RoadVitals

2017 Keystone Fuzion

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest May 9, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Sep 20, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2017 Keystone Fuzion, most frequently naming the brakes and electrical categories. 3 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes266.7%
  • Electrical133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V651000

SERVICE BRAKES, ELECTRIC

Sep 20, 2018
5,236 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2016-2019 Keystone Impact and Fuzion recreational trailers. The wiring for the electric brakes may contact the tires or wheels, causing damage to the wires, potentially reducing the trailer's braking ability.
The risk: A loss of braking ability can increase the risk of a crash.
The remedy: Keystone will notify owners, and dealers will inspect the wiring for damage, making repairs as necessary, install wiring protection and re-route the wiring, free of charge. The recall began October 22, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-330.
Keystone RV CompanyManufacturer number 18-330View on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
16V908000

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Dec 16, 2016
1,608 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
The risk: If the door does not open as expected, there would be an increased risk of injury to those in the door's path.
The remedy: Keystone will notify owners, and dealers will replace the ramp door hinge, free of charge. The recall began on January 13, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-274.
Keystone RV CompanyManufacturer number 16-274View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed May 9, 2019

ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB

NHTSA ID
11206436
Incident
May 3, 2019
Brakes
Filed Mar 29, 2019

TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
11192480
Incident
Jan 4, 2019
Brakes
Filed May 29, 2018

NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR

NHTSA ID
11098396
Incident
May 25, 2018
Mileage
500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-191007

EQUIPMENT; STRUCTURE

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

KSB-191007

EQUIPMENT; STRUCTURE

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Fuzion by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025040—
2024010—
2023230—
2022250—
2021340—
2020250—
2019140—
2018140—
2017Viewing330—
2016140—
2015230—
2014320—
2013220—
2012110—
2011270—
20101260—
2009250—
2008440—
2007040—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.