2015 Ford E350

By letter dated June 10, 2019, Ford Motor Company notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2009 through 2016 Ford Econoline vehicles equipped with a 5R110W transmission. Following the receipt of consumer complaints alleging transmission failures in vehicles built with a 5R110W transmission, NHTSA opened this investigation to assess the manufacturer's data including warranty claims, field reports, design changes, etc.Vehicles equipped with a 5R110W transmission contain a capacitive discharge weld within a coast clutch component in the transmission. A substandard weld may fatigue and fail, causing an elevated rate of loss of motive power in subject vehicle applications. Reports indicate that most of the weld failures occur when the torque is highest, which is when the driver attempts to accelerate from a stop.Analysis of the data provided by Ford Motor Company found that the risk of a transmission failure is very high in vehicles equipped with the combination of a W-MOD 5.4L SOHC EFI NA V8 G-NP engine and a 5R110W transmission. This vehicle population mainly consists of school buses and ambulances. A loss of mobility in school bus applications may result in the transfer of children when the vehicle is immobilized in a roadway, and a loss of vehicle mobility in ambulance applications may result in the delay of patient treatment.In response to this investigation, Ford Motor Company agreed to conduct recall 19V-432. Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the coast clutch cylinder replaced and to replace the single-engaging coast one-way clutch with a dual-engaging one-way clutch. With recall action 19V-432 taken by Ford Motor Company this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

The contact owns a 2015 Ford E-350. The contact stated while driving 55 MPH, the front end of the vehicle started to wobble and sway erratically, after which the steering wheel began to vibrate, making it difficult for the contact to maintain control of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,000.

NHTSA ID

11605464

Incident

Jul 30, 2024

Mileage

99,000 mi

We have a 2015 Coachmen Freelander 21R RV (with a Ford F-350). Recently, while driving on the freeway a car near us kicked up some debris. This went under the RV and within 30-60 seconds after we heard a loud explosion/boom. My husband immediately pulled over and we were thinking it was blown front tire but just as he pulled over we noticed a large cloud of white "smoke." The "smoke" turned out to be propane coming from our propane tank. Later he crawled under the RV and found a large hole in the tank. It appears that whatever hit it was hard enough to create a large hole in it and therefore causing the explosion. Fortunately, that was the only damage and no injuries were sustained. The reason for my email is that we were very surprised to see that there was no protective cage/rock guard around the propane tank to keep debris from damaging the tank. I personally think it's a design flaw and that any propane tank accessible from the side and but located under the RV should have some sort of protection around it. If that "cage" had existed, we wouldn't have experienced such a close call with a fire and possibly more. Thank you for your consideration.

NHTSA ID

11426157

Incident

Jul 11, 2021

SCHOOL BUS WAS STOPPED AT A RAILROAD GRADE CROSSING, TRANSMISSION WAS IN DRIVE, WHEN DRIVER ATTEMPTED TO MOVE THE SCHOOL BUS FORWARD IT WOULD NOT MOVE, THE TRANSMISSION WOULD NOT ENGAGE IN ANY FORWARD OR REVERSE GEAR. SCHOOL BUS WAS TOWED TO THE FORD DEALERSHIP FOR REPAIR.

NHTSA ID

11166090

Incident

Jan 9, 2019

Mileage

75,518 mi

THIS IS A SCHOOL BUS CARRYING STUDENTS WITH 29956 MILES. WHEN STOPPED AT A RED LIGHT AT A BUSY INTERSECTION THE BUS WOULD NOT MOVE FORWARD. DRIVER ATTEMPTED TO SELECT DIFFERENT GEARS FROM THE DRIVE GEAR, 3,2,1 AND REVERSE. THE SCHOOL BUS WOULD NOT SHIFT INTO ANY GEAR. ANOTHER BUS WAS DISPATCHED AND STUDENTS TRANSFERRED. THIS IS A VERY DANGEROUS SITUATION AT A BUSY INTERSECTION. FORD FOUND THAT THE COAST CLUTCH SPRING AND SNAP RING BROKEN. THIS IS THE 3RD BUS WE OWN THAT HAS HAD THIS ISSUE.

