2011 Hyundai Tucson

The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

I own a 2011 Hyundai Tucson (VIN: [XXX] ). The vehicle had an engine replacement performed by Hyundai service. Immediately after picking up the car, I noticed a loud abnormal noise coming from underneath the vehicle. I reported the issue right away, but was told nothing was heard and it was dismissed. The noise has continued and worsened over time. I am concerned there may be damage or improper installation affecting the exhaust system or flex pipe, which could be a safety issue. Exact service dates are with Hyundai records, as I do not have them available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11732770

Incident

Dec 31, 2024

While driving my speedometer became erratic, just one time. My cruise control is no longer working, my trip odometer is not working and possibly the odometer is not working properly. I googled for speedometer problems with 2011 Hyundai speedometers and found an article that may be false on Reuters "Hyundai Motor to recall nearly 84,000 US vehicles over instrument panel display failure, NHTSA says" I called Hyundai last week and the lady I spoke with said there was a service bulletin and said it would be repaired at no cost! She even set me up with an appointment at the local dealer. About 2 days later I received an email that said there was no tsb and that it was not covered under warranty. I cancelled the appointment and stopped at the Hyundai dealership. The man I spoke with seemed to know exactly what I was talking about and said it would be almost $200 to diagnose and that would be applied to the repair which would be $7-800. He also said there are 2 different switches and it coud be either switch. I know there's a lot of garbage on the internet but when I saw the article that said that "NHTSA says" and then was told by someone at Hyundai that there is a service bulletin, I believed it. I'm [XXX] old and my wife and I have had this vehicle since new. It's a good vehicle and most likely our last. However I am totally bewildered by this situation. Is there a recall/service bulletin that you are aware of or not? Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11713390

Incident

Jan 12, 2026

I purchased a brand new fuel pump on 2-28-24 after car died on freeway. Mission Hills Hyundai diagnosed as pump not turning on, so recommended replacing fuel pump assembly. On [XXX] car wouldn’t start, so took vehicle in and the next day it was determined as faulty starter. Car was picked up 7-3-25 after buying a new starter, but car would not start again the next day. The car was actually misdiagnosed and the ruling was tank fuel pump had an intermittent short circuit. I’ve driven on the fuel pump I purchased on 2-28-24 for about a year in a half. It only lasted 40,000 miles. Fuel pumps last 100,000 to 200,000 miles. I’ve driven other vehicles going over 100,000 miles on the same fuel pump. How did this fuel pump go out so quick? Was it installed right? Was it bad wiring? Was it a defective part? Thankfully the fuel pump went out when I wasn’t driving. This is a major safety issue and Lithia, who is the parent company of Mission Hills Hyundai, should be looked into. Also the misdiagnosis from the technician should be in question to. Integrity is also an issue here, so how can I feel safe if I want to to continue getting my car serviced here. Yes they gave me a new fuel pump with no charge, but still had to pay for a starter I didn’t need. Basically I spent $3000 for a part that went out on my vehicle in over a year. Just like how Ford has a recent recall of fuel pumps, Hyundai should be checked into this issue also. I will attach invoices including a service for my fuel system cleaning. I thought all this work I got done would prevent a major failure on a vital vehicle component. Thank you, Hope to hear from you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11675166

Incident

Jun 29, 2025

The contact's daughter owns a 2011 Hyundai Tucson. The contact stated that upon his daughter attempting to enter the vehicle through the front driver’s side door, the door failed to open. The contact stated that his daughter opened the front passenger’s side door and there was black smoke coming from inside the vehicle. The contact’s daughter discovered that the front driver’s side seat, driver’s side door panel, and headliner was burned. The contact stated that the Fire Department was not called to the scene. There was no one injured. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The dealer was notified of the failure and a tow truck was sent to the residence. While the vehicle was in the dealer's possession, the failure was acknowledged, but the dealer stated that the damages would not be covered for free. The manufacturer was notified of the failure but offered no assistance. The vehicle as not repaired and remained with the dealer. The failure mileage was unknown.

