2018 Nissan Maxima

On July 29, 2019, the Office of Defects Investigation (ODI) opened EA19002 to investigate instances of alleged rear lower control arm failures in 2013-2018 Nissan Altima and 2016-2018 Nissan Maxima vehicles. At the time the investigation was opened ODI had 91 consumer complaints alleging rear lower control arm failures in the subject vehicles.ODI was concerned about these complaints because many of them alleged an increased steering effort or loss of vehicle control.At the time these complaints were received, ODI was also aware of a proactive service campaign addressing 2013 Nissan Altima in salt-belt states for a similar concern. Since opening the investigation, ODI has confirmed, based on consumer complaints, warranty data, and testing conducted by Nissan and ODI, that owners of the subject vehicles are experiencing a corroded bushing at one of three mounting points of the control arm to the rear subframe.ODI has also confirmed that drivers become aware of the problem because of sound and abnormal vibrations. In addition, the failure mileage is typically over 113,000 miles at the time of failure.In conjunction with Nissan and VRTC, ODI participated in testing to assess the potential safety consequence of a bushing failure.It was found the Vehicle Dynamic Control system allows the driver to maintain vehicle control in the event of a bushing failure.With between 7 to 13 years of field exposure, ODI is aware of only one low speed crash allegation describing minor contact with another vehicle’s trailer hitch. Nissan acknowledges that a crack can develop in affected control arms due to stress loading from normal use and that salts commonly used for roadway snow and ice treatment may result in corrosion that exacerbates the progression of the crack.Nissan implemented a design change in January of 2018 to improve the durability of the lower control arm.Affected vehicles have either been repaired with the countermeasure part under a customer satisfaction campaign or been provided a warranty extension from 3 years/36,000 miles to 10 year/unlimited mileage. Through testing and analysis of the information obtained to date, ODI has not identified a defect representing an unreasonable risk to motor vehicle safety involving corrosion of the subject rear lower control arm at this time.With a declining trend of reports and Nissan’s actions to implement a countermeasure and extended warranty coverage, further investigation of the issue does not appear to be warranted at this time.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. A detailed discussion of the investigation and related complaint numbers can be viewed in the attached closing report.

I am submitting this as a formal complaint regarding an ongoing and unresolved safety issue with my 2018 Nissan Maxima (VIN: [XXX] ). Despite multiple attempts to have this issue diagnosed and repaired, the problem continues without resolution. The issue occurs after driving for approximately 30 minutes. The vehicle suddenly goes into limp mode, the gas pedal becomes unresponsive, and the RPMs begin to drop regardless of speed. After about five minutes, the vehicle slowly regains power. This creates an extremely dangerous situation, particularly while driving in traffic or on highways, as it puts my safety and the safety of others at risk. I have taken my vehicle to multiple transmission shops, Nissan dealerships, independent mechanics, and mobile diagnostic services. I am consistently being told that nothing is wrong and that no repairs can be performed because the vehicle will not produce a diagnostic code. However, the issue continues to occur and remains unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11731774

Incident

Jul 13, 2025

My rear passenger side coil spring broke. This is a dealer only item. I contacted the dealer and the item is on back order. It is my only means for transportation. I didn’t cause this break, and now I can’t even get it fixed until it comes in whenever that may be. The dealership doesn’t have an estimated time for delivery. I am financing my car and can’t even drive it.

NHTSA ID

11721046

Incident

Jan 31, 2026

In June 2019, while driving my 2018 Nissan Maxima, the vehicle suffered a sudden and violent mechanical failure. Without warning, the steering wheel jerked forcefully to the side, and the vehicle became uncomtrollabel leading to an approx 100-foot spin across a median. ​I have since verified this vehicle was subject to NHTSA Recall 19V-807 for an ABS Actuator leak that shorts the circuit board. This defect caused the crash, which resulted in a Traumatic Brain Injury (TBI) with extremy worsening memory loss 4mm spinal shift (L5-S1). I have comparative MRI scans (2015 vs. post-crash) confirming the injury.

NHTSA ID

11716091

Incident

Jun 24, 2019

The contact owns a 2018 Nissan Maxima. The contact stated that the power door functions on the front driver’s door failed to operate on two separate occasions. Due to the failure, the contact had to enter the vehicle from the front passenger’s side before crawling over into the driver’s seat. The vehicle was initially taken to the dealer, and the front driver’s side door actuator was replaced. And on the second visit, the contact was informed that both the front driver’s side and rear passenger’s side door actuators were defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was unknown.

