RoadVitals

2007 Keystone Montana

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest Aug 24, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 10 NHTSA owner-reported complaints for the 2007 Keystone Montana, most frequently naming the tires & wheels, body & structure and electrical categories. 6 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels555.6%
  • Body & structure111.1%
  • Electrical111.1%
  • Other / unspecified111.1%
  • Suspension111.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Nov 17, 2010
4,770 units potentially affected
The defect: KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
The risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
The remedy: KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.
KEYSTONE RV COMPANYManufacturer number 10-150View on NHTSA.gov

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 17, 2008
161,250 units potentially affected
The defect: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
The remedy: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.
KEYSTONE RV COMPANYManufacturer number 08-111View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Aug 24, 2015

WHILE TRAVELLING HOME FROM A CAMPOUT, I NOTICED EXCESSIVE SPRING IN THE FIFTH WHEEL CAMPER AT THE KING PIN. AT NEXT FUEL STOP I IDENTIFIED THAT THE HITCH BOX WELDS TO THE CAMPER FRAME WAS BROKE AND GAPPED APPROX. 1/2", THE HITCH BOX IS THE WELDED MEMBER TO THE CAMPER THAT ALLOWS THE CAMPER TO BE CONNECTED TO THE TOW VEHICLE. HAD IT COMPLETELY SEPARATED THE CAMPER WOULD HAVE BEEN LOOSE FROM THE TRUCK. THIS FRAME IS BUILT BY LIPPERT WHO PROVIDES MANY OF THE FRAMES FOR CAMPER MANUFACTURERS. I CONTACTED LIPPERT AND WAS TOLD THAT IT ISN'T WARRANTIED DUE TO AGE. THIS COMPONENT SHOULD LAST LONGEST OF ANYTHING ELSE ON A CAMPER IN MY OPINION. SEVERE DAMAGE AND DEATH COULD RESULT IF THIS COMPONENT FAILS AT HIGHWAY SPEED WITH TRAFFIC.

NHTSA ID
10758998
Incident
Aug 10, 2015
Mileage
30,000 mi
Other / unspecified
Filed Jan 24, 2013

TOOK DELIVERY OF A NEW 2007 KEYSTONE MONTANA 3400RL (JANUARY 11, 2007) THAT IS STAMPED WITH A GAWR OF 7,000 LBS AND GVWR 15,500 LBS. THE FACTORY TREDIT T6 WHEELS HAVE A CASTING STAMP OF 3,042, BUT A STICKER ON THE RIM INDICATING 3,750 LBS @ 110 PSI. (AT LEAST 3,500 LBS WOULD BE REQUIRED TO MEET THE GAWR AND GVWR). WHEN WE REPLACED TIRES IN 2008, THE TIRE DEALER SAID THE STICKER LOOKED SUSPICIOUS AND REQUESTED THE RATING FOR THE T6 WHEEL TO BE IN WRITING FROM TREDIT. WE OBTAINED THAT VERIFICATION IN THE FORM OF AN EMAIL FROM TREDIT IN 2008, WHICH WE HAVE. WE AGAIN NEED TO REPLACE THE TIRES AND WE REQUESTED VERIFICATION IN WRITING FROM TREDIT, HOWEVER THIS TIME WE LEARN VIA EMAIL FROM TREDIT THAT THE RATING ON THE STICKER HAS BEEN RESCINDED AS THAT WHEEL NEVER ACTUALLY PASSED THE LOAD TEST. WITHOUT THE STICKER RATING, OUR STAMPED 3,042 WHEELS ARE 500LBS UNDER-RATED FOR THE LOAD, OR 2,000 LBS OVERLOADED FOR THE GVWR AS DELIVERED FROM THE FACTORY, NOT TO MENTION THAT THE FACTORY TIRES EXCEEDED THE LOAD CAPACITY ON THE WHEELS AS WELL. THERE WERE NO NOTIFICATIONS OR RECALLS RECEIVED ABOUT CHANGES IN THE WHEEL RATING, AND WE ARE ORIGINAL OWNERS. THERE IS NO MENTION OF THE DISCREPANCY ON THE KEYSTONE WEBSITE UNDER NOTIFICATIONS AND RECALLS, EVEN THOUGH THIS ISSUE EXTENDED THROUGH AT LEAST ONE MODEL YEAR, POSSIBLY TWO. THERE IS SOMETHING VERY SUSPICIOUS ABOUT THE WAY THE STICKER WAS HANDLED. OUR MODEL MONTANA WAS BUILT WITHIN THE FIRST MONTH THAT KEYSTONE/MONTANA SWITCHED TO 7,000 LB CAPACITY AXLES, YET THE WHEELS WERE THE SAME TREDIT T6 USED SINCE 2005 ON THE 6,000 LB CAPACITY AXLES. I BELIEVE THERE COULD HAVE BEEN FRAUDULENT ACTIVITIES LEADING TO THE STICKERS TO ALLOW THE WHEELS TO MEET THE ADDITIONAL CAPACITY OF THE NEW AXLES. *TR