NHTSA ID

11653195

Incident

Mar 11, 2025

Recall # 251 has been going on at great length and I have an appointment for 11:30am April 1,2025 for what they deem as a solution to # 251 Recall that does not fix the problem and goes against everything that the NHTSA and FEDERAL GOVERMENT LAWS are in place for, you are allowing them to continue to not do what the laws clearly state and in a certain time period have repaired, replaced or make restiitution for the recalled issue it also is stated that they do not need to for automobiles older than 15years.Their Bandaid only creates other problems and dangers and by 02/11/2026 my car will be 16years old but it wasn’t when all this first started,I own a time bomb and can not afford to buy another vehicle,Im retired and live on a fixed income. Im not sure if letting them change a fuse to a lower wattage so it would fail and make the ABS System Disabled there by stopping leaking brake fluid from igniting.Does Not Meet Any Requirements and Creates More Issues.My Car has AWD and is low mileage for the age.I don’t agree with letting them do this but Im afraid of what NHTSA or They can do if I don’t,Why aren’t you stopping them perpetrate a fraud.This is not by your own law's fines have not helped the millions involved in this #251 Recall Thankyou.

NHTSA ID

11651584

Incident

Sep 1, 2022

Happened to be driving our car (11/23/25) to drop off our other car for brake pad replacement. On the way to our mechanic the brake light came on in the dash cluster. After having spoken to our mechanic we prepared to leave the car we planned to drop off. Got in our Hyundai Tucson and the brake light was still on, odd. Proceed to back up and he brake pedal almost went to the floor. Got out looked underneath the car and there was a puddle of brake fluid. The Hyundai was unsafe to drive as it had no brakes and we left it at our mechanic. He called Friday to say Hyundai longer makes the brake lines and he was searching for the front brake lines that corroded away and failed. He said the rear lines we coated to protect them from corrosion and the front lines were not. Learned over the weekend that the Canadian government recalled almost 300K Hyundai vehicles for corroded or failed brake lines. Why hasn't the US addressed this serious safety issue? My image is too large to be accepted by your system. Is there another way to submit it? We were incredibly fortunate as we were going home on a highway at rush. If the brakes failed I'm certain we and others would have been injured.

NHTSA ID

11638751

Incident

Jan 23, 2025

I am writing regarding the NHTSA Recall Number23V651000. I have been on a waiting list since July when the recall notice about a remedy finally being determined was sent in the mail. I have now called Hyundai of Cool Springs in Tennessee about where I am on the list. At one point they were saying September, then when I called again they were thinking some time in November. We are now almost out of November and I am not getting any updates and would like to park my daughter's vehicle in the garage. The dealership is saying that parts or something on back order with no idea on when I can expect an appointment to resolve this issue. I didn't let my daughter take the car to college thinking I would be able to resolve this by the time we were hitting winter break and her returning to school in January. Please provide guidance on other options to get this remedy taken care of. Thank you

NHTSA ID

11626390

Incident

Jul 22, 2024

The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11616252

Incident

Sep 23, 2023

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.

The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.

This TSB references the Op codes to use for claim submission and the Parts required based on the vehicle’s inspection results from TSB 22-01-023H (DTC P1326 – Engine Bearing Inspection/Engine Replacement) or the latest version.

This TSB references the Op codes to use for claim submission and the Parts required based on the vehicle’s inspection results from TSB 22-01-023H-2 (DTC P1326 – Engine Bearing Inspection/Engine Replacement) or the latest version.

In response to this trend, we engineered a software upgrade that addresses the social media theft method and made it available to owners of eligible models free of charge at authorized Hyundai dealers since early 2023. In addition to the anti-theft software, we’ve developed a new zinc-reinforced ignition cylinder protector hardware upgrade that can be installed at the ignition cylinder location to provide additional protection against the social media theft method. Because your Hyundai vehicle with the VIN listed above (“Subject Vehicle”) was not factory-equipped with an engine immobilizer and was previously eligible for the software upgrade, you are now eligible until March 31, 2027 to have the ignition cylinder protector installed — if you request it — at no cost to you through an authorized Hyundai dealership.

This bulletin provides the service procedure for installation of a key cylinder reinforcement protector assembly and two anti-theft decals on the front windows.