2024 Ford Mustang

Bought the car in XXX noticed mold on the passenger floor board, non Ford dealer said window must of been left down made sense at time. They cleaned mold up. Drove it today in the rain noticed water on floor did my research found out it had a recall of 25C43 or NHTSA 25V546. Went to my dealer they said it was inspected in Dec and closed as complete with another dealership. Obviously it’s not fixed correctly because water is still running into the floor board and across the BCM. I did a water test of my own on XXX. I removed the passenger side kick plate ran the hose on the cowl off the car waited 6-10 minutes saw water intruding into the car, which proves repair was not completed properly. My problem is the dealer won’t touch it without me paying because it’s a closed recall on there end. I called Ford Corporate they told me it’s been completed in December to pay dealer and have it fixed and keep receipts and see if I’m eligible for a refund. Not holding my money hostage for there recall. This is a major safety recall that Ford is suppose to fix free of charge. I as the consumer should not have to pay for a diagnostic test to get this resolved. I’m going back to dealer tomorrow. I spoke with was [XXX] of Kingsport. I have both a dealer and Ford corporate selling me to pay out of pocket. Totally unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11766775

Incident

Sep 24, 2026

My vehicle is subject to Ford safety recall 26C40 / NHTSA recall 26V547. I contacted an authorized Ford dealership to have the recall remedied. The dealership confirmed in writing that the recall is currently under Advance Notice and that Ford has not yet provided dealers with the remedy or technical repair instructions. Therefore, the dealership cannot perform the recall repair at this time. NHTSA’s recall lookup currently shows the status as “Recall Incomplete, remedy not yet available” and states that the remedy is anticipated to be available on December 21, 2026. I am willing to have the recall repair performed immediately when the remedy becomes available. I am filing this complaint because the manufacturer is currently unable to remedy this open safety recall. I have written correspondence from an authorized Ford dealer confirming that no repair can currently be performed.

NHTSA ID

11765731

Incident

Sep 9, 2026

The contact owns a 2024 Ford Mustang. The contact stated that while driving 75 MPH, the vehicle stalled. The contact coasted the vehicle to the side of the road, shifted to park(P) and waited five minutes, and restarted the vehicle. The failure was a recurring failure. Additionally, the vehicle lost windshield washer fluid pump functionality and days later by the check engine warning light illuminated due to a weak or failing battery. The contact associated the failure with NHTSA Campaign Number: 26V547000 (Electrical System). The dealer was contacted but was unable to reproduce failure and stated that vehicle needed a software update. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 27,500.

NHTSA ID

11765084

Incident

Jul 7, 2026

Mileage

27,500 mi

*While driving at a normal, non-excessive speed, another vehicle began pulling out of a neighborhood ahead of me. I attempted to slow down, but the vehicle did not respond to braking as expected — it continued moving despite my attempt to stop. When I tried to turn the steering wheel to avoid the situation, the wheel felt stuck/resistant and did not respond normally. As a result, I began sliding and lost control, crossing into the oncoming lane of traffic. I was able to regain enough control of the steering to pull back into my own lane. Fortunately, there was no oncoming traffic at that moment, or this could have resulted in a head-on collision. Weather conditions were dry and clear; it was not raining. This occurred after I received a recall notice (NHTSA Recall 26V547 / Ford Compliance Recall 26C40) for my vehicle stating that engine wire harness grounds may fAil. potentially causing loss of motive power, and that Ford does not currently have a remedy available. I reported this incident to Ford shortly after it occurred.

NHTSA ID

11764864

Incident

Aug 12, 2026

The manufacturer marked Safety Recall 25C43 as completed on this VIN. However, the remedy has failed. The vehicle is currently suffering from the exact safety hazard described in NHTSA Campaign 25V546000 (water intrusion, wiring harness corrosion, and total taillight failure). The authorized dealer refuses to re-service the vehicle because the recall is marked 'complete' on the VIN, and Ford Corporate has denied goodwill assistance and failed to fulfill scheduled manager callbacks. The vehicle remains an active safety hazard on public roads.

NHTSA ID

11764257

Incident

Sep 10, 2026

Restraint indicator lamp warning. The restraint control module has detected a fault with the passenger airbag.

NHTSA ID

11763251

Incident

Sep 9, 2026

The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 26V547000 (Electrical System); however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and accelerating, the vehicle jumped and hesitated before accelerating. The contact stated the “Service Vehicle” warning light illuminated, and the message of an electrical wiring failure was displayed. The vehicle was taken to the dealer and was first diagnosed with power train failure. The power train system was reset; however, the failure persisted. The vehicle was returned to the dealer to be diagnosed, and the failure was associated with the recall. The failure mileage was approximately 43,000.

