2022 Volkswagen Tiguan

The Infotainment and emergency calling feature of my vehicle stopped working with a blacked out infotainment system. The error was reported as a failed "F5 module" and the dealership reports over 2000 on backorder. The inability to make calls during an emergency is the only linked safety item here.

NHTSA ID

11776898

Incident

Nov 5, 2026

Approximately six months ago, an over-the-air (OTA) software update pushed by the manufacturer completely disabled the vehicle's infotainment system module. This is a well documented issue that Volkswagen is aware of. This failure put our safety at risk because the dead infotainment screen completely disables the vehicle's federally mandated backup camera. The problem was inspected and confirmed by an authorized Volkswagen dealership on August 27th. The dealer's service department diagnosed that the OTA update permanently damaged the hardware and that the entire infotainment module requires replacement under warranty. There were no warning lamps or prior symptoms; the screen simply failed immediately following the software update. The required replacement part is currently on indefinite backorder, and the manufacturer has not provided a timeline for repair or a safe alternative vehicle.

NHTSA ID

11776330

Incident

May 1, 2026

I am having an engine oil consumption issue while I was in warranty and now being a few thousand miles out of warranty. Volkswagen states having to top off a quart of oil within 600 miles is tolerable. I have had to top off the oil 6 times between oil changes so far. The dealership states that VW of USA denies any repairs and there hands are tied. They know it's a cylinder head issue but since the issue is not catastrophic (engine seized or more than a quart burning) they will not fix it.

NHTSA ID

11775848

Incident

Jun 1, 2026

The car started creating a loud popping, gunshot sound while driving. We believe based on our own research that the issue may be due to a failed control module in the amplifier randomly sending out max voltage to all the speakers. This issue is extremely unsafe while driving and could have caused serious injuries not only to us but other drivers and are kids in the car as well.

NHTSA ID

11775815

Incident

Nov 4, 2026

The MIB3 infotainment center has suffered a complete hardware/software failure and is entirely black. This has completely disabled the rearview backup camera, creating an immediate safety hazard and violating federal safety standards

NHTSA ID

11775562

Incident

Nov 1, 2026

Radio module failed, controls back up camera, which does not work, took to dealer and were told no repair parts available and unknown when they would be, told it is a common problem

NHTSA ID

11775394

Incident

Sep 30, 2026

My 2022 Tiguan experienced a complete failure of the infotainment display after an over-the-air software update, including loss of the rearview camera display when the vehicle is shifted into reverse. After the OTA update, the infotainment screen became non-functional and will not turn on. The rearview camera no longer displays when reversing. The front phone charging ports and wireless charging tray located below the infotainment system are also non-functional. There were no warning lights prior to the system failure. When attempting a 15 or 30-second reset using the power button, the screen would appear to begin rebooting because the backlight turned on, and the phone charger briefly began working again. However, the reboot fails and screen returns to dark. Volkswagen phone support originally told me that this VIN falls within an impacted range for a known issue. However, the dealership stated that the failure is due to a faulty 5F infotainment control module / chip and quoted approximately $2,500 for the repair as my vehicle was one-month out of warranty. The dealership also stated that the part is on backorder with no known ETA because of the current volume of similar reports. The failure disables the rearview camera display, which creates a safety issue when backing up. Whether the VW vehicles with this 5F infotainment module are experiencing a defect that can disable the rearview camera and related electronic functions due to a faulty 5F chip or a faulty firmware/software update, Volkswagen should be required to issue a safety recall and provide repairs at no cost to the customer given the clearly widespread nature of the defect.

NHTSA ID

11775291

Incident

Sep 1, 2026

The contact owns a 2022 Volkswagen Tiguan. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the camera image appeared blank. The contact also stated that the vehicle experienced excessive oil consumption, requiring the oil to be changed every 2,000 miles. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer informed the contact that no issues were found within the parameters of the test. The vehicle was not diagnosed for the rearview camera failure. The manufacturer was made aware of the failure via telephone, and a case was opened. The failure mileage was 55,000.

NHTSA ID

11774536

Incident

Oct 26, 2026

Mileage

55,000 mi

Prevent Sporatic Misfire Faults.

Checking engine oil level.

Reprogramming Control Module process

Condensation

Condensation and or water droplets visible on inside of exterior light lenses

This OTA update addresses a potential issue with special characters being broadcast over HD radio.