NHTSA ID
10494585
Incident
Jan 23, 2013
Body & structure
Filed Nov 29, 2011

I HAVE A 2007 KEYSTONE MONTANA FIFTH WHEEL WITH BAL "C" JACKS (NORCO INDUSTRIES) ON THE REAR FRAME. WHILE TRAILERING IN THE SAN FRANCISCO AREA I WAS SIGNALED TO PULL OVER BY ANOTHER DRIVER. WHEN I DID, I NOTICED THE BOTH C JACK WERE DRAGGING ON THE PAVEMENT. IT WAS NOT THE PEDESTAL END OF THE JACKS BUT THE ENDS TOWARD THE CENTER OF THE TRAILER AND THE T BRACKETS BRACKETS WERE BENT. I HAD TO REMOVE BOTH JACKS TO BE ABLE TO RETURN TO MY HOME IN ARIZONA. I DID SOME RESEARCH ON THE JACKS AND I DETERMINED THAT THERE WAS A SUPPORT CHANNEL THAT WAS MISSING. I PURCHASED THE NECESSARY PARTS THROUGH A DEALER AND INSTALLED THEM MYSELF. APPARENTLY THE SUPPORT CHANNEL FELL OUT SOMEWHERE ON THE FREEWAY, I KNOW NOT WHERE. ACCORDING TO THE INSTALL INSTRUCTIONS FOR THE JACKS, THE SUPPORT CHANNEL SHOULD BE WELDED OR SECURED BY SCREW. IT WAS NOT. THERE WAS NO SIGN OF A SCREW EVER BEING PRESENT. I HAVE SINCE MET TWO OTHER MONTANA OWNERS WHO HAVE THE SAME C JACK SYSTEM AND THEIR SUPPORT CHANNELS ARE STILL PRESENT BUT NOT SECURED. ONE WAS WITHIN AN INCH OF FALLING OFF! I CALLED KEYSTONE CUSTOMER SERVICE IN AUGUST AND RELAYED THE INFORMATION TO THEM. TO MY SURPRISE THEY DID NOT APPEAR TO CARE ABOUT THE INCIDENT. I SUGGESTED THAT IT WAS A POTENTIAL FOR ACCIDENTS IF SOMEONE WAS HIT BY OR RAN OVER A SUPPORT CHANNEL WHICH COULD FALL ONTO THE ROADWAY. IT DIDN'T PHASE THEM AND SINCE THE 5TH WHEEL WAS ALMOST 4 YEARS OLD AND OUT OF WARRANTY, THEY WOULD DO NOTHING FOR ME. I DON'T CARE THAT THEY WOULDN'T HELP ME WITH PARTS OR LABOR, I FIXED IT MYSELF WITH ABOUT $20 WORTH OF PARTS AND MY OWN LABOR TIME. I FIND IT ABSOLUTELY IRRESPONSIBLE THAT THEY WON'T ADMIT THAT THERE COULD BE A PROBLEM WITH THEIR METHOD OF INSTALLING THE JACKS. SOMEONE SHOULD GET THE WORD OUT! *KB

NHTSA ID
10437722
Incident
Jul 28, 2011
Tires & wheels
Filed Feb 21, 2011

THE FIRST SET OF TIRES FREESTAR RADIAL S/T 235/80/16 LOAD RANGE E WERE REPLACED BY MISSION TIRE AFTER 3280 MILE BECAUSE OF SIDEWALL FAILURE, THE TIRES SENT TO REPLACE THE BAD ONES LASTED 1680 MILES. THEY HAVE TREAD SEPARATION AND WALL RUPTURE. I AM IN THE PROCESS OF TRYING TO RECOUP MY TIRE COST. THESE TIRES ARE VERY UNSAFE FOR HIGHWAY USE,BECAUSE OF BLOWOUT OR TREAD LOSS AT HIGHWAY SPEEDS. NO ONE WAS INJURED BECAUSE OF THE TIRE PROBLEMS BUT VERY WELL COULD HAVE BEEN. SEVEN OF THE EIGHT TIRE I HAVE HAD WERE A DEATH TRAP IN MY OPINION AND I WILL NEVER OWN ANOTHER TIRE MANUFACTURED BY NANKANG OR SOLD THROUGH MISSION TIRE. THE TIRES IN THIS COMPLAINT ARE ALL TIRES ON THE TRAILER TANDEM AXEL FRONT AND REAR. IF THERE HAD BEEN A BLOWOUT BECAUSE OF THESE TIRES THERE IS NO DOUBT THAT A CONSIDERABLE AMOUNT OF DAMAGE OR EVEN DEATH COULD HAVE BEEN A VERY GOOD POSSIBILITY BECAUSE OF THE HIGHWAY SPEED. *TR

NHTSA ID
10383485
Incident
Jul 27, 2010
Mileage
3,200 mi
Tires & wheels
Filed Sep 4, 2009