NHTSA ID

11685105

Incident

Aug 1, 2022

The contact owns a 2018 Nissan Maxima. The contact stated that the instrument panel was intermittently dim upon starting the vehicle. The contact stated that while driving the instrument panel eventually brightened before returning to a dim setting. The vehicle was taken to the dealer on several occasions however, the technicians were unable to duplicate the failure. The failure persisted, and the contact stated that the instrument panel had gone blank before returning to a dim setting later. The vehicle was taken back to the dealer where a diagnostic test was performed, and the contact was informed that the Around View Monitor (AVM) unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 8,434.

NHTSA ID

11671034

Incident

Oct 18, 2019

Mileage

8,434 mi

360 cameras have stopped working on my vehicle. I've seen where there was a recall on the same thing, but my vehicle is not coming up in the recall. I did buy the car used, but not being able to use the cameras is definitely a safety issue.

NHTSA ID

11625212

Incident

Oct 24, 2024

The contact owns a 2018 Nissan Maxima. The contact stated while driving at an undisclosed speed, the contact started losing control of the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the lug nuts needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. The VIN was not available.

NHTSA ID

11614288

Incident

Sep 12, 2024

Mileage

40,000 mi

The contact's son owned a 2018 Nissan Maxima. The contact stated while the driver was driving 5 MPH, he noticed smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The driver was able to pull to the side of the road. The contact stated that the driver opened the hood, and noticed that there was fire under the hood. The fire was extinguished by the fire department. A fire department report was not filed. A police report was filed, but the police report information was not available. There was no injury sustained. The vehicle was towed to a tow lot, where it was totaled. The contact related the failure to NHTSA Campaign Number: 19V807000 (Service Brakes, Hydraulic); however, the VIN was not included. The used car dealer the vehicle was purchased from was contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 51,533.

NHTSA ID

11586726

Incident

Apr 28, 2024

Mileage

51,533 mi

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

TELEMATICS SERVICE INFORMATION HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the NissanConnect® Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. · A table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. · A CHECK-OFF SHEET has been provided on page 20 to print and check off steps as they are performed. Staple the completed CHECK-OFF SHEET to the repair order.

CAMPAIGN BULLETIN CVT Warranty Extension In an effort to assure customer satisfaction, demonstrate our confidence in continuously variable transmissions (CVTs), and to address customer concerns including those expressed by customers in a class action, Nissan will extend the warranty coverage on the CVT. The warranty extension includes the CVT assembly and internal CVT components, gaskets, and seals, CVT control valve body, torque converter, cooler kit (if applicable), Automatic Transmission Control Unit (ATCU) and reprogramming of the Transmission Control Module (TCM), on the vehicles listed in this announcement. The warranty is being extended from its original duration of 60 months/60,000 miles to 84 months/84,000 miles (whichever occurs first). Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Nissan’s New Vehicle Limited Warranty continue to apply. ***** What Dealers Should Do ***** 1. If an owner contacts a dealer with a CVT concern in an owned or leased vehicle, verify warranty coverage for the specific VIN and then inform the customer of any diagnostic charges. NOTE: Some owners may have opted out of the warranty extension by excluding themselves from the class action settlement, thus it is important to check the VIN for each vehicle to verify coverage. 2. Use the appropriate Technical Service Bulletin (TSB) and/or Electronic Service Manual (ESM) to diagnose the root cause of the customer concern and identify the correct repair to resolve the customer concerns. NOTE: Dealers will need to follow the warranty process and obtain pre-approval using the VCAT tool. Please reference WBI/21-002. Control valves and CVT belt and pulley kits do not require pre-authorization for repairs made under warranty if they are within the dealer’s DCAL limit. 3. CVT warranty coverage can be confirmed using the warranty extensions/customer service initiatives page in Service Comm or DBS National Service History. 4. If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair estimate for a test drive, diagnosis, and repair. If an owner requests assistance, be sure to consult goodwill guidelines available in the Assurance Products Resources Manual (APRM) section 2.2 and obtain the necessary approvals before proceeding.

AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera (see Figure 1) SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions:  When contamination or foreign material adhere to the lane camera viewing window on the windshield.  When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield.  When the lane camera viewing window on the windshield is temporarily fogged up. Figure 1 Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. HINT: o Refer to the applicable ESM for diagnosis if DTCs are present in the Laser/Radar, ICC/ADAS, or Lane Camera systems. o For further information:  Refer to the following pages.  Use the search keyword “blinking” in the ESM.

INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. The customer states that the ICC stopped working while driving, OR The customer states that the AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), OR The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual