RoadVitals

2014 Keystone Montana

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Apr 10, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 11 NHTSA owner-reported complaints for the 2014 Keystone Montana, most frequently naming the other / unspecified, body & structure and tires & wheels categories. 4 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified533.3%
  • Body & structure320.0%
  • Tires & wheels213.3%
  • Electrical213.3%
  • Interior & seats16.7%
  • Brakes16.7%
  • Visibility16.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
15V102000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Feb 23, 2015
5,390 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2013-2015 Montana vehicles manufactured November 1, 2012, to May 22, 2014, 2014-2015 Raptor vehicles manufactured February 3, 2014, to January 15, 2015, and 2015 Dutchmen Voltage vehicles manufactured May 6, 2014, to February 3, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
The risk: If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
The remedy: Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall began on April 7, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.
Keystone RV CompanyManufacturer number 15-224View on NHTSA.gov
14V136000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 21, 2014
1,957 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2013-2014 Montana, 2014 Alpine, Big Sky, and Fuzion, and 2014 Dutchmen Infinity and Voltage fifth wheel trailers equipped with Frigidaire KG series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013, in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
The risk: If the microwave starts on its own and there are contents inside, a fire could result.
The remedy: Keystone will notify owners, and dealers will repair the membrane/keypad component, free of charge. The recall began on April 30, 2014. Owners may contact Keystone Customer Service by calling 1-866-425-4369. Keystone's number for this recall is 14-204.
Keystone RV CompanyManufacturer number 14-204View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE15018ClosedPreliminary Evaluation

Emergency Exit Obstruction

Opened May 1, 2015
Closed Jul 21, 2015

The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILERLed to recall 15V409000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 11
Other / unspecified
Filed Apr 10, 2018

KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????

NHTSA ID
11084444
Incident
Jan 15, 2018
Tires & wheels
Filed Dec 13, 2016

I HAVE A 2014 MONTANA FIFTH WHEEL TRAILER NOT YET THREE YEARS OLD. I HAD A MASSIVE BLOW OUT ON THE FRONT DRIVERS SIDE TIRE ON 11/08/2016 ON THE INTERSTATE GOING 58MPH. AFTER GOING TO THE NEAREST LES SCHWAB DEALER IN NAPA IDAHO ONLY TO BE TOLD THAT ALL FOUR TIRES WERE SEPARATING AND NEEDED TO BE REPLACED. THIS RIG IS LESS THAN THREE YEARS OLD WITH ABOUT FOUR THOUSAND MILES ON THE TIRES. I FEEL THAT THEIR IS A DEFECT IN GOODYEAR MARATHON ST TIRES AND SHOULD BE RECALLED AND OWNERS COMPED

NHTSA ID
10935105
Incident
Nov 8, 2016
Electrical
Filed Aug 20, 2016

MY '14 MONTANA HAD A DEFECTIVE DOMETIC 9100 AWNING. RECALL #13E-019 DATED 4-19-2013. THE RECALL WAS DONE BY KEYSTONE. NOW THE MOTOR HAS FAILED AGAIN AND THE AWNING WILL NOT ROLL UP, MAKING THE USE OR MOVEMENT OF THE RV IMPOSSIBLE. A RV SERVICE PERSON SAID THE MOTOR WAS BAD, I CALLED DOMETIC AND ASKED FOR HELP, THEY REFUSED ANY HELP. THIS IS THE SAME ISSUE THE RECALL WAS SUPPOSED TO CORRECT. I HAVE ORDERED A NEW MOTOR AT MY EXPENSE AND WILL HAVE TO PAY TO HAVE IT INSTALLED WHEN I RECEIVE IT. THE MOTOR PART NUMBER HAS BEEN CHANGED 4 TIMES, THE LAST CHANGE WAS 4-2016. I WAS TOLD BY DOMETIC THAT THE PART NUMBER CHANGE WAS BECAUSE OF THE CHANGE IN THE MOTOR SUPPLIER. THE CURRENT MOTOR PART NUMBER IS 3310423.209B.

NHTSA ID
10897350
Incident
Aug 18, 2016
Mileage
10,000 mi
Body & structure
Filed Aug 1, 2015

THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.

NHTSA ID
10745539
Incident
Jul 13, 2015
Mileage
5,000 mi
Body & structureOther / unspecified
Filed Mar 23, 2015

MY RV HAS A SET OF FOLDING STEPS FOR ENTRY. THERE ARE 4 STEPS. THE TOP LEFT RIVET IS ALL BUT PULLED OUT. THEY ARE UNSAFE FOR USE, HAVE A LOT OF FLEX WHEN USED AND REQUIRE THE PLACEMENT OF CONCRETE BLOCKS UNDER THEM TO BE USED SAFELY. KEYSTONE HAS A RECALL ON QUAD STEPS. #15-224. MY DATE OF MANUFACTURE FALLS IN THE MIDDLE OF THE DATE RANGE OF THIS DEFECT RECALL. WHEN I CALLED KEYSTONE I AM TOLD THERE IS NO RECALL FOR MY VIN NUMBER. MY STEPS HAVE THE EXACT SAME DEFECT. KEYSTONE REFUSED ANY ASSISTANCE. PICTURES HERE: HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/2014%20MONTANA%203150RL/14%20KEYSTONE%20MONTANA%20ENTRY%20STEPS%20001_ZPSM2CUV4QL.JPG HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/2014%20MONTANA%203150RL/14%20KEYSTONE%20MONTANA%20ENTRY%20STEPS%20002_ZPSRHKP4F2Z.JPG. *TR