I HAVE A 2007 KEYSTONE MONTANA 5TH WHEEL RV THAT CAME WITH FOUR MISSION TIRES, WHICH ARE SOLD BY TIRECO IN GEORGIA. ON AUGUST 29, 2009, I WAS DRIVING MY 5TH WHEEL CAMPER ON THE RT. 50 CHOPTANK RIVER BRIDGE95. THE DRIVER SIDE REAR TIRE, OF MY MONTANA RV, DELAMINATED WHILE DRIVING ACROSS THE BRIDGE. THIS TIRE FAILURE CAUSED APPROXIMATELY $2200 DOLLARS IN DAMAGE TO MY MONTANA. THE ERIE INSURANCE COMPANY TOOK PICTURES OF THE TIRE AND TOOK CUSTODY OF THE MISSION TIRE. THE SERVICE MANAGER AT BECKELYS RV SHOP LOOKED AT THE 2 REMAINING ORIGINAL MISSION TIRES AND THE TREAD ON ONE IS APPROXIMATELY 90 % SEPARATED AND THE OTHER IN ABOUT 75% SEPARATED AT THIS TIME. NOTE: THE MISSION BRAND TIRE WAS NOT IN THE DROP DOWN MENU FOR TIRES, SO I PICKED AGWAY G7014 AS MY CHOICE, BUT THE ACTUAL TIRE WAS A MISSION TIRE. PLEASE ADD MISSION TIRE AS A CHOICE IN THE DROP DOWN MENU. *TR

NHTSA ID
10282834
Incident
Aug 29, 2009
Tires & wheels
Filed Sep 4, 2009

I HAVE A 2007 KEYSTONE MONTANA 5TH WHEEL RV THAT CAME WITH FOUR MISSION TIRES, WHICH ARE SOLD BY TIRECO IN GEORGIA. ON MAY 16, 2009, I WAS DRIVING MY 5TH WHEEL CAMPER ON RT. 95. THE PASSENGER SIDE FRONT TIRE, OF MY MONTANA RV, DELAMINATED WHILE DRIVING ON RT.95. THIS TIRE FAILURE CAUSED APPROXIMATELY $2800 DOLLARS IN DAMAGE TO MY MONTANA. THE ERIE INSURANCE COMPANY TOOK PICTURES OF THE TIRE, BUT DID NOT KEEP THE MISSION TIRE. NOTE: THE MISSION BRAND TIRE WAS NOT IN THE DROP DOWN MENU FOR TIRES, SO I PICKED AGWAY G7014 AS MY CHOICE, BUT THE ACTUAL TIRE WAS A MISSION TIRE ST235/80R16. PLEASE ADD MISSION TIRE AS A CHOICE IN THE DROP DOWN MENU. *TR

NHTSA ID
10282832
Incident
May 16, 2009
Tires & wheels
Filed Jul 29, 2009

TREAD SEPARATED FROM TIRE AT 60 MPH, DAMAGING UNDERCARRIAGE OF TRAILER. INSPECTION OF OTHER TIRES FOUND ANOTHER ONE BEGINNING TO HAVE IRREGULAR TREAD PATTERN DUE TO BELT SEPARATION. SECOND TIRE STILL HAD 80 PSI IN IT. TIRES WERE 23 MONTHS OLD WITH 3000 MILES ON THEM. ST235/80R16E. *TR

NHTSA ID
10278611
Incident
Jul 24, 2009
Mileage
3,000 mi
Electrical
Filed Sep 17, 2008

WHILE HOOKING UP FIFTH WHEEL RV TO TOW VEHICLE VIA ELECTRICAL UMBILICAL CORD A SEVERE SHORT OCCURRED CAUSING EXTENSIVE WIRING DAMAGE INSIDE THE FIFTH WHEEL RV. THE PROBLEM WAS CAUSED BY INADVERTENTLY INSERTING UMBILICAL CORD PLUG FROM FIFTH WHEEL INTO RECEPTACLE ON TOW VEHICLE 180 DEGREES OUT OF PHASE. EVEN THOUGH PLUG AND RECEPTACLE ARE KEYED TO PREVENT THIS FROM HAPPENING IT IS ENTIRELY POSSIBLE TO PLUG IT IN INCORRECTLY. THIS CAUSED THE BATTERY CHARGE WIRE FROM FIFTH WHEEL TO BE APPLIED DIRECTLY TO THE GROUND OF THE TOW VEHICLE AND CAUSED SEVERE MELTING OF INSULATION, RED HOT WIRE, AND LOTS OF SMOKE. THERE APPARENTLY IS NO SAFETY DEVICE, IE., FUSE OR FUSIBLE LINK PROVIDED BY THE MFG OF THE FIFTH WHEEL TO PREVENT THIS DAMAGE FROM HAPPENING IN CASE BATTERY CHARGE WIRE CONTACTS GROUND IN ANY FASHION, SUCH AS INADVERTENTLY INSTALLING UMBILICAL CORD PLUG INTO RECEPTACLE ON TOW VEHICLE UPSIDE DOWN. *TR

NHTSA ID
10242677
Incident
Sep 14, 2008

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana by model year
YearComplaintsRecallsInvestigationsIssue Index
2026130
2025000
2024000
2023610
2022730
2021420
2020310
2019240
2018530
2017810
2016910
2015230
20141141
2013961
20121110
2011380
20101250
2009950
2008440
2007Viewing1060
20061020
2005630
2004750
2003330
2002720
2001120
2000110
1999010

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.