NHTSA ID

11102981

Incident

Jan 14, 2018

Mileage

29,956 mi

THE WINDSHIELD HAS STARTED TO CRACK ON THE LEFT (DRIVER'S) SIDE. THERE IS NO INDICATION OF IMPACT. THE CRACK STARTS ABOUT 2 FEET UP AT THE EDGE OF THE GLASS, EXTENDS ACROSS THE WINDSHIELD A FEW INCHES AND THEN TURNS DOWN. IT HAS CONTINUED TO SLOWLY GROW. I BELIEVE THIS IS A DEFECT - POSSIBLY STRESS RELATED. I HAVE SEEN DOZENS OF OTHERS REPORTING THE SAME PROBLEM.

NHTSA ID

10970579

Incident

Mar 28, 2017

Mileage

11,000 mi

TL* THE CONTACT OWNS A 2015 FORD E-350. THE CONTACT STATED THAT THE MODIFICATIONS DESIGN OF THE MOTOR HOME WAS OVERWEIGHT ON THE REAR AXLE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SWAYED SIDE TO SIDE INDEPENDENTLY AND THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WAS OVERWEIGHT AND NEEDED AIR SHOCKS AND THE WHEEL FLAPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS STARTED, THE FUEL CAP AND CHECK ENGINE SOON WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL NOZZLE HOLDER WAS FRACTURED AND THE FUEL FILLER PIPE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 57.

NHTSA ID

10790650

Incident

May 1, 2015

Mileage

57 mi

ON 6/23/15 ONE OF OUR VANS HAD THE REAR STRAP HOLDING THE FUEL TANK BREAK AND DROP THE REAR OF THE TANK TO THE ROAD. THE VAN IS CONVERTED TO 4X4 BY QUADVAN IN PORTLAND BUT NO MODIFICATION IS MADE TO THE FUEL SYSTEM AND IT WAS SOLD BY A FORD DEALER BRAND NEW. OUR LOCAL FORD DEALER HERE FIXED THE STRAP BUT PROBABLY WITH THE SAME PART. YESTERDAY 7/27/15 OUR SECOND OF TWO VANS WE BOUGHT AT THE SAME TIME HAD THE SAME THING HAPPEN. THE FIRST TIME WAS ON A WASHBOARD SECTION OF MAUNA KEA MOUNTAIN WHERE WE RUN TOURS AT APPROX 15MPH, THE SECOND INCIDENT WAS ON HIGHWAY AT APPROX 35 MPH ON THE WAY TO MAUNA KEA MOUNTAIN. WE ARE VERY EXPERIENCED MECHANICALLY AND NOTE THAT UNIQUELY FORD IS USING AN ALLOY FINAL ATTACHMENT TO THE FRAME WHEREAS OUR PREVIOS DOZENS OF FORD VANS HAVE ALL USED A STEEL FINAL ATTACHMENT. IN 25 YEARS WE HAVE HAD NO SUCH PROBLEM WITH OUR MANY MANY FORD VANS. AS ANY LATEST MODEL FORD VAN IN THE NOW DISCONTINUED E350 SERIES COULD HAVE THIS PROBLEM IF DRIVEN ON ROUGH ROADS WE FEEL IT IS AN INHERENT FAULT AND SHOULD BE SUBJECT OF A RECALL. A WORST CASE SCENARIO IS THAT THE FRONT OF THE TANK DROPS AND CONTACTS THE ROAD CAUSING A FIREBALL AND IMMOLATION OF ALL ONBOARD..!! WE HAVE CONTACTED NEWBERG FORD IN PORTLAND OREGON AND ARE IN CORRESPONDENCE WITH THEM TO LET FORD KNOW.

NHTSA ID

10744202

Incident

Jun 23, 2015

Mileage

12,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.