2023 Volkswagen Tiguan

**Subject: Vehicle Safety Complaint – 2023 Volkswagen Tiguan R-Line – Front Camera, Adaptive Cruise Control, and Lane Assist Malfunction** **Vehicle:** 2023 Volkswagen Tiguan R-Line **Manufacturer:** Volkswagen **Date Purchased:** July 27, 2026 **Approximate Mileage at Warranty Contact:** 29,075 **Affected Components:** Front Camera, Adaptive Cruise Control (ACC), Lane Assist, and Associated Wiring I am submitting a vehicle safety complaint regarding the malfunction of the front camera and driver-assistance systems on my 2023 Volkswagen Tiguan R-Line. While driving, my vehicle unexpectedly emitted a loud warning beep, and the dashboard displayed messages indicating that Adaptive Cruise Control (ACC) and Lane Assist were deactivated. Both systems stopped functioning. Although the vehicle continued to drive normally, the sudden loss of these driver-assistance functions was concerning, particularly because they are designed to assist the driver during normal vehicle operation. After experiencing these warnings, I took my vehicle to Brandon Tomes Volkswagen for diagnosis. During the inspection, the Volkswagen technician identified evidence suggesting previous work or disturbance involving the front camera assembly. The technician noted that the mounting bolts differed from the expected hardware. Volkswagen documented the inspection through a technician's video and provided a repair estimate totaling $1,610.92, including replacement of the front bumper harness and a 360-degree camera calibration check. I purchased the vehicle used from Carvana on July 27, 2026. When I contacted Carvana regarding the malfunction, its representative acknowledged that its pre-sale inspection records showed the rear camera passed inspection but contained no specific record of the front camera being checked. I also contacted SilverRock, the vehicle's warranty provider, and reported that the front camera was not working and was affecting Lane Assist. At the time, the vehicle had

NHTSA ID

11773933

Incident

Oct 20, 2026

The F5 module has gone out on this vehicle after the most recent OTA update. Vehicle cameras, navigation system or any other infotainment systems do not work. I have taken this vehicle to a volkswagon dealer and am told since my car is no longer under warranty I will be responsible for the very costly replacement of this module. The replacement part has been on order since late September 2026 and the dealership cannot give me an eta for the part. In doing research this appears to be a worldwide issue with the replacement module on indefinite backorder. Not having cameras or a navigation system is big safety concern for me and my family.

NHTSA ID

11773737

Incident

Sep 22, 2026

My 2023 Volkswagen Tiguan has recurring oil consumption and an inoperative infotainment head unit. The engine requires approximately one additional quart of oil every 2,000 miles between oil changes. This requires repeated monitoring and oil additions. The cause of the oil loss or consumption has not been confirmed. The infotainment screen remains black. It briefly lights up or attempts to start, but does not successfully boot and remains unusable. This is a recurring problem. If accurate: The rearview camera image also does not display when reversing, limiting visibility behind the vehicle. The oil consumption was first noticed as soon as we bought the vehicle new, and reported a couple times at the dealership we purchased from, who then stated it was normal. The head unit problem began around 60,000 miles, around 8/2026.

NHTSA ID

11771910

Incident

Aug 1, 2026

The infotainment screen went black and does not appear to work. I had tried the method of hard resetting the system and it did not work. I went to get it check at the dealer and it was not able to get fixed. This is a safety hazard as the screen was not able to display the use of the rear camera increasing a risk of a crash. The screen also acts as an aid for the driver which becomes a risk when the display no longer works.This has only occurred once before and fixed on its own. This had unexpectedly happened.

NHTSA ID

11770330

Incident

Oct 8, 2026

The infotainment center in my 2023 VW Tiguan SE has completely died. With this failure, the reverse camera no longer activates or functions whatsoever. I am unable to access any of the features of the car that are adjusted via the infotainment center. I have contacted both the manufacturer and dealer, but there are no recalls on this year of vehicle, only the newer years. It is available for inspection. There was no indication of an issue before this failure occured and it still remains unusable after various attempts to resolve the issue per online recommendations. I cannot see behind me as the car has various blind spots now.

NHTSA ID

11768177

Incident

Sep 28, 2026

The vehicles back up camera system crashes and restarts until it ultimately stops working completely. The part (3G5035842J) specified by the dealer to repair the issue is not available for up to 2 months because it is on national back order.

NHTSA ID

11767042

Incident

Sep 1, 2026

The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving and accelerating, the vehicle hesitated while moving forward. The vehicle jerked while accelerating. The vehicle was taken to a local dealer where it was diagnosed; however, the vehicle was not repaired. The contact was advised that the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was 100.

NHTSA ID

11765955

Incident

Nov 1, 2023

Mileage

100 mi

All side airbags deployed without crashing

NHTSA ID

11765815

Incident

Sep 21, 2026

Prevent Sporatic Misfire Faults.

Checking engine oil level.

Reprogramming Control Module process

Condensation

Water Migration under RAPGARD® during PDI

Condensation and or water droplets visible on inside of exterior light lenses