RoadVitals

2002 Keystone Montana

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
7
Latest Oct 6, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 27, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 7 NHTSA owner-reported complaints for the 2002 Keystone Montana, most frequently naming the other / unspecified, body & structure and brakes categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified545.5%
  • Body & structure218.2%
  • Brakes19.1%
  • Powertrain (other)19.1%
  • Steering19.1%
  • Suspension19.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V521000

EQUIPMENT

Oct 27, 2010
5,633 units potentially affected
The defect: KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
The risk: AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
The remedy: KEYSTONE IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
KEYSTONE RV COMPANYManufacturer number 10-151View on NHTSA.gov
07V134000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 22, 2007
122,162 units potentially affected
The defect: CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: THIS COULD RESULT IN A FIRE.
The remedy: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.
KEYSTONE RV COMPANYView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Oct 6, 2010
Fire reported

2002 KEYSTONE MONTANA. CONSUMER WRITES REGARDING DEFECTIVE DOMESTIC REFRIGERATOR AND RECALL NOTICE. *TGW THE CONSUMER STATED THE RV CAUGHT ON FIRE DUE TO THE DEFECTIVE REFRIGERATOR. THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT A RECALL NOTICE HAD BEEN SENT TO HIS RESIDENCE. HOWEVER, THE CONSUMER STATED HE MOVED FROM THAT ADDRESS WHICH IS NOW A RENTAL PROPERTY. *JB

NHTSA ID
10359748
Incident
Aug 31, 2009
Body & structureOther / unspecified
Filed May 27, 2009

I HAVE A 2002 KEYSTONE MONTANA FIFTH WHEEL RV. LAST YEAR I TOOK IT IN THE SHOP BECAUSE MY SLIDEOUT WAS MOVING WHEN IT WAS HOOKED TO THE TOW VEHICLE. LONG STORY SHORT, IT HAS BEEN IN THE SHOP FOUR TIMES AND THEIR ARE STILL PROBLEMS WITH THE FRAME. THE PROBLEM IS THE WELDS KEEP BREAKING ON THE FRAME. THE SHOP TOLD ME I WAS LUCKY, THAT WITH THE WAY THE WELDS ARE BREAKING, THE WHOLE UNIT COULD HAVE FALLEN APART OR OFF THE FRAME WHILE ON THE HIGHWAY. STILL NOT SURE HOW TO FIX THIS. THERE WERE NO INCIDENTS CAUSED THE FAILURE. SO FAR IT HAS COST CLOSE TO $8000.00 IN REPAIRS AND IT STILL BREAKS. UPON GOOGLING THIS PROBLEM, THERE ARE MANY HITS WHERE ALL STATE THE SAME PROBLEM. THE PROBLEM IS THE FRAME IS TOO WEAK TO SUPPORT THE TRAILER'S WEIGHT. MY REPAIR SHOP CALLED ME AND SAID THEY HAVE ANOTHER KEYSTONE TRAILER THAT JUST CAME IN FOR THE SAME PROBLEM. WHAT ARE THE CHANCES IN A SMALL TOWN FOR THAT TO HAPPEN? ON A SIDE NOTE, I HAD PROBLEMS WITH THE TIRES, THEY KEPT BLOWING. I NOTICE MANY MANY RV MANUFACTURES PUT TIRES ON WITH MINIMAL CLEARANCE FOR THE WEIGHT OF THE TRAILER, AND ALSO PUT AXLES THAT ARE BARELY RATED FOR THE TRAILERS AS WELL. YOU PUT A PILLOW IN THE TRAILER AND YOU ARE OVER YOUR AXLE AND TIRE WEIGHT RATING. I INSTALLED TIRES OF THE NEXT LOAD RATING UP AND HAVE NOT HAD A SINGLE PROBLEM. I HAD THE SAME PROBLEM WITH THE TIRES ON MY PREVIOUS TRAILER, A NUWA FIFTH WHEEL. THEY KEPT BLOWING AND FINALLY I REPLACED THEM ALL WITH THE NEXT SIZE UP. THIS PROBLEM TRULY IS A ROAD HAZARD, HAVING A BLOW OUT ON A RV GOING 65MPH ON THE FREEWAY. ALSO, THE PROBLEM OF HAVING THE TRAILER FALLING OFF A FAILED FRAME WHILE TRAVELING ON THE FREEWAY. *TR

