11647549

Incident

Mar 11, 2025

The contact owned a 2010 Chevrolet Traverse. The contact stated while the vehicle was parked, the contact discovered that the driver's side door, the driver's side seat, and the ceiling had caught on fire and was burned; the windshield was also cracked. The vehicle was unoccupied during the fire. A Fire Department report was filed the following day and the Fire Department inspected the vehicle and determined that the wiring was hot to the touch and could have possibly caused the fire; the vehicle was deemed totaled. The local dealer was not contacted. A Police report was not filed. The vehicle remained at the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 175,000.

NHTSA ID

11630211

Incident

Dec 6, 2024

Mileage

175,000 mi

No power steering at low speed . Makes it dangerous to turn sharp corners. Almost impossible to park in a parking spot if there’s other vehicles.so I park way out away from vehicles . I have had two power steering pumps and lines replaced . And still have the same issue. .

NHTSA ID

11590864

Incident

Jun 7, 2023

I have now been told that my rack and pinion is leaking by 3-4 different mechanics. In doing a google search, I see that through various years of the chevy traverse, the rack and pinion leaking and needing to be replaced at a high cost (and also being a big safety risk to not replace) is a very common issue in the traverse.

NHTSA ID

11545275

Incident

Feb 8, 2022

For several years now, when someone sits on the front passenger seat, the airbag light will intermittently come on. It also comes on if the person gets out of the seat. I took the vehicle to a dealership and they charged me over $100 to diagnose, and said the cable was loose and they fixed it. The next day it started doing this same thing again, but it doesn't happen when the dealer looks at the vehicle to replicate and fix the issue.

NHTSA ID

11545273

Incident

Jul 14, 2021

Power steering is going out. Will only turn when rmps are up. Just bought car a few months ago

NHTSA ID

11540422

Incident

Aug 2, 2023

My Traverse doors will lock, unlock, engine will race high then down shift now it will also shut off after it has done this while driving down the road. The safety issue is if it happens to stop running while on the highway or any road with traffic. Right now I am not able to drive it as it won’t start back up after it dies unless you let it cool off. I had to call my insurance for roadside assistance to get it towed. A

NHTSA ID

11540287

Incident

Aug 17, 2023

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

New Vehicle Monitoring Programs Section in IVH