NHTSA ID

11761510

Incident

Apr 25, 2026

Mileage

43,000 mi

I am extremely disappointed with Ford’s handling of my situation and the lack of customer support for what appears to be a premature major component failure. I own a 2024 Ford Mustang GT with only 56,022 miles. While driving, my air conditioning suddenly stopped blowing cold air. I took the vehicle to an authorized Ford dealership, where it was diagnosed with a catastrophic A/C compressor failure. The compressor had internally locked up, sending metal shavings throughout the A/C system. I was told the repair would require replacing the compressor, expansion valve, desiccant, belt, flushing the system, and recharging the A/C, with an estimated cost of nearly $5,000. I contacted Ford Customer Relationship Center and requested goodwill assistance because this is a 2024 vehicle and this type of catastrophic failure should not happen at only 56,000 miles. I explained that I had only owned the vehicle for approximately 7,000 miles after purchasing it used with around 49,000 miles. Unfortunately, I was simply told that there was nothing Ford could do because the vehicle was outside of the basic warranty. There was no meaningful effort to review the circumstances, no offer of partial assistance, and no indication that Ford was willing to stand behind what appears to be an unusually premature failure of a major factory component. I understand warranties have limits, but customer service should go beyond simply reading warranty terms. A compressor that fails catastrophically and contaminates the entire A/C system on a vehicle this new is not something most owners would reasonably expect. I wasn’t asking Ford to ignore its warranty—I was asking the company to stand behind its product through goodwill assistance for an unusual failure. This experience has left me questioning Ford’s commitment to customer satisfaction. When a major component fails unexpectedly on a relatively new vehicle, customers deserve more than a quick denial. I expected better from a company with Ford.

NHTSA ID

11754503

Incident

Jul 27, 2026

Some of the following vehicles: * 2023-2025 F-Super Duty built on or before 02-Feb-2025 * 2024-2026 Ranger/Bronco/Mustang * 2024-2025 F-150 built on or before 15-Jul-2025 * 2024-2025 Nautilus built on or before 16-Feb-2025 * 2025 Explorer/Aviator built on or before 01-Feb-2025 may exhibit all of the following symptoms: - "No Key Detected" message displayed on the instrument panel cluster (IPC). - Key fob does not work in the backup slot. - Remote keyless entry (RKE) (lock and unlock from the key fob) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, start the vehicle using both key fobs. If the no crank/no start condition with "No Key Detected" concern is present, reprogram both key fobs and retest. If the no crank/no start condition with "No Key Detected" is still present, replace the body control module (BCM). Refer to Workshop Manual (WSM), Section 419-10. For claiming, use causal part 15604 and labor operation MT55118SSM up to 1.8 hours.

Some 2024-2026 Mustang vehicles built on or before 23-Apr-2026 may exhibit a sagging headliner appearance at the door openings which show the raw headliner edge untucked from the door glass run. An updated door glass run has been released for service (Left Side:PR3Z-6321597-B, Right side:PR3Z-6321596-B). Refer to Workshop Manual, Section 501-05.

Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charging system is operating properly with no charging related diagnostic trouble codes (DTC) stored. This may be due to someone using an aftermarket programmer to change the body control module (BCM) configuration to disable the auto start/stop system or perform other unsupported programming modifications. To correct this condition on F-150 and Bronco vehicles, download and run the Ford Diagnosis and Repair System (FDRS) application titled "BCM-Charging System Configuration Correction". Running this application will determine if the BCM configuration was modified by the customer and if so, provide the option to return the configuration back to factory settings. For other vehicle models exhibiting concerns related to unsupported aftermarket BCM programming, submit a Technical Support Request (TSR) requesting support to revert the BCM configuration

NEW VEHICLE DELIVERY HOLD - Emissions Recall 26E04 Certain 2021-2025 Model Year F-150, Maverick, Mustang, Ranger, Expedition, Bronco Sport, Explorer, Bronco, Navigator, and Aviator Vehicles Powertrain Control Module Software Update

This bulletin supersedes 26-2241. Reason For Update: update the parts list to correct the claim quantity of the part number JB3Z-4B496-B from 3 to 6. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: * Harsh 3-4, 4-5 upshifts * Harsh 5-3, 4-3 downshifts * Harsh reverse engagements These symptoms may be worse when cold. This may be due to the F clutch friction plates brinelling into the clutch and planetary container cylinder (7B177).

Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display after welcome animation. The rear-view camera will still function when shifting the vehicle to reverse under these conditions.