NHTSA ID
10701147
Incident
Mar 3, 2014
Other / unspecifiedVisibility
Filed Mar 7, 2015

WITHIN 3 MONTHS OF PURCHASING A NEW KEYSTONE MONTANA 5TH WHEEL THE REAR FIRE EMERGENCY WINDOW LATCH BROKE. IN ORDER TO CONTINUE USING THE 5TH WHEEL THE WINDOW HAD TO BE SECURED SHUT WITH WIRE TIES. THIS EMERGENCY WINDOW IS ONE OF ONLY THREE FIRE EXITS FROM THE TRAILER. IT IS THE ONLY FIRE EXIT IN THE REAR EXTRA LIVING QUARTERS. IT HAS BEEN OVER A YEAR WITH THIS PART ON "BACK ORDER". NOW I AM TOLD THEY NO LONGER PRODUCE THIS PART AND KEYSTONE RV DOES NOT SEEM TO WANT TO FIX IT AT ALL. I HAVE READ ON THE INTERNET THAT THERE ARE HUNDREDS AND HUNDREDS OF THESE FAULTY EMERGENCY WINDOW LATCHES THAT HAVE BROKEN AND ARE NOT BEING FIXED BY KEYSTONE RV. SOMEONE WILL EVENTUALLY DIE IN A FIRE IF THIS ISSUE IS NOT ADDRESSED! *TR

NHTSA ID
10692688
Incident
Jun 2, 2014
Mileage
3,000 mi
Interior & seats
Filed Mar 6, 2015

WHILE SITTING STILL THE REAR EMERGENCY WINDOW LATCH BROKE. CAUSING THE WINDOW TO OPEN. ALLOWING WIND, RAIN, DIRT, DUST TO ENTER THE RV. I CONTACTED KEYSTONE RV AND ASKED FOR ASSISTANCE. THEY REPLIED THEY PROVIDED NO RETAIL CUSTOMERS PARTS ASSISTANCE. I THEN CONTACTED RON HOOVER RV, DONNA, TX. THE PARTS MANAGER HAS TRIED FOR OVER 10 MONTHS TO OBTAIN A REPLACEMENT LATCH. I AM TOLD THE PART I NEED IS NO LONGER AVAILABLE ON A RV THAT IS ABOUT A YEAR OLD. I HAVE HAD TO SECURE THE WINDOW WITH PLASTIC TYE STRAPS AND A LARGE WOODED PENCIL. HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/MONTANA%20WINDOW%20LATCH/EMERGENCYWINDOWFIX001_ZPS8ACAAA1B.JPG HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/MONTANA%20WINDOW%20LATCH/MONTANA%20REAR%20WINDOW%20LATCH%20002_ZPSMKB9M6LU.JPG. *TR

NHTSA ID
10692654
Incident
Jul 1, 2014
Mileage
2,000 mi
Other / unspecifiedTires & wheels
Filed Jan 7, 2015

DRIVING ON INTERSTATE 8 IN AZ TRAVELING AT 65 MPH THE RIGHT FRONT TIRE BLEW OUT ON MY MONTANA 5TH WHEEL RV AND DAMAGED THE SIDE OF THE TRAILER. THE TIRES HAD ONLY ABOUT 7500 MILES ON THEM AND THEY WERE GOODYEAR MARATHON ST235/80/R16. THE TRAILER WAS NOT OVER LOADED.THESE TIRES SHOULD LAST LONGER THEN THAT.I STOPPED IN YUMA, AZ AND REPLACED ALL FOUR TIRES. *TR

NHTSA ID
10670674
Incident
Jan 2, 2015
Mileage
7,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

13-198

EQUIPMENT

THIS ADVISORY 13-198 INVOLVES 2014 MONTANA MODELS IN WHICH IT HAS BEEN DETERMINED THE FOLDING CHAIR MAY NEED ADDITIONAL SUPPORT. USING THE CHAIR WITHOUT INSTALLING THE BRACE MAY CAUSE THE CHAIR TO BECOME UNSTABLE. THIS ADVISORY EXPLAINS HOW TO INSTALL THE ADDITIONAL SUPPORT BRACE.

13-198

EQUIPMENT

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 13-198 FOR THE UNITS MANUFACTURED WITH THE THE FOLDING CHAIR THAT MAY NEED ADDITIONAL SUPPORT.

13-198

EQUIPMENT

THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 13-198 FOR THE UNITS MANUFACTURED WITH THE THE FOLDING CHAIR THAT MAY NEED ADDITIONAL SUPPORT.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana by model year
YearComplaintsRecallsInvestigationsIssue Index
2026130—
2025000—
2024000—
2023610—
2022730—
2021420—
2020310—
2019240—
2018530—
2017810—
2016910—
2015230—
2014Viewing1141—
2013961—
20121110—
2011380—
20101250—
2009950—
2008440—
20071060—
20061020—
2005630—
2004750—
2003330—
2002720—
2001120—
2000110—
1999010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.