RoadVitals

2010 Chevrolet Silverado 2500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
21
Latest Nov 15, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Feb 5, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
1 currently open
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 21 NHTSA owner-reported complaints for the 2010 Chevrolet Silverado 2500, most frequently naming the airbags, body & structure and interior & seats categories. 5 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 1,400 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags623.1%
  • Body & structure415.4%
  • Interior & seats311.5%
  • Electrical27.7%
  • Engine27.7%
  • Fuel system27.7%
  • Powertrain (other)27.7%
  • Visibility13.8%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V050000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Feb 5, 2021
2,641,272 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
General Motors, LLCManufacturer number N212328760View on NHTSA.gov
21V053000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Feb 5, 2021
692,526 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
General Motors, LLCManufacturer number N212328790View on NHTSA.gov
21V054000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Feb 5, 2021
1,778,128 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
General Motors, LLCManufacturer number N212328800View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA21002OpenEngineering Analysis

Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 21
Airbags
Filed Nov 15, 2022

2010 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER STATED THAT A RECALL WAS PERFORMED ON THE VEHICLE IN OCTOBER 2021, AND IN JULY 2022 WHILE DRIVING THE AIRBAG WARNING LIGHT APPEARED ON THE DASH.

NHTSA ID
11493678
Incident
Nov 15, 2022
Interior & seats
Filed Oct 19, 2021

The contact owns a 2010 Chevrolet Silverado 2500. The contact stated that the front driver's side door failed to open from the inside or outside. The contact stated that no warning lights were illuminated. The contact stated that the door failed to open with the key fob or the door button. The contact stated that the door was cut open with a grinder, metal cutting wheel, and torch by an independent mechanic. The vehicle was taken to an independent mechanic who diagnosed that the locking mechanism that was attached to the door frame was damaged. The vehicle was not repaired. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was 196,290.

NHTSA ID
11437338
Incident
Oct 17, 2021
Mileage
196,290 mi
Airbags
Filed Oct 13, 2021

Takata Recall. The contact owns a 2010 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID
11436677
Incident
Mar 30, 2021
Airbags
Filed Jul 14, 2021

Takata recall. The contact owns a 2010 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID
11424831
Incident
Jun 1, 2021
Engine
Filed Jan 5, 2021

TL* THE CONTACT OWNS A 2010 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE LIFTERS ON THE CAMSHAFT WAS MAKING A KNOCKING SOUND WHILE THE VEHICLE WAS IDLING. THE CONTACT STATED THAT JIM WERNIG, INC. (2401 OLD U.S. 27 S, GAYLORD, MI 49735, (989) 448-4583) WAS CONTACTED AND INFORMED OF THE FAILED. THE CONTACT WAS PROVIDED INFORMATION OF AN UNKNOWN RECALL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE 110,000.

NHTSA ID
11386580
Incident
Oct 1, 2020
Mileage
110,000 mi
Body & structureBrakes
Filed Sep 11, 2020

I HAVE A PROBLEM WITH THE TRUCKS BRAKES APPLING THEMSELVES WHILE DRIVING. TOOK THE VEHICLE TO THE DEALER LAST YEAR AND THE REPLACED THE FRONT BRAKES, BRAKES, ROTORS. CALIPERS, LNES . SEEMED TO HELP BUT STILL HAD A PROBLEM WITH BRAKES NOT RELEASING COMPLETE ONE OR ONE WHEELS APPLING BRAKE PRESSURE AT TIMES. HAS GOTTEN WORSE BUT INTERMITTENT. REPORTER TO THE DEALER RIGHT FRONT WHEEL GOT SO HOT IT WAS SMOKING FRIDAY 9/2/20. HAS BEEN ABOUT A YEAR AND 5000 MILES LATER TOOK BACK TO DEALER COULD NOT DUPLICATE THE PROBLEM. RECOMMEND FLUSHING POWER STEERING FLUID WHICH I DID. NOT SURE IF PROBLEM FIXED. ALSO REPORTED SEVERE FRAME RUST DEALER SAID MUST HAVE BEEN UP NORTH. CONTACTED CHEVROLET SAID WHILE THE DEALER HAD THE TRUCK WOULD INSPECT AND ADVISE. NO RESPONSE AFTER 3 DAYS. WILL INCLUDE PICTURES. APPEARS FRAME HAS NO RUST PROTECTION.

NHTSA ID
11354415
Incident
Sep 8, 2020
Mileage
163,000 mi
Body & structure
Filed Nov 13, 2018

TL* THE CONTACT OWNS A 2010 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE INTERIOR PASSENGER AND DRIVER SIDE DOOR HANDLES WERE FRACTURED. THE VEHICLE WAS TAKEN TO JAKE SWEENEY CHEVROLET (33 W KEMPER RD, CINCINNATI, OH 45246, 513-782-2800) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES WERE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 92,000.

NHTSA ID
11151197
Incident
Sep 21, 2018
Mileage
92,000 mi
Fuel systemSteering
Filed Oct 16, 2018

POWER STEERING LINES RUST THROUGH AND SPRAY DOWN MOTOR COMPARTMENT. GM ALSO HAS A KNOWN ISSUE WITH THE THROTTLE BODY SWITCHES NOT FUNCTIONING CORRECTLY CAUSING SERIOUS LOSS OF POWER IMMEDIATELY AND HAS A SERVICE BULLETIN, BUT ONLY HONORED IF LESS THAN 120K MILES AND THAT PUT MY TRUCK OUT.

NHTSA ID
11140541
Incident
May 24, 2016
Mileage
136,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT4506J

This Preliminary Information communication provides information to the technician that some owners of Heavy Duty Trucks and Utilities may ask if they can lower their tire pressures. Tire pressures being set to the "Tire and Loading Label" will ensure the safe handling and ride characteristics of the truck and should not be lowered.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Silverado 2500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026420—
2025230040.7
20241393051.4
2023441049.5
2022903055.9
2021846161.8
202010110163.7
2019747061.3
2018525060.8
2017545053.1
20161225053.0
20151756160.0
2014402153.8
2013513146.7
2012533154.4
20111044151.2
2010Viewing215149.8
2009615159.7
20081914360.2
20072043358.6
20061771043.3
20052691043.8
20043682048.9
20034492152.7
20023513460.3
20013001348.9
20001323259.9
1999812046.4
1998732051.7
1997642048.5
1996200—
1995300—
1994300—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.