2016 Ford E350

The contact owns a 2016 Ford E-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who related the failure to Ford Campaign Number:19B40 (Coast Clutch Cylinder and One-Way Clutch Replacement). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ID

11536278

Incident

Jun 15, 2023

Mileage

100,000 mi

THE ECONOLINE VAN FOR THE EXHAUST ODOR, WHEN WE FIRST TESTED THE VEHICLE IN THE SHOP WITH THE VEHICLE RUNNING (NO EXHAUST HOSE ON THE TAILPIPE) THE CO DETECTOR READ 49 PPM AFTER ABOUT 15 MINUTES. WHEN WE TESTED THE SECOND TIME, THE VEHICLE WAS IN THE SAME SPOT BUT A EXHAUST HOSE RUN FROM THE TAILPIPE TO OUTSIDE THE SHOP AND THE CO DETECTOR READ 9 PPM AFTER ABOUT 15 MINUTES. THE THIRD TEST, THE VEHICLE WAS OUTSIDE AND AFTER ABOUT 15 MINUTES THE CO DETECTOR READ 0 PPM AND WE ALSO TESTED IN THE UTILITY BODY WHICH READ 0 PPM. WE KNOW THAT THE VEHICLE IS NOT LEAKING EXHAUST, ANY "EXHAUST ODOR" OR CO MEASURED IN THE CABIN OF THE VEHICLE IS MOST LIKELY FROM THE EXHAUST SURROUNDING THE VEHICLE AND ENTERING THROUGH THE POROUS UTILITY BODY. *DT*JB

NHTSA ID

11192970

Incident

Oct 23, 2018

VEHICLE IS UPFIITTED BY MORGAN OLSON WITH SEATS BY FREEDMAN SEATING. THE PIN THAT HOLDS THE SEAT PEDESTAL TO THE SEAT BASE FALLS OUT AND THE SEAT FALLS TO ITS LOWEST POSITION WITHOUT WARNING. THIS HAS HAPPENED TO SEVERAL OF OUR FLEET TRUCKS. THE DETENT BALL SPRING IS TO WEAK. WE HAVE MODIFIED 2 OF OUR VEHICLES BY DRILLING OUT THE BALL AND INSTALLING HAIRPIN CLIPS. ON THE OTHERS WE HAVE INSTALLED A ZIP-STRIP THROUGH THE PIN RING WHILE WAITING FOR INSTRUCTION FROM MORGAN OLSON CONCERNING A AUTHORIZED REPAIR. HAVE MADE SEVERAL ATTEMPTS TO OBTAIN FEEDBACK OVER THE COURSE TO 2 YEARS, BUT HAVE NOT RECEIVED ANY INSTRUCTION AS TO HOW THIS ISSUE IS BEING HANDLED. THE SEAT FELL WHILE THE VEHICLES WERE IN MOTION IN EVERY INCIDENT, STARTLING THE DRIVER.

NHTSA ID

11080324

Incident

Jun 12, 2016

Mileage

2,833 mi

THE PARKING BRAKE CABLE IS ROUTED THROUGH THE LEFT FRONT WHEEL AREA IN SUCH A WAY THAT THE TIRE CONTACTS IT DURING NORMAL STEERING/SUSPENSION MOVEMENTS AND IS CHAFFING THE CABLE.

NHTSA ID

11075774

Incident

Sep 1, 2016

Mileage

4,000 mi

THE AUTOMATIC TRANSMISSION SHIFTER CONTROL CABLE CONTACTS THE PARKING BRAKE PEDAL ASSEMBLY, THEREFORE WHEN APPLYING/RELEASING THE PARKING BRAKE THE CABLE IS GETTING CHAFFED.

NHTSA ID

11075773

Incident

Sep 13, 2016

Mileage

4,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.