NHTSA ID
10270076
Incident
Aug 1, 2008
Body & structureOther / unspecified
Filed Jan 7, 2009

TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FIBER GLASS HAD A CRACK CAUSED BY THE FLEXING OF THE HITCH, WHICH COULD NOT SUPPORT THE TRAILER. HE HAS EXPERIENCED MULTIPLE FAILURES WITH THE HYDRAULIC AND STATED THAT THE VEHICLE WAS DESIGNED POORLY. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT MAKE ANY REPAIRS. THERE WAS NO CRACK AT THE TIME OF THE PURCHASE. THE FAILURE MILEAGE WAS 3,000. UPDATED 02-18-09 *BF UPDATED 02/18/09. *JB

NHTSA ID
10254135
Incident
Jun 6, 2008
Mileage
3,000 mi
Suspension
Filed Jul 29, 2008

TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA, MODEL NUMBER 2955RL. THE AXLE HAS A DEFECT THAT IS WEARING THE TIRES. IN OCTOBER OF 2007, THE CONTACT PLACED NEW TIRES ON THE TRAILER. IN JANUARY OF 2008, THE TIRES HAD TO BE REPLACED. HE WILL TAKE THE TRAILER TO THE DEALER FOR A DIAGNOSIS. THE CURRENT AND FAILURE MILEAGES WERE 3,000.

NHTSA ID
10236212
Incident
Jan 1, 2008
Mileage
3,000 mi
Other / unspecified
Filed May 9, 2008

TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE) ON MARCH 11, 2008. THE NOTICED INDICATED THE RISK OF A POTENTIAL FIRE HAZARD. HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED IN APRIL OF 2008; HOWEVER, THE DEALER REFUSED AND STATED THAT THE REPAIRS STOPPED ON APRIL 1, 2008. THE SERVICE MANAGER AT THE DEALER INFORMED THE CONTACT THAT HE WAS THE FOURTH CONSUMER THAT WAS DENIED THE REPAIR. THE CONTACT CONSULTED THE MANUFACTURER SEVERAL TIMES, BUT WAS PUT OFF AND NOT ASSISTED. THE CONTACT REFERENCED MANUFACTURER NUMBER 22485147. THERE HAD BEEN NO FAILURE TO DATE. UPDATED 07/16/08*LJ THE CONSUMER STATED THE BOILER WAS DEFECTIVE. UPDATED 07/16/08

NHTSA ID
10227152
Incident
Apr 10, 2008
BrakesPowertrain (other)Steering
Filed Jul 5, 2007

SPINDLE BENT, CAUSING BRAKES TO STICK. HAD TO REPLACE AXLE. DID HAVE AN AXLE. *AK

NHTSA ID
10195440
Incident
Apr 15, 2007
Other / unspecified
Filed Jun 4, 2007

TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE REFRIGERATOR WAS SERVICED FOR NHTSA RECALL # 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE). THE VEHICLE WAS TAKEN TO THE DEALER FOR THE REPAIR WHO CHARGED $149.33 FOR LABOR. THE WORK ORDER SPECIFICALLY STATED, "PERFORMED RECALL WORK" AND NO OTHER WORK WAS AUTHORIZED. THE PURCHASE DATE WAS UNKNOWN. THE CONSUMER PROVIDED A COPY OF THE INVOICE FOR REPAIR. UPDATED 07/05/07 *TR

NHTSA ID
10192423
Incident
Apr 25, 2007

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana by model year
YearComplaintsRecallsInvestigationsIssue Index
2026130—
2025000—
2024000—
2023610—
2022730—
2021420—
2020310—
2019240—
2018530—
2017810—
2016910—
2015230—
20141141—
2013961—
20121110—
2011380—
20101250—
2009950—
2008440—
20071060—
20061020—
2005630—
2004750—
2003330—
2002Viewing720—
2001120—
2000110—
1999010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.