2020 Ford E350

The component that failed was the transmission system, specifically the CDF clutch cylinder, the torque converter, and the front support structure. The transmission was found to contain metal debris, burned clutch components, and damage to internal bushings and supports. 1. These parts were replaced under warranty by Central Ford in South Gate, CA. I do not have possession of the damaged components, and I cannot confirm whether they remain available for inspection. 2. The failure resulted in loss of power while driving — particularly during gear shifts into 10th gear at highway speeds. The truck also began to shudder violently, and a “Powertrain Malfunction / Power Reduced” message appeared on the dash. This put me and others at risk, especially in high-speed traffic where sudden deceleration or power loss can lead to collisions, particularly for heavy-duty trucks like mine that are often used for towing or hauling. 3. Yes, The issue was diagnosed, reproduced, and confirmed by Central Ford. A full teardown of the transmission confirmed internal damage including: A shifted and burned CDF clutch cylinder Torque converter damage Front support wear and metal transfer Metal debris inside the transmission All affected components were replaced, and the transmission was reassembled and reinstalled. The vehicle was inspected by a Ford-certified dealership (Central Ford). There was no involvement by police or insurance representatives, as the failure did not lead to a crash or claim. Yes. The vehicle displayed a “Powertrain Malfunction / Power Reduced” warning. This occurred in conjunction with loss of acceleration, shuddering, and hesitation when shifting into higher gears (particularly 10th). These symptoms appeared shortly before I brought the truck in for service on [XXX]. This failure happened at relatively low mileage for a heavy-duty truck that is used primarily for regular driving and light commercial use. I am concerned that this is part of a bro INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

NHTSA ID

11678544

Incident

Jul 10, 2025

The contact owns a 2022 Ford E-350. The contact stated while driving approximately 25 MPH the check engine warning light illuminated. The vehicle was taken to the dealer who diagnosed the failure to be a misfire on cylinder #3 and the spark plugs were faulty. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,486. The VIN was invalid.

NHTSA ID

11464106

Incident

Mar 19, 2022

Mileage

2,486 mi

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

Some 2020-2022 Escape/Corsair/F-53 Motorhome/F-59 Commercial Stripped Chassis, 2021-2023 F-650/F-750/E-Series, and 2021-2022 Bronco Sport vehicles may exhibit a communication fault with emissions inspection equipment. This may be due to the software in the gateway module (GWM). To correct this condition, reprogram the GWM to latest software level using the appropriate Ford diagnostic scan tool. Use causal part 14